Seguno Email Marketing , 1,106 reviews

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing app for its user-friendly interface, affordable pricing, and easy integration with Shopify and Canva. They appreciate the wide range of customization options and templates, which have reportedly led to increased sales. The app's customer support is praised for its promptness and flexibility in pricing. Merchants also value the app's ability to integrate with Shopify's customer segments, discounts, products, and collections.

November 30, 2023

As a new business, I have really appreciated Seguno's user friendly features. They have what I need to grow my business's email marketing at an early stage, their customer service has been very helpful and responsive, and their pricing model works well for me.

Syll Botanics
United States
About 1 year using the app
Edited December 15, 2023

Updated Review...

Changing my review because they worked with me. I'm rather small and sometimes only get one or two emails a month. Seguno is perfect for me. I highly recommend the service that I have received.

OG
I really like this email service however their new pricing structure doesn't work for me. I left three stars for how well it works. If the pricing hadn't increased from $10 to $35 it would be five stars.

Mode Motif
United States
8 months using the app
Seguno replied November 25, 2023

Hi there - Thanks for the review. I'm glad to hear you really like Seguno, and we'd love to have you stick around... I meant it when I said that I wanted people to contact us if this increase would be too difficult to swallow so we could work something out. I understand that affordability is a concern, and emailed you a proposal to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. Thanks for choosing Seguno! - Chris

December 5, 2023

The interface is easy to use, and everything is pretty straightforward.
However, I have been having issues with this app since day one. It keeps removing my existing subscribers as they are listed as bots. My clients resubscribed a few times and still got removed by Spam Protect and never received their emails. All of these subscribers were getting emails before I switched to Seguno. I have contacted the CS a few times via email, but the problem was never fixed. Also, there is no instant online chat, I waited 3 days just to get one email reply, and CS said from their backend everything looked fine while the issues kept happening.

The recent price change for the standard plan is pretty insane. From 10 to 35. So I am definitely switching to another platform.

Fake Plastic Love
Hong Kong SAR
8 months using the app
Seguno replied December 6, 2023

Hi there, Thank you for your feedback - we just sent you an email so we can hopefully help with your concerns directly! We incorrectly believed your concern about SpamProtect was resolved with our support team in April, but I'd be happy to revisit it with you. We've also been happy to work with all of the businesses impacted by the new plans to find a solution that works for them and would love to do so for Fake Plastic Love as well! I hope to hear back! -Brian

January 16, 2024

It is going pretty smooth n im not savy with these kind of stuff

Jaz Couture
United States
4 days using the app
November 29, 2023

Really great company! I had a few technical questions and their support team went above and beyond to help me. They're also very knowledgeable and friendly. I would highly recommend. :)

Paragon Surfboards
United States
Over 4 years using the app
November 20, 2023

I'm copying and pasting another review, since I couldn't have said it better myself:

"Seguno has increased the price 3.5x out of nowhere and tried to automatically opt me in to this price change. There are no features being included for this new price that I find useful for my store, and I did not have an option to keep my current plan. While I have been relatively happy with seguno for the creation of marketing emails, their service is not nearly robust enough to justify this price. The templates are very basic. The features are minimal and I have always felt my marketing emails were not able to be nearly as professional looking as my competitors, no matter how much effort I put in. For $10, it is a decent enough service, but for $35 it is not, especially for a small store."

I wish I could justify $35 for Seguno, but I cannot. Bye Seguno!

Black Cat Bazaar
United States
About 4 years using the app
Seguno replied November 26, 2023

Thanks for the review. I understand that affordability is a concern right now, and I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had before uninstalling, but Brian emailed you to continue the conversation. Please get back to us or email help@seguno.com, and we’ll find a good way forward together!

To help make sure you see the value in the new features, we’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love for us to help on the design side, too, to make your competitors jealous. :)

I look forward to hearing from you, as we’d love to have you back. I so appreciate you using Seguno over these last 4 years and wish you all the best! - Chris

January 10, 2024

Loving it So Far. Will update detailed review post 1 Month.

Funkhyde
India
20 days using the app
Edited November 27, 2023

I just want to thank Chris Geiss and the Seguno gang for reaching out to me and resolving some issues I had and look forward to working with you guys on building a better marketing plan for my business going forward. Being a small business its a struggle with marketing on a very small budget. I appreciate your help. Happy Holidays!

Coastal Gifts Inc
United States
11 months using the app
Seguno replied November 21, 2023

Thanks for the review! We're always here to help and are very excited to be working with you. Happy Holidays!

February 10, 2024

Good app!

Ruth-Anne Ford
United States
About 3 years using the app
Edited December 12, 2023

This app use to be great and my favorite for email marketing but they are charging way too much now and it's not worth it at all. Went from $10 to $35, I can understand a $5 increase but $15 increase?

Edit: They contacted me and were willing to go back to the previous pricing. Definitely is still my favorite app, easy and nice-looking templates, staff are great and help with any issues you have. Highly recommend using this app.

Phat Ego Electric Bikes of Oregon
United States
7 months using the app
Seguno replied November 21, 2023

Hi there - Thanks for the review. I meant it when I said that I wanted people to contact us if this increase would be too difficult to swallow so we could work something out. I understand that affordability is a concern, and emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. Thanks for choosing Seguno! - Chris