Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

March 18, 2024

He empezado a configurarla en mi tienda online y me surgían algunas dudas. He contactado con el support y Siva me ha explicado de manera muy rápida y efectiva lo que necesitaba.
Voy a seguir explorando pero de momento todo muy bien.

Supernormal
Spain
7 days using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 14, 2023

I've installed this app, the support team member Jenifer was really helpful by helping me with the set up. This app is providing what I need with the shipping by using distance , so far I am happy with this app. I would definitely suggest this app 100%.

ItsBen LifeStyle
India
22 days using the app
Logbase replied December 25, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited January 9, 2024

It's a great app for people like us who have complicated shipping methods. This app can have as lot of scenarios as we want. Though I'm not good at English, the support team helped me very patiently. I think it was not easy to look into our admin page, because our language is Japanese. I can't thank you enough.

--additional review--
Janani and the support team were helpful again. I was having trouble because an unknown delivery area had appeared. Although the zone was not visible, the team discovered that it belonged to another app.
They were excellent, and exert efforts to solve the issue.
Thank you very much again.

ZOOMの画面共有をしていただけるので、英語が苦手な方でも大丈夫だと思います。

27 COFFEE ROASTERS
Japan
About 1 month using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

January 3, 2024

Janani is a really dedicated supporter! Many thanks

Supersports Vietnam
Vietnam
8 months using the app
Logbase replied January 5, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 18, 2024

Janani our customer service mate was awesome and sorted the issue we had with a Zoom call quick and efficiently would highly recommend her and the Shipeasy team. Makes life much easier when you can speak to a real person who knows their product so well.

Yarn'n
Australia
About 3 hours using the app
Logbase replied January 21, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

February 1, 2024

Vinduja was absolutey wonderful with us. Highly recommended. Amazing support team. Top App to pick

Singal's
Canada
12 days using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 25, 2024

straight forward explanation; courteous service; easy as ABC... Rahul is aces man

FairDistrict
United States
6 days using the app
February 1, 2024

Great support from Vinduja to help us get set up and exacly what we needed in terms of functionality

Ovolin
Sweden
About 5 hours using the app
Logbase replied February 4, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

March 7, 2024

Thanks Vinduja for helping out! Much appreciated!

Murphys Direct IRE
United Kingdom
10 days using the app
Logbase replied March 13, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

April 15, 2024

Sto appena adesso cominciando ad interfacciarm con l'app ma il servizio clienti è fantastico. Grazie Jennifer!

Millemamme
Italy
6 days using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.