Reviews (264)

Overall rating
4.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface, enhancing e-commerce efficiency. They praise the effective onboarding and responsive customer support that quickly resolves issues. Features like quick order processing, global shipping, and transparent pricing are highlighted, along with inventory sync and customizable rules that improve workflow. Merchants report positive business growth impacts from using the service.

March 13, 2021

ShipBob is the best for 3rd party direct to consumer fulfillment. I've used them since our business's inception last year and they've always been eager to help us succeed. Their app is intuitive and user friendly and they've got all the options you'll ever need. They're growing fast too! Soon to have multiple centers in Europe!

Hustle Drops
Canada
Almost 2 years using the app
February 4, 2022

We have been using ShipBob for over 3 years now as our 3PL. The integration to Shopify is super user friendly and their customer service/support is very helpful. Highly Recommended.

Holigos®
United States
Almost 2 years using the app
Edited January 19, 2023

Fantastic onboarding and customer support. Lacey was absolutely amazing to work with and greatly helped us navigate the transition as we had some complex logistics issues internally. By far the most fair pricing I found after getting quotes from all the other top 3PL companies.

UVe Beauty
United States
Over 1 year using the app
December 20, 2022

Shipbob has been great to work with. Easy integration and thorough training and set up. They have helped us worth though any issues we had and have extremely responsive support.

TakeShots
United States
Over 1 year using the app
June 1, 2021

It works perfectly and help us to concentrate on sales and marketing
I highly recommend Shipbob for your fulfillment partner. Thanks Shipbob!

COSRX Official
South Korea
Over 1 year using the app
September 20, 2023

Installation was a breeze, order ingestion lightning-fast, and tracking updates impressively swift. Their value-add features, including inventory sync and customizable rules, have significantly streamlined our workflow. However, what truly sets ShipBob apart is their exceptional technical support team, with a special shoutout to Ankit Srivastava and Chetan Mehrotra. These dedicated individuals have gone above and beyond, consistently providing us with invaluable assistance and support. They've been there for us every step of the way, even scheduling daily Zoom meetings to ensure everything runs seamlessly.

BRANWYN | Performance Innerwear
United States
Over 1 year using the app
March 9, 2021

We have been using ShipBob for more than 1 year now and we are absolutely happy with their services. The dashboard is easy to use, everything automated so you can do other work while they are taking care of our order's fulfillment, and moreover, their support is just amazing! They are very responsive and resolve the problems as soon as you request.
Their pricing is decent and it is so easy to use. I am not a tech person at all, and if I can use it, everyone can use it :) I highly recommend ShipBob!

SIMFORT ONLINE STORE
United States
Over 1 year using the app
Edited September 15, 2023

ShipBob has been working great for us. Great response time if there is an issue. Our Rep (Samantha D.) gives us the best service and is always on the lookout to make sure things are running smoothly.

The Fittest
United States
Over 1 year using the app
June 2, 2021

App is easy to use and transparent. Once we got a dedicated support at Shipbob, service questions and issues became much easier to handle and investigate.

Lilac St.
United States
Over 1 year using the app
January 1, 2023

We have been using ShipBob now for over 12 months and the most impressive thing has been how well it integrates with Shopify and Gorgias making both the processing of orders and handling of customer support inquiries and returns extremely easy saving us considerable amounts of time. Recently we also started selling on Amazon and the process of integrating with Amazon FBA and replenishment of inventory is also very simple and automated. If we ever had any questions or concerns about our implementation or process Ankit has been very efficient and responsive in helping us with any of our questions.

Bellissimahairtools.com
Australia
Over 1 year using the app