Reviews (918)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.

August 24, 2022

Siva is very helpful during the setup and the possibilities of the app are great! We use this app to offer different shipping rates at advanced conditions, which is not possible in the standard Shopify backend.

Strictly Limited Games
Germany
5 months using the app
September 8, 2023

We are moving from another app to this one and are super nervous about whether it can be implemented immediately and whether errors can solved quickly as it could suspend the incoming orders if the address of shipping has any errors. But they have been very helpful and responded almost instantly and overall it feels like a much smoother operation and no issues so far.

Soldeli
United Kingdom
5 months using the app
Logbase replied September 14, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

May 22, 2023

Good app and help from support. Highly recommend for everyone need shipping app rate for each type of products

Giftago
Vietnam
5 months using the app
Logbase replied May 22, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

February 15, 2023

Great Help, very professional and take the time to assist and explain. I really appreciated to work with Siva.

CONVER-TABLE
Belgium
5 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

October 17, 2024

Rahul was very helpful when i needed help setting up this app highly recommend. Thank you

Clean Beauty Market
Australia
September 12, 2022

Siva is very patient and didactic. It helped me understand the site and organize everything I needed. Thank you Siva for you service.

Cream Of The Crop Gelato
Ireland
5 months using the app
Edited August 4, 2022

I'm using the starter pack, and it does what I need by helping me to show rates based on city. While its not a standard set up and not one that is recommended the team helped me to set it up in a way that would work for me, and I really appreciate their quick response and support. Thanks alot!

BabySpace Shop
Sri Lanka
5 months using the app
Edited November 28, 2022

Got excellent help from Rahul with setting up shipping rates and a general overview of how the app works :-)

PerfectPetsOnline
Australia
4 months using the app
September 12, 2022

Thank you for your help Siva... It was a quick solution and appreciate your help. We started using this app recently. Soon will let you know the app feedback.

TAMANNA
United Arab Emirates
4 months using the app
Edited February 5, 2024

Very helpful service from Janani, she understood what we needed and helped implement the different shipping scenarios

Underdays
United Kingdom
4 months using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.