Overall rating Based on 100 reviews
So, I have to say. My initial review was quite scathing. I cited several legitimate issues that were quite major.
This was all after I had worked with customer support for WEEKS, with no resolutions. I was extremely frustrated that I couldn't get anything resolved. My goal with this app was to continue selling on multiple sites without having to update the inventory on every site every time a product sold manually. Sellbrite was supposed to be the key to unlock that door.
After discussing the issues, I was having in great detail with the CEO, Brian Nolan. He shared a gameplan to resolve them, stating that the first significant issue would be resolved immediately along with a gameplan for the rest. He's held to that commitment, so I'm changing my review from a 1 to a 4 in good faith that the remaining will be handled.
While I don't particularly appreciate getting off to such a rocky start, I am pleased that the CEO is engaged enough to reach out and take the bull by the horns to make sure their product does what it says.
Thanks for the feedback, however apologies for your poor experience with us. Obviously not what we either of us want.
The good news is that the first two issues in your list are already fixed, and the next two issues are currently being worked on now and should be fixed soon.
The last point on your list is not really an issue, as we discussed. Variation changes ARE recognized by Sellbrite, but the changes intentionally do not get pushed to the marketplaces automatically, as we discussed.
We appreciate your business and will happy to report when all of these things are resolved soon.
they are full of crap,i was going to sign up for the 20/month plan but as soon as i was about to put my credit card info in the fineprint before putting my card info it say i will be charge 49/month so be careful when signing up their prices change.
UPDATE ok iam updating my review because they responded fast but i guess it was a miss understanding i'm going to try it for the 14 days and if everything goes well than i will give 5 stars.
Hi Samirapparels- We're not full of crap... You just need to enter the promotion code that was sent to you to get the special $20 app store price. The price you saw is our regular $49 price. I just emailed you the promo code again.
This app is absolutely incredible! The only issue i had was changing shipping rates on Etsy, app wouldnt let me do a bulk change had to do 1 by one on etsy. Totally recommend!!
Thanks for your review, and we're so glad you are enjoying Sellbrite! Unfortunately, Etsy still doesn't allow calculated shipping templates to be created or updated via API, so as much as we'd like to offer that functionality, it's not currently possible.
So here is an overview of what I've experienced and learned in this "hub" world that is super important.
This app prices per order - that's ok and there are other apps that charge a % per transaction which is much worse...but also apps where it's a lower flat rate in the "feed" world where that is the most critical factor, not inventory.
Feed World - I did a sync on 2 different apps and the other app was successfully able to pull in 214,000 + SKUs. This app, of course, is required to sync as well, and while it did do a successful hookup with Amazon Merchant, it wasn't successful with Shopify - with only 3,725 SKUs imported and it's stayed there for over 24 hours, so the app thinks it's done. It's not.
Inventory Management - App appears to be awesome in this arena. This would be unused functionality for me as I work on "made to order". But if inventory is important for you, it's a great thing.
Shipping Status Hub - This is huge that you can login to one area and update shipping status on multiple channels. They appear to also have Open API so I could integrate with my own supplier to make it easier to connect in the future.
E-Mail Hub - This isn't part of the app and it's possible other channels like Etsy and Amazon don't want to include this availability to a central hub...but that would be a game changer if I could also deal with communication from the hub. Perhaps even a hack to all you to connect a gmail account add simply add another tab. Communication is a major e-commerce "thing" and this app is focused on "Hub" and efficiency...just sayin.
Ultimately, I need Feed Import/Export to and from Multi Channel, Shipping Status, and some day a "Communication" tab to be the right fit for me. If inventory is your thing, it might be great for others...but definitely need a sync to work 100% of the time and it wasn't a good start from a Shopify standpoint.
They also have a huge discount that takes place but for only 24 hours...but I felt in a hurry to get things working and assumed I would be able to test things with the initial import...but it never completed.
Support is super fast and have a webinar to cover all aspects...but at the moment super impressed with the other app that pulled in all my products from Shopify, costs less, but has none of the bells and whistles this has for status....so, perhaps someday in the future I'll come around to this again...
Sellbrite stood by their word. A glitch affected our inventory count and the Sellbrite team was right there to step in. They walked us through from A to Z and took care of the problem. I must say the customer service was very helpful and Mike spent countless hours resolving all issues. Very helpful and was on the phone with me for almost two hours. All around great app and great team behind the scenes.
Great just too expensive for us.