Seguno Email Marketing , 1,121 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this email marketing app for its user-friendly interface, customizable templates, and marketing automation features. Many have reported a boost in sales and value its detailed campaign reporting. The app's integration with Canva and Shopify's customer segments, discounts, products, and collections is highly praised. Merchants consistently commend the customer service for its prompt and helpful responses. The pricing model is considered beneficial for small businesses.
Refine
-
By rating
I used the Seguno app and wasn't a fan of their spam cleaner which ended up deleting some of the emails off my list that I knew were legitimate, like my aunt's and cousin's. After notifying them, Seguno added all the emails I listed back onto my list and even offered additional services to compensate me for my lost time. They definitely went the extra mile with their customer service!
Thanks so much for the kind review! Take care.
This app is worthless it deletes customer information and removes customers from marketing lists when using the spam protect email feature. I have lost the ability to email over 100 customers due to this app. It deserves less than 1 star.
Thank you for trying Seguno. Our Spam Protect feature, which tells you how many emails it will clean before you choose to activate it, is there to help remove invalid and spambot emails that will damage your deliverability. I understand it can be shocking if a large number gets cleaned but spambots are an unfortunate reality. I looked into your account specifically and am very confident each cleaned email was added by a spambot. I'm happy to discuss this further if you'd like to reach out.
We do tag every customer in Shopify that gets cleaned so if you’d like to resubscribe them to use with a different app then you certainly can. We’re also happy to help do that for you if you contact our support team. Thanks again for trying Seguno, we wish you all the best.
Very bad due to an application being required which they don't process or haven't for us, numerous emails sent to check on status and no form of response. App seems promising, support is shambolic.
Hi there. I sent you a message directly with some extra context for your specific account but thought I'd reply here too. I am incredibly sorry for the experience you had with Seguno. It is not representative of how we service our customers and I apologize for this.
The purpose of our account review is to provide onboarding guidance based on your particular situation and ensure our customers are adhering to permission marketing laws and practicing good list hygiene in an effort to protect their deliverability. For some of the reasons I mentioned to you, your review did get caught up a bit. That does not excuse the slow response to the one message you sent us, however, and I take responsibility for that.
While Seguno may not be a good fit for you at this time, we'd still like to help you and make up for this. How would you like to continue using Mailchimp instead of having to migrate to a new platform at all? I would like to offer you a 6-month free trial of our other app, Mailchimp Connect, which allows you to continue using Mailchimp as you did previously. Please reach back out to support and I will provide you a special install link to get the extended trial.
Sincerely,
Chris
Seguno is easy to use and provides great support. They are rolling out more updates and templates and that's great. I love that they work within shopify, and are simple and easy to understand.
Hello there, thanks so much for taking the time to write a review, it really means a lot to us! We're so happy to hear that you're loving Seguno so far, if you ever have questions please feel free to reach out to support :)
So far so good! The app is so helpful for beginners and the customer service is super great. i had customer support specialist Christina today and she was extremely helpful and patient with me as I fix my email newsletter. She offered many resources and tips that I can use to improve my email marketing and even had a similar sense of humor (that goes a long way, business can get boring you know)
Hello there, thanks so much for leaving us such a wonderful review, we really appreciate it! We're so glad to hear you're happy with Seguno so far and it's our pleasure to provide you with helpful support. That's what we are here for! Never hesitate to reach out if you need anything :)
-Christina
As a startup, email marketing is new (and scary) to us, we tried so many platforms and we can tell Seguno is what we feel is best built and structured.
The interface is easy to use and navigate
The drag and drop email composer is the best we tried so far.
Templates are nice
Pricing is fair.
We hope we can see email collection pop up, and replicate the website font.
Overall, very satisfied as a new user, yet to launch our first campaign so fingers crossed.
Hello there, thanks so much for taking the time to leave us an insightful review, it really means a lot to us! We're happy to hear that you've found the app easy to use so far, please stay tuned as we are planning on building a pop-up form very soon. We sent you an email with some suggestions for alternatives in the meantime :)
I needed a way to send unique discount codes to a segment of our customer list. Spent significant time messing around with Shopify automations and Zapier, and none of that worked. Seguno did the trick
Hi there, thanks so much for your review, we really appreciate you taking the time to leave us one :) We're happy to hear that you are liking Seguno so far, if you ever need assistance please reach out to support!
I was a bit stressed about my email marketing tasks as I got ready to launch my store, but I stumbled upon this easy to use APP that performs much like theme editor in Shopify. With the built in templates and guides, I was able to setup all of my automation emails and my 1st newsletters. I'm so thankful that I didn't have to do this from scratch. And best of all, it's FREE! As a small business owner starting out, I really appreciate this.
the customer service is great so far, have not used the app yet. thank you thank you are we at 100 yet?
Hi there, thanks so much for your kind words, we truly appreciate it! I'll pass along your compliments to our support team and if you ever have more questions, you know where to find us :)
Wow, it was so easy and anyone, I really mean anyone can create email marketing newsletters and send to the customers. I just did and it was so wonderful experience.
Glad you've been able to learn the app with ease! Thanks for the review.