Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

February 14, 2024

Assistenza Fantastica competente e precisa, mi hanno assistito in varie fasi della configurazione.

Ennebiservice
Italy
About 21 hours using the app
Channelwill replied February 15, 2024

Grazie mille per aver dedicato del tempo a condividere la vostra esperienza! 😊 Siamo entusiasti di sapere che la nostra app vi ha servito bene, anche nel breve periodo in cui l'avete utilizzata. Il nostro obiettivo è fornire un'esperienza semplice e intuitiva, ed è fantastico sapere che il nostro servizio clienti è stato presente per assistervi e ottimizzare l'implementazione in base alle vostre esigenze. 🛠️ Apprezziamo molto il vostro feedback positivo e continueremo a lavorare sodo per superare le vostre aspettative. 🌟 Un saluto alle operazioni senza intoppi e ai clienti felici!

Cordiali saluti,

Kim|Team di assistenza Willdesk

July 21, 2022

非常好用!实时在线无延迟跟客户沟通,很多靠咨询后在我店铺里才购买,可见聊天窗口很重要啊!还有专门的人帮忙解决问题,必须好评!
perfectly worked! Real-time online communication with customers without delay. Many purchases in my store after consultation. It can be seen that the chat window is very important! There are also dedicated people to help solve the problem, must be praised!

トップメカニカルウォッチ
China
About 1 month using the app
Channelwill replied July 22, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

February 1, 2023

Great customer service helped me so much to set everything up it's a great app I would recommend it

Kim's Tees Totes
United States
About 1 month using the app
Channelwill replied February 2, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley |Willdesk Support

October 20, 2023

Great app, most especially, great customer support! More power to Willdesk!!

Conti's Bakeshop & Restaurant
Philippines
About 1 month using the app
Channelwill replied October 21, 2023

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our app and customer support team. We appreciate your support and look forward to providing you with even better service in the future. Thank you for choosing Willdesk! 💕🥰

- Sophie // Willdesk Customer Support 🤩

July 4, 2022

well, the function is enough for me, and more functions are coming~~exciting~!! wonderful support team, thank you Molly~~

vincentenjoyspirit
China
About 1 month using the app
Channelwill replied July 4, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

November 3, 2022

Ashley was able to solve my problem very quickly and very well, the app is fully functional and has helped my website a lot, highly recommended!

hiseeu-uk
China
About 1 month using the app
Channelwill replied November 4, 2022

Hello, hiseeu-uk

Thank you so much for your positive feedback. Please use the live chat button if there is ever anything we could do to help you, our customer support is always here to assist you.

Thanks from Willdesk Team! 😊
Ashley

April 6, 2023

Great service! Flexible settings. Instant support response. Thank you so much for providing such an outstanding service, it has made a huge difference for me and I appreciate it more than words can say.

EpilLase™
Australia
About 1 month using the app
Channelwill replied April 6, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel|Willdesk Support

August 2, 2022

Im still playing with the app but i love the features, wish the text box was half the size that it is, other than that things are great so far.

MemoryMinis
United States
About 1 month using the app
Channelwill replied August 3, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 10, 2022

Best free App I ever use, it was super easy to upgrade too and it was totally free. Can't wait for all the new features they got waiting for us

reaxation
United States
About 1 month using the app
Channelwill replied August 10, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 13, 2023

Very responsive team! Thank you! It was very efficient to tweak the settings and launch the app. The team is extremely patient.

Boutique en ligne officielle de MSI France
Netherlands
About 1 month using the app
Channelwill replied July 14, 2023

Thank you for taking the time to leave a review! We're glad to hear that our team was able to provide efficient and patient service to help you launch your app. 😇If you have any further feedback or needs, please don't hesitate to reach out to us again.💗
-nona😊