Sendcloud | Shipping Platform

The only app that works well with cash on delivery in Italy and abroad. Customer support is very responsive and helped me resolve my issue over the phone. I highly recommend it.

Per ora devo dire che è l'app migliore che abbia trovato per quanto riguarda le spedizioni. L'unica che riesce ad integrare tutti i metodi ed è facile, veloce ed intuitiva. La sto utilizzando oramai da un anno e per ora non ho intenzione di cambiare. Non ho dato 5 stelle solo perchè a volte non mi ritrovo con gli addebiti aggiuntivi che vengono fatti in base a pesi, km ecc. sarebbe meglio una cifra fissa che non viene più toccata.

Intégration très facile et accompagnement au top pour le lancement.
Nous avons installé Mondial Relay, UPS et notre propre contrat Colissimo pour faciliter les envois vers l'UE et l'international.
Fonctionne parfaitement jusque là.

Makkelijke setup en zalig in het gebruik. Goede synchronisatie en makkelijk dat je in Shopify dashboard ook tracking info kan zien.

Klein puntje voor verbetering is de optie voor service punten, maar ligt eerder aan de checkout van Shopify dan aan Sendcloud zelf

I’ve spent over 3 hours trying to set up Sendcloud with my own Correos account so I can charge our customers the correct, agreed shipping rates — something that’s essential when Correos rates change and we’re left covering the difference.

I specifically contacted Shopify support to enable Carrier Calculated Shipping (CCS) so that Sendcloud could pull live rates from Correos. After jumping through those hoops, I expected things to be more straightforward inside Sendcloud. Unfortunately, they weren’t.

The app doesn’t show up under “Use carrier or app to calculate rates” in Shopify’s shipping settings — even after going through all the required setup steps. I spoke with a support rep (Iria), but it felt like they weren’t fully familiar with this type of integration or couldn’t explain what was missing.

I’m incredibly frustrated that after all that time this morning, I’m no further along. If it’s not possible to use your own Correos account for live rates at checkout, that needs to be clearly stated upfront. And if it is possible, the support team should be better trained to help merchants achieve it.

Right now, it just feels like a huge waste of time.

We were satisfied with the platform till we tried to activate “lettre suivie” solution. It has been 4 weeks we have been waiting and their support team is not even answering our messages anymore. Very disappointing.

Sendcloud is great, it made shipping for me way more manageable and easy. Integration with Shopify is great, the only thing I'm missing is a option to import an draft order. but that's also a problem on Shopify's side, because the customer can't pay with Shopify Payments (except CC) if the draft order has been converted to order.

We zijn over het algemeen zeer tevreden met Sendcloud. Makkelijk versturen van pakketten en mooi geïntegreerd met Shopify.
Enige minpuntje is dat Sendcloud bij een klant zelf een ophaalpunt had geselecteerd terwijl ze gewoon haar thuisadres had op gegeven en dit thuisadres ook op het verzendlabel stond. Nu moeten we steeds controleren of dit wel klopt.....

If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved....

Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption.

If you ship anywhere else than the European Union this products is clearly not for you...

We have been working with SendCloud for over 5 years and were initially very satisfied. In the past, there was always a dedicated contact person, and any minor issues were resolved quickly and efficiently. However, things have drastically changed. Nowadays, it feels like there’s no one who truly knows your case or is available to help. The software struggles to keep up with Shopify updates, leading to recurring problems that they seem unable to fix. Support tickets are often ignored, leaving us feeling unheard and frustrated. For the price they charge, this level of service is simply unacceptable. Very disappointing experience.