Reviews (952)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping rules beyond Shopify's native capabilities, enhancing shipping operations with its user-friendly interface and AI-based packing algorithm. It allows customization of shipping rates based on distance, weight, and product type. The support team is praised for their responsive and personalized assistance through chat and Zoom, helping set up and troubleshoot intricate shipping setups.
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I managed to set most of it up, but had a couple questions which customer service were great in walking me through it
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Vignesh provided fantastic service. He has been great in helping me set up our complicated shipping rules for our website. I also have to say the app is great. It takes a little time to learn how to set up scenarios and rules, but once you do, it's super easy to use. If you are stuck, just reach out to support.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nithish,Vignesh, Jennifer and Siva did a great job helping me set up the app. They of them saved me a lot of time by getting on a zoom call, sharing my screen and walking through everything I needed, including chating with Shopify on my behalf. Super service. Great App!! Highly recommended!!! Thank you
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
I needed help working out how best to setup some complicated shipping rates - I wasn't even sure it was possible!
I jumped on a Zoom call with Durkesh, he was able to get the rates working properly and explained how to setup the rules to enable me to develop them further.
I believe this is the best shipping rates app for shopify!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nithish has been great. He was patience with my technical issue to connect. He listened to what the shipping issue was. And he has the knowledge to fix it. Fantastic service!
Thank you so much, Nithish!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
So far, this is a really useful app and at a great price. Initial set-up was a little fiddly, but Jennifer in the customer service team was a fantastic help
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Tried 3 apps tonight trying to find one that does what I need. This app is slick and works well. We were looking for an app that could create shipping rules based on customer tags. This did the trick!
Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.
Durkesh and Deepan is verry supportive and helped me out very quickly Thank you for your support
Barath and Vignesh was so helpful! Really appreciate his support.
Excellent Customer Support & Great App!
We were having issues with our Shopify store's shipping rates, and Logbase’s customer service went above and beyond to help us. Vignesh, in particular, was incredibly patient and took the time to walk us through the setup, ensuring everything was working properly.
Thank you again to Vignesh and the Logbase team for your outstanding support!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.