ShipBob Fulfillment , 229 reviews

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, fast order ingestion, real-time syncing, and efficient tracking upload. They value features like inventory sync, rule creation, and order processing delay. The app's ability to facilitate international shipping through multiple warehouses has led to cost savings and reduced shipping times. Merchants also commend the inventory analytics and visibility, which aids in supply forecasting. The app's customer service and dedicated account managers are praised for their prompt responses and assistance. Merchants report improved fulfillment accuracy and appreciate the handling of complex logistics.

February 2, 2022

We've been using ShipBob as our USA 3PL for around 8 months and they've been awesome. Looking to expand into Canada using their services as well. Our customer success manager, Chetan has been invaluable. The app itself is very intuitive and if there is ever an issue, it's easy to get in touch with support to sort things out for you.

Shakti Mat USA
United States
Over 1 year using the app
December 18, 2022

Scaling your business with a solid fulfillment partner can be a much easier task. ShipBob has reliable customer support and a willingness to solve issues and complex matters; it can be a bumpy ride initially, but the earlier you start the cooperation, the easier it will be when you scale. The easiness of managing shipments beyond your domestic market is also a big plus, and ShipBob covers most of the e-commerce needs. The integration with various services is also a plus. Overall, highly recommended.

Calidad Tools
United States
About 1 year using the app
ShipBob replied December 21, 2022

Love this! Global shipping is a huge priority for us, and I'm glad you're taking advantage. Happy to be Calidad's partner in delivering fulfillment of the highest calidad :)

Kevin
VP - Partnerships

December 30, 2022

Great communication & problem solving. The Shipbob team is always just an email away ready to help & assist!

Nuudii System
United States
About 1 year using the app
February 10, 2022

It worked great! We only had one issue with a glitch. It was able to be resolved. Sometimes upsells were not shown on shipbob orders.

American Doormats Ltd
United States
About 1 year using the app
December 13, 2022

Simple integration between ShipBob and Shopify, with solid online resources to help when in question. Great customer service at both ShipBob and Shopify to help iron out issues.

Moon Cheese
United States
About 1 year using the app
January 31, 2023

Onboarding for SB was sleek and clean, no issues and our Implementation Specialist Lacey was super fast to respond to any questions or concerns we had - this made a big difference for us as we were new to the experience!

Thanks for you help and attention.

Orijin Design Co.
Canada
About 1 year using the app
December 20, 2022

Easy to use and integrates very well with Shopify.Very happy with it.

ShipBob has very responsive and helpful support for all our needs.

airestech
Canada
About 1 year using the app
March 5, 2021

I'm very happy with the Service ShipBob is providing. Very fast shipping times for a good price! The support is also great.

Treehuggers Bracelets
United States
About 1 year using the app
March 10, 2021

LOVE ShipBob. We work on the ShipBob dashboard daily, and wouldn't change a thing. Everything from fulfillment to delivery is a breeze!

Bloom Nutrition
United States
About 1 year using the app
December 20, 2022

Shipbob has made my fulfillment so much easier and efficient. My account manager, Neel B is incredible. He is always available, makes time to meet with me, and proactively shares methods for me to use to be more effective, efficient, and serve customers at a lower cost. I honestly view Neel as a member of my team and would feel lost without him. I appreciate this the most about Shipbob!

Kaizen Food Company
United States
12 months using the app
ShipBob replied December 21, 2022

Wow, this is a tremendous testament to Neel - we love him too, so glad to hear you agree. Cheers!

Kevin
VP - Partnerships