The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Although this application is one of the best sending mails But they ruined it by very bad and late reply from customer support ( if they replied )
and no forums to capture leads and I am not willing to pay money for just emails which is free on shopify
Hi there! We were sorry to miss you over the weekend but followed up as soon as we got back to the office! We also have a few options for the features you mentioned and would be happy to help you get those set up as soon as possible. Please feel free to respond to the email from firstname.lastname@example.org - we're always happy to help! - Brian, Seguno
Tulips & Twirls Boutique
It's a good alternative to Mailchimp since it's readily available in the interface. For beginners it's a great tool, but has some limitations for those that are used to a more robust tool. It's superb for setting up a quick email, integrating products, and looking professional on a smaller budget. However, things such as name tags (inability to include), true reporting (inability to view click reporting, open rates, compare/contrast emails, subject line. A/B testing, etc), custom templates (inability to add your own HTML/CSS templates), etc. are lacking. I'm hopeful they'll come up with more reporting and customization as they continue to grow. Customer support is always very helpful.
Thanks for the review! As a long-term user, we really appreciate your feedback and want to make sure that you continue to be happy with Seguno. Please respond to the email I sent - I'd love to have a quick call to make sure we understand your feedback and see if there's anything we can do to improve your experience. I know some of the items you've requested are on our development roadmap, but some other ones might have some good solutions we can find together quickly :) Looking forward to hearing back!
Provides quite some features but really not intuitive, even for advanced users. Automations are difficult to set up. Templates are fair, but some essential things are not configurable. URLs for pages contain "seguno" and it doesn't seem there's a way to change it.
Hi there, thanks for leaving a review. We have some great resources to help you get up and running quickly. I'll follow up with you directly and I'm happy to hop on a call too if that's easier for you. I'm sorry to hear you did not find things intuitive enough but hope we can turn that around for you. I'm also happy to explain why the unsubscribe page has our name in it and how there's no Shopify API for us to change it. Looking forward to connecting with you and thanks for using Seguno, we really appreciate it! :)
Joa Bath and Body
I like this app for the Shopify integration. So far it is working well, but we're still testing it out. Will update soon.
Hi there, thanks so much for giving Seguno a try! If you have any questions as you're testing the app out, please let us know through Support - we're here to help :) Also keep an eye out for our Intro webinar and an upcoming special on our latest improvement with Automation Series!
As far as free apps go this one is the best one out there if you are beginner to email marketing. It was definitely the most easy to use. However, as of today Shopify has released its own native email marketing app which is even easier to use! I would recommend that you use Shopify's native app first and then consider Seguno's paid plan if you're looking for more features. That being said Seguno needs to reduce their pricing on the paid plan now that they are competing with Shopify (and so many other email marketing apps). Currently Seguno's paid plan offers:
• Removing the Seguno branding from the footer -- I AM ADVISING SEGUNO TO MAKE THIS IS A FREE FEATURE IN LIGHT OF THE COMPETITION THEY NOW FACE FROM SHOPIFY'S OWN APP
• Remailing non-openers -- RE-EMAILING PEOPLE IS A BAD IDEA TO BEGIN WITH SO I'M NOT SURE WHY THIS IS A PAID FEATURE IT SHOULD BE A FREE FEATURE
• Tag-triggered emails -- SHOPIFY ALLOWS THIS FOR FREE NOW WITH THEIR NATIVE APP SO THIS SHOULD ALSO BE A FREE FEATURE FOR SEGUNO
• Premium email sections (includes the Countdown, Flipbook, and more to come) -- SEGUNO DID A GOOD JOB WITH THIS!
• Product review request automation -- THIS IS A GOOD IDEA BUT REALISTICALLY ALL OF THE GOOD REVIEW APPS HAVE THEIR BUILT-IN AUTOMATED REVIEW REQUEST EMAILS
The special thing that Seguno offers is automations which is something they should build upon and make into a paid feature down the road. This is just my 2 cents.
My website: www.gearscanada.com
Thanks so much for your in-depth and honest feedback in your app review for Seguno: Email Marketing. We really appreciate the time you took to leave a helpful review with lots of substance, it does wonders for helping us improve the app.
While Shopify Email does allow you to send to a customer group based on a tag, which Seguno does for free as well, Seguno's tag-triggered emails are actually unique in that adding the tag to the customer's profile automatically triggers an individual email to that subscriber. There are lots of great use cases here, like having a welcome email for wholesale signups that skips the normal welcome email or maybe a 'thanks for attending our recent event' type of email. With some manual tagging or using another app that automatically tags based on purchase data, you could then automate some specific emails like thanking VIPs or product care instructions. Are there any use cases that come to mind for you? We have other types of automation we plan to add and will very soon be adding a new paid feature: series, which would allow all automations to send multiple emails over time. Lots more to come there!
Remailing non-openers can be powerful. A simple example is around holidays when people are getting a lot of emails and are more likely to miss things in their inbox. Or perhaps you're running a big promotion and want to remind people about it without bothering people that have already opened the email. It's not something you want to use all the time and there are best practices to follow but it works really well when used appropriately.
Thanks very much for your kind words about our premium sections such as Flipbook and Countdown, we've got more great sections we plan to add over time too. With regard to our review request automation, you are correct that most review apps do have their own built-in review request emails but this is more meant for those merchants using the free Shopify Product Reviews app.
We'll send you an email directly if you'd like to discuss some things further, thanks again for your feedback and suggestions :)
Bem Estar Essencial
All around good. They dont have simple triggers like, "if people buy from this collection...send x email", "if people buy this product send automation y". Its all with tagging the customer so it taaaaaaaaaaaaaakes forever to accomplish something.
Hello there, thanks very much for your honest feedback! We do hope to introduce more customized automations in the near future, so please stay tuned for that :)
Mandala Dream Co
Although I find the templates easy enough, I find the integration with Shopify unclear and clumsy. I initially moved my abandoned cart emails from Shopify to Seguno but then discovered it only sent under certain parameters that were not user based.
Hi there, thanks very much for your honest feedback, we really appreciate it! If there's anything you would like assistance with, please don't hesitate to reach out to our support team as they'd be happy to help :) We do plan on making some changes to the types of customers you can reach with the abandoned cart email, so please stay tuned!
La Carne Premium Meat
I used this app because mailchimp stopped working with Shopify.. I wish there was a bit more flexibility in terms of drag and drop and controlling the way the newsletters appear on mobile. Also can't see analytics of newsletters at one glance which makes it a little time consuming to compare the efficiency of campaigns as I have to do it manually on excel
Hello there, thanks for your feedback. I reached out to you with additional information on some of the topics you mentioned here, we really appreciate your comments and suggestions!
Fairly Easy to Use - but miss being able to set up template via block system like Mailchimp. Just lot less design saavy.
Hey there, thanks for your feedback! I reached out to you via email regarding the topics you mentioned, please feel free to reach out to support at any time if you would like additional help on making the most out of Seguno's features :)
This app is fine for a basic newsletter and auto-emails, however customization of language is limited, and there is no auto-email requesting reviews from purchasers. If this email template was available and some language customization was expanded, I would have rated this app higher.
Thank you for your review! We really appreciate you using Seguno. You can definitely translate every bit of text for your emails, sorry if that wasn't easy to find. There's a shortcut button in the bottom-left corner of the Content page and Edit Language is also available within the Actions menu in the bottom-left corner within the editor. The word "unsubscribe" is special though so you just have to ask Support to change it for you. I'll reach out to ask what you'd like... As for review requests, it's definitely on our roadmap. For the time being, I'd recommend including a more generic ask as part of the two post-purchase automations... Please let us know if there's anything else. Thanks again! :)