Reviews (175)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through targeted email and SMS campaigns. Key features include cart abandonment emails and automated follow-ups, which are effective in increasing revenue and customer retention. The app is user-friendly with professional templates and customizable emails. It integrates seamlessly with Shopify and is reliable. Customer support is responsive and helpful, ensuring user satisfaction.

May 30, 2015

Great app and great support! I wasn't too sure what difference a cart recovery tool would make, but so far we had 4 abandoned carts, and 1 was recovered from the auto-email! This tool will definitely put money in your pocket.

Natural Genius
United States
Over 3 years using the app
January 5, 2023

I was having trouble trying to understand the SMS automation, so I scheduled a call and a very nice lady by the name of Nallely answered all my questions and was super helpful! I recommend asking for her when you are having trouble understanding anything with the Sendvio app.

bGalvanized
United States
Over 3 years using the app
Sendvio replied January 6, 2023

Thank you so much for your awesome comments :D
We hope you have successful email and SMS campaigns. We will be available to help with anything you may need!
Best regards,
Nallely | Customer Success Team

May 17, 2024

The app is really easy to use and the customer service is excellent! I moved to Sendvio from another email marketing app because I couldn’t template on my iPad. I ran into a templating problem with Sendvio and contacted customer service. They responded super quickly and in two days had redesigned the functionality so it worked on my iPad Air! Very impressed.

Olive Lane Oils
United States
8 days using the app
Sendvio replied May 18, 2024

Thank you for this fantastic review! The developer who worked on this project is truly grateful for your kind words. Your feedback is incredibly motivating for our entire team. We appreciate your support!

Edited August 17, 2023

Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email.

I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version.

Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.

ALLRJ
United States
Over 3 years using the app
Sendvio replied August 17, 2023

Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.

December 19, 2019

I really like this App. It keeps me focused on my store statistics.
Now I'm going to use it on a daily basis.

Thank you!

goodiese
Israel
Almost 3 years using the app
April 24, 2023

She was very helpful and informative! Thanks for importing my old data too! Plans are cheap and I like how easy everything is to use.

Babies
United States
Over 2 years using the app
Sendvio replied April 25, 2023

Thank you for taking the time to share your experience with us. We are very pleased to know that you are satisfied with our service. We will always be available to help with anything you may need!
- Customer Success Team

February 21, 2022

This app is truly AMAZING, you can recover up to 40% of your abandoned checkout, their price plan is super affordable and their support team will help you out when you need them. Highly recommended!!

DEWEL™ PRO
United States
Over 2 years using the app
July 8, 2021

Je recommande l'application sans hésitation, le S.A.V est ultra réactif et disponible même très tard le soir : Merci Sarah.

L'Atelier d'Eva
France
Over 2 years using the app
Edited July 12, 2022

Amazingly simply and effective. I lost track of how many extra customers this has generated. Excellent app and excellent customer service. I'm actually blown away at the effectiveness and simplicity of this app. The pricing beats everyone too. Finally, the customer service is top notch.

pureSCRUBS
United States
About 2 years using the app
Sendvio replied July 12, 2022

We really appreciate your awesome comments! We will be happy to help you with any request you may have. Please feel free to contact us anytime through any of our support channels :)

October 21, 2022

This is a great app, I have been using it for more than a year and it has helped me capture many sales. Also the customer support from Sarahy S has been stellar!

Pineal Vision Jewelry
United States
About 2 years using the app
Sendvio replied October 26, 2022

Thank you! I am honored by your appreciation of our service. You have left a smile on the face of our whole team with your kind comments :)
All the best,
Sarahy