Reviews (92)
Refine
-
By rating
Easy marketing for your desired puroposes. I have tried one of the choices and its been Good so far.
This app a time saver, now i can finally scale my ads in a few clicks , this app combined with facebook rules is ads on autopilot, and for a for such a low price
They need chat support. My account disappeared and it took me many emails to find out why when if they had support I could have done it in 5 minutes. Also, I replied within 1/2 hour of their email to me and it's late the next day before they get back to me in EST. It's a Madgicx wannabe. They need a lot more development before it is on par with it. I got a LTD so it will be worth it in the long run I think. It is simpler to use than Madgicx at this time because it doesn't do all the same things. ***Update. I guess someone read this review and although it was by email I was finally able to go back and forth with the lovely Maria and get my issue and a ton of questions I had answered within a couple of hours today.
Hi Active Life Living,
Thank you for taking the time to review Scalify. We appreciate you for sharing your feedback with us and the Shopify community.
You are absolutely right about chat support. Our team is growing, and we can't wait to provide you with instant support in the future.
For now, we're more than happy to offer you support via email that you can access through the Help section on the app.
Each Scalify account is independent, for security reasons, when you create multiple accounts and forget the email addresses, we, unfortunately, can't tell that they belong to the same person. For your security, we ask you to provide us with the email address linked to your account.
Kindly note that Scalify is an independent product with its own development team, vision, and learning curve.
Scalify is unlike any other product on the market as you can see through the hundreds of reviews across the web (Shopify, G2, Capterra, etc).
Please don't hesitate to reach out to us if you need any further assistance.
Kind Regards,
Maria from Scalify
Just installed the App and so far it is so fast in creating my ads. Quick support too and help. I will add more information as i get used to the App
Hoorible customer service and bad app , did not get the audience but guess what they charged 3 month for not using the app
plus you can not even chat via messenger ..if you try to send an email you can not
you can not contact them via mobile , only desktop and you can only press get started to wait a response that will never come
worst experience ever ..not worth 1$
Hi Boutique Maman,
Thank you for taking the time to evaluate Scalify.
Please note that Shopify handles billing for all Shopify apps. We don't have any access to your billing information nor the ability to charge you.
That's why we went ahead and issued a refund request to Shopify's billing team on your behalf and cc'd you in the email the same day of this review.
(Please consult the email chain for updates from Shopify). You should have the amount back to your balance by now.
Such mistakes do happen with merchants, had you emailed us when this happened, we would've requested a refund to Shopify's billing team immediately, no questions asked. We apologize for this inconvenience and the frustration it caused you.
However, your comments about the mobile version of our support page were extremely helpful and we're trying our very best to improve our customer service experience.
If you'd like to use Scalify again, we'd be more than happy to assist you every step of the way, until you're satisfied and get the most out of your subscription.
If you'd rather not, we understand. We wish the best of luck with your business :)
Stay safe out there,
Maria from Scalify
Fantastic support team together with a gem of a product. Thank you. This is a time saver. not sure how else to mass create custom audiences and ads
i love it, I just Scale about 10 mins and it work super unbelievable thing you just need to study it well
this APP help you to save a lot of time doing the job for you, the campaigns you can creat with is evereything you need thank you !
Really easy to create new ad sets, audiences, ect... saves hours and hours of manual LABOR! Thanks for such an amazing app
Stay clear of this app. The scaling options are good an easy, but thats the only thing that works. Its full of bugs, you get errors on almost every page. apart from that its missing important advertising options.
Also, they say Google Analytics is supported while it really is not. (old versions yes, GA 4 not)
Lastly, the customer support is absolutely aweful. it sometimes takes weeks before they reply, and when they reply their answers are not helpful.
Please, do yourself a favor and stay clear of this app and company.
Hi Plebs en Snobs,
Thank you for taking the time to review the Scalify: Facebook & Google Ads app. We're sorry you didn't like it.
Kindly share with us the errors you faced on every page so our team can take a look at them and assist you in resolving them. We experienced a temporary issue with our CRM that caused delays with our email replies, all is fixed now and this issue won't happen again. We apologize for the inconvenience this issue has caused you.
Regarding GA4, as mentioned in our email reply, this feature will not be included in our upcoming app version, which is why we're in the process of removing this feature from the app.
Please don't hesitate to reply to our email thread if you have any questions or concerns.
Best,
Maria