Sendvio: Email Marketing & SMS , 475 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and intuitive email creation. They value the professional templates, advanced features, and effective cart abandonment feature. The app's customer support is praised for quick responses and helpfulness. Merchants also note that emails sent through the app avoid spam filters and appreciate the reasonable pricing. The SMS marketing capabilities and pop-ups are seen as beneficial for increasing sales and recovering revenue.
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Thank you for your valuable appreciation. We will always do our best to take care of your needs :)
Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email.
I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version.
Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.
Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.
This is the best cart abandonment app I've ever used. I highly recommend everyone to try it. They also have great customer support
Thank you! It is very rewarding to know that you are satisfied with our service. We are always ready to help with anything you may need!
Excelente y rapida atencion
¡Gracias por compartir tu experiencia! Será un placer para nosotros seguir ayudándote en todo lo que necesites :)
I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy
Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need!
At your service,
Sarahy (Customer Success Team)
Excellent service. Answered all of my questions perfectly.
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again!
I've been using this app since 2016 with no issues. However, the new update was messy and some stuff is not working. I will wait for the full update to take effect before updating my review
Email and SMS logs are located at the top of the home dashboard and in the Billing and Usage section.
So far this app has been great! Setting up the email was easy and intuitive. They had a lot of professional-looking templates to use as a starting place. The best part about this app is that it allows free users to use all the advanced options and more complex automations right from the start. It was the only one that had the features I needed on the free plan! I'm happy to pay as we grow, but it makes so much more sense to be able to test out what you need to do first so you can be sure the app is the right fit for your goals.
Support has been great! Very quick to reply and quick to handle any issues! Shopify was syncing my customers wrong and I was worried about automated emails that were missed, but their support team was so helpful in making sure the missed emails were still sent manually and then fixing the issue so it wouldn't happen again in the future.
Thank you for your valuable appreciation. We really appreciate you taking the time to share your experience. We will always do our best to take care of your needs :)
- Customer Success Team
Nallely was awesome! She helped me enable useful features for my store and also sent an email with cool information about how Sendvio can help me increase my sales. Give her a raise :)
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again :)
- Nallely (Customer Success Team)
Automations Templates is so poor in comparison with the previous version. Please add more design!!
The five support requests you sent last few days were answered immediately. We can see that you opened only one of the five replies we sent.
After several days, you replied to only one message after posting this review, but you ignored the new replies we sent.
We need you to help us communicate effectively by replying to support messages. If you don't usually use email, please schedule a support call from the dashboard.
Our top priority is to clear up this misunderstanding promptly.