Reviews (250)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its seamless Shopify integration and efficient e-commerce operations. They praise the responsive customer support, especially during onboarding and issue resolution. The user-friendly dashboard and straightforward onboarding process are noted for simplifying logistics and order management. Merchants appreciate the quick order processing and reliable deliveries, alongside effective inventory management and real-time stock syncing. The app's global shipping capabilities help merchants expand internationally with ease. Custom solutions, flexibility, and competitive pricing are also highlighted, with a proactive problem-solving approach that minimizes business disruptions.
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I must say that I had my doubts, but I was pleasantly surprised to see how efficient this integration is! No problem to report so far, I am very satisfied.
Seriously the worst fulfillment company on the planet! At first, they attract you with low shipping fees and suddenly they increase the shipping fees! At first items were charged based on actual weight, the shipping fee is 7$. now they are charged on dimensional weight! An magic wand shipping costs like $70!!!! How ridiculous is that!!! Their US shipping fee is a lot higher than direct ship from China. 17USD for 300G , I do not know how many business can be profitable on this. Shame!
My orders are totally automatic. Everytime I get a new order on my Shopify website the order is automatically fulfilled. Customer service on ShipBob is solid too. I don't have to wade through the endless amounts of complex, confusing steps and flaky cryptic customer service like with Amazon! I'm so relieved I don't have to have store my products and ship them out manually. Plus, when I do get an order from a customer on Amazon FBM (fulfillment by merchant) I have ShipBob do the fulfillment as well. Your customer, most likely, wont receive your product as quickly as Amazon, but it's really nice having my products with ShipBob where I can easily access it and be able to have a ShipBob rep help with all things fulfillment.
Hey Ungloo team - thanks so much for the kind words! And if you DO want items delivered as fast as Amazon, we can probably help by distributing your inventory across 3-4 FCs. You'll get basically ground-rate pricing for 2-day shipping if you do. Let us know at support@shipbob.com.
We've been using ShipBob as our USA 3PL for around 8 months and they've been awesome. Looking to expand into Canada using their services as well. Our customer success manager, Chetan has been invaluable. The app itself is very intuitive and if there is ever an issue, it's easy to get in touch with support to sort things out for you.
Had a great experience so far.. great business decision
Scaling your business with a solid fulfillment partner can be a much easier task. ShipBob has reliable customer support and a willingness to solve issues and complex matters; it can be a bumpy ride initially, but the earlier you start the cooperation, the easier it will be when you scale. The easiness of managing shipments beyond your domestic market is also a big plus, and ShipBob covers most of the e-commerce needs. The integration with various services is also a plus. Overall, highly recommended.
Love this! Global shipping is a huge priority for us, and I'm glad you're taking advantage. Happy to be Calidad's partner in delivering fulfillment of the highest calidad :)
Kevin
VP - Partnerships
Great communication & problem solving. The Shipbob team is always just an email away ready to help & assist!
The app itself works fine. However dropoffs and pickups are routinely missed and inventory is too often lost. Human interaction with the warehouse is not timely. It works fine for small parcel, but as you scale to containers and pallets you will have issue after issue.
Simple integration between ShipBob and Shopify, with solid online resources to help when in question. Great customer service at both ShipBob and Shopify to help iron out issues.
Onboarding for SB was sleek and clean, no issues and our Implementation Specialist Lacey was super fast to respond to any questions or concerns we had - this made a big difference for us as we were new to the experience!
Thanks for you help and attention.