Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

August 12, 2022

Nona was awesome helping me set it up. She was on point from start to finish and was with me the whole time. Was very polite and easy to understand.

capridreamz
United States
About 1 month using the app
Channelwill replied August 12, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 17, 2022

This is a great and easy-to-understand app for a live chat on the website. Ellie has been super fast in responding and answering all my questions and is therefore very helpful.

Industrial Control & Engineering
Namibia
About 1 month using the app
Channelwill replied June 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

February 7, 2023

The app itself. The team. The functionalities. All very impressive. The live chat is visually stunning and the features are great like the FAQ and the image uploader. We've tested multiple Live Chat apps and Willdesk wins hands down. Thanks guys!

Barkify — Custom Pet Portraits
Australia
30 days using the app
Channelwill replied February 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Ashley|Willdesk Support

October 25, 2022

I used this app to do a FAQ for my website and Nonna helped me and provided an excellent service. Thanks a lot!

Odaya Organics™
Canada
30 days using the app
Channelwill replied October 26, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 2, 2022

Es fabulosa! Puedes tener un chat en vivo con tus clientes, añadir a más operadores y hacer un bot de Preguntas frequentes. Además, puedes hablar con ellos, a mi me atendio Nona, y la verdad es que estoy encantado tanto con su trabajo como el trato personal que tiene con nosotros! Muchas gracias Nona!

La fabrica de Apolo
Spain
30 days using the app
Channelwill replied August 3, 2022

Obrigado por nos dar uma avaliação de 5 estrelas. Estamos muito gratos por sentir que lhe servimos bem. Agradecemos muito o seu apoio ao recomendar-nos a seu amigo sobre nosso aplicativo, para que possamos espalhar ajuda para outras pessoas. Se você tiver alguma dúvida, por favor entre em contato conosco a qualquer momento!Estaremos sempre aqui para você servir!

Cumprimentos,
Suporte Nona|Willdesk

September 15, 2023

I've recently started utilizing this live chat software, and I have to say that it stands out as the most exceptional Shopify chat application I've come across. Its simplicity and user-friendliness really sets it apart!

Tecanio
Germany
28 days using the app
Channelwill replied September 17, 2023

Thank you for your wonderful review! We are delighted to hear that our live chat software has exceeded your expectations and that you find it user-friendly. We appreciate your feedback and are always striving to improve our app to provide the best experience for our users. Please feel free to reach out to us if you have any further suggestions or feedback. Thank you again for your kind words!

-Joewelyn🌹

November 4, 2022

They help so much. They solved all my problems until I am ready to go. I really appreciate them. Thank you Nona!

MeriDetoxPremium
Estonia
28 days using the app
Channelwill replied November 4, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 7, 2022

第一服务很热情,而且解决问题迅速,第二软件免费,软件也可以,希望后期可以越来越好,方便用户使用。❤️

which-craft
China
28 days using the app
Channelwill replied June 14, 2022

感谢您给我们 5 星评价。我们非常感谢能够为您提供良好的服务。通过向您的朋友推荐我们的应用程序,我们将非常感谢您的支持,因此我们可以向其他人提供帮助。如果您有任何问题,请随时通过实时聊天和电子邮件与我们联系。

真的,
Willdesk 团队

June 14, 2023

Easy to set up app, with all the functionallity you need. good pricing and awesome support, that is quick to help.

Wrapstars Catering
Austria
28 days using the app
Channelwill replied June 14, 2023

Thank you for your positive feedback! We're glad to hear that our app has met your expectations and that you've found our pricing and support to be satisfactory. Please don't hesitate to reach out if you need any further assistance.
-Nona💗

December 25, 2021

This app let's you structorize your FAQs in a better and more efficient way. Additionally you have a search bar for your FAQs that makes it easier for your customers get what they're looking for.

Geschenk-Trends
Austria
28 days using the app
Channelwill replied January 6, 2022

Hi Geschenk-Trends,

Thank you for your approval. We are glad to hear that you have had a good experience in using our APP. We will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a nice day.

Regards
Anne