Reviews (771)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its scalability and ease of integration with Shopify, making it ideal for small businesses. It is noted for its effective live chat feature and multilingual support, enhancing customer service and catering to a diverse customer base. The app is also cost-effective, with even the free version providing substantial functionality. Merchants appreciate the customization options that allow alignment with their store's aesthetics. The reliable performance on both web and mobile platforms, along with proactive and responsive customer support, is frequently highlighted.

August 2, 2022

this app is amazing along with its design and team with 24/7 support able to meet your needs with anything you ask for definitely recommend 5/5

DawgiDesingers
United Kingdom
About 1 month using the app
Channelwill replied August 3, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 5, 2023

Awesome app! Easy to setup and great support. Mia from their support was very helpful and prompt. Highly recommend this app!

Gift Card World
Suriname
About 1 month using the app
Channelwill replied March 5, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Mia | Willdesk Support

April 28, 2022

I had a great experience with Nona. She helped me setup my app and she also upgrade me for free. Very helpful.

Uniquely Branded
United States
About 1 month using the app
Channelwill replied April 29, 2022

Hello,Uniquely Branded!

You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe!

Best Regards
Nona|Willdesk Support

July 12, 2022

Super easy integration and good customer service from Molly. App UI is easily customizable to match with store theme.

Yellow Blinds Co.
United States
About 1 month using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

December 6, 2022

Ashley is so amazing! She was able to fix the issue I was having so fast and clean. The team is wonderful as well and all so helpful. Thank youuuu so much

FRENCH LAMORE LLC
United States
About 1 month using the app
Channelwill replied December 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

June 24, 2022

Best app for live chat without a doubt. Molly is also amazing and helped so much onboarding me onto the app.

PogiPro USA™
United Kingdom
About 1 month using the app
Channelwill replied June 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

July 7, 2022

Nona did an amazing support, and the app is amazing. 100% recommend.
It's easy to use and very good for keeping good communication with our customers.

Alfa Braz
Brazil
About 1 month using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

December 19, 2021

i like this app very much because it helps us to create a professional looking and funcional questions and awnsers site.

Live like a Boxer
Austria
About 1 month using the app
Channelwill replied January 8, 2022

Hi there,

Thank you for your approval. We value your feedback and your support means a lot to us. If there is anything we can help with, just feel free to contact us.
Thanks again for your support. Have a wonderful day.

Regards
Anne

November 24, 2022

Great! Solved all our problems, operation encountered a little problem, customer service is very patient for me to solve, thank them!

ShiningShow
United States
About 1 month using the app
Channelwill replied November 24, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

June 13, 2022

Very helpful customer service and the app works well. I'm looking forward to using the mobile app when it comes out soon.

Sustain Furniture
United Kingdom
About 1 month using the app
Channelwill replied June 13, 2022

Thank you very much for leaving your valuable review on our app! ! Your support and suggestions will always be the biggest driving force for Willldesk to move forward! On behalf of all team members, I would like to express my sincerest gratitude to you! !

I wish you a prosperous business and a lot of money!

Best Regards,
Molly|Willdesk Support