Reviews (296)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, streamlining order management and fulfillment. The easy installation and user-friendly interface, alongside effective onboarding and personalized support, enhance the setup experience. Its reliable order processing, responsive customer service, global shipping capabilities, and low minimum orders are also highlighted. Features like inventory synchronization and efficient tracking uploads further boost logistical operations.

August 10, 2022

I'm hoping it gets better but looking bad so far. My first order sat for four days before they shipped it out. One of things most advertised about ShipBob for Shopify store owners is their direct integration with the stores. That does not seem to include tracking notifications to the customer, so now instead of fulfilling orders, I'm constantly checking my phone waiting for confirmation that an ...

Colrcouture.com
United States
Over 2 years using the app
ShipBob replied December 20, 2022

Hey Colrcouture team -- happy to digest this with you, but here are some details. Feel free to email me at partnerships@shipbob.com for more details.

1. We never communicate ...

November 5, 2023

Terrible service and support. Your business is at risk using this provider. We got overcharged, they refused to refund monies owed when we try to close the account and account management will keep pushing you to support where you will get lost in their system. They also very inefficient and you will get charged an arm and leg for their inefficient practices. Overall a scam company and AVOID

Detocx Superfoods
United Kingdom
Over 1 year using the app
June 16, 2023

Seriously the worst fulfillment company on the planet! At first, they attract you with low shipping fees and suddenly they increase the shipping fees! At first items were charged based on actual weight, the shipping fee is 7$. now they are charged on dimensional weight! An magic wand shipping costs like $70!!!! How ridiculous is that!!! Their US shipping fee is a lot higher than direct ship from ...

Lumitero
Singapore
Over 1 year using the app
October 4, 2023

good stuff so far. I appreciate the easy ship mapping and the walkthroughs have been extremely helpful

lacorsagame.com
United States
29 days using the app
December 20, 2022

There are definitely pros and cons to shipbob. The shopify app works fine and they do have a lot of features, adding new tech features like EDI capability and integrations with SPSCommerce. However, on the b2b side, we have experienced issues. D2C works pretty seamlessly and connects to shopify with few issues.

Fera Pet Organics
United States
Over 2 years using the app
ShipBob replied December 20, 2022

Fera Pet team -

Thanks for your feedback! I would love to unpack this with you and give an opportunity to make it right on the B2B side. We aim to be world class - although I ...

July 20, 2023

More than happy to take your money and leave you waiting for months without solutions. It takes 2 weeks for them to get anything done and even then its often wrong.

Thirsty Goose
United States
About 1 year using the app
August 30, 2022

If Zero starts was possible i will give it. Unless you are interested in ruining your business i will deeply suggest that you don't use shipbob. I read all the bad reviews online and still ignored it. Please don't be like me. Shipbob as completely ruined my business and left me with a chain of angry customers. For a whole month, all my international orders where shipped and automatically returned ...

lustperfume
United States
About 1 year using the app
July 3, 2023

I wish I could leave zero stars! Beware! The damage has already been done to our business. Do yourself a favor and look elsewhere unless you are looking for a shipping company that cannot ship!! 10+ days for fulfillment during the holidays, mispicked damage and lost parcels, inventory processing delays, the list goes on. They use OSM worldwide for their affordable pricing plan which still ends up ...

Timeless Organics Skin Care
United States
About 1 year using the app
June 17, 2022

Avoid ShipBob at all Costs. 1) We shipped to 2 of their warehouses, they lost all of the inventory in 1 of the warehouses and then took THREE months to find it. 2) They say they can ship in your custom shipping box. They can't. No matter what they say they can't. They mailed our customers our product in a generic box and inside that generic box they put our custom box unfolded... as if the ...

Ktchn Apothecary
United States
12 months using the app
ShipBob replied June 24, 2022

Hey Ktchn team -- I'm so sorry to hear about this experience and I've followed up with Taylor, Sam and the rest of the support team that has been handling your products. We' ...

September 28, 2023

Excellent fulfillment, excellent customer service, Aravinthan has been very helpful in getting my business dialed in. Highly recommended!

TeeBox Coffee Co
United States
21 days using the app