Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

April 19, 2023

Their support is absolutely amazing! Not only did they walk me through the setup, they have exceeded every expectation when an issue has arisen. Our setup is quite complex and this is the only app that I have found to cover every scenario.

Epilog Laser
United States
6 months using the app
Logbase replied April 20, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

August 2, 2023

Allowed us to limit where we deliver, great customer service. Rahul was great to talk to and helped us with set up

proteinke
Kenya
6 months using the app
Logbase replied August 4, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

Edited June 15, 2023

The app is very effective. But I ran into some issues and the associate helped me fix the problem, very knowledgeable team.

Matriark
United States
6 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

October 11, 2023

Excellent app and the team is super responsive, especially Rahul who is always around and hands-on to help. Most importantly, they understand your business, make suggestions, and are happy to help with any customisation. This is the only date and time picker app on Shopify that works well in the open cart drawer! I have been trying several apps and this is a clear winner.

Crave by Leena
India
6 months using the app
Logbase replied October 13, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

August 25, 2022

This works great, the app does what Shopify itself cannot. We use it as we have multiple locations, but want to show one rating. Customer Service is beyond expectations!

Bellamy Gallery
Netherlands
6 months using the app
October 26, 2022

Janani helped me with the installation and it worked. I can adjust the shipping per item now. thanks

Anything Speaker
United States
6 months using the app
May 21, 2023

Shipping Rates - Shipeasy is a wonderful app. Having thousands of unique SKU's with multiple rules and specific conditions makes it extremely difficult to setup an automated shipping app. Having built a custom freight management software before, this was much easier! The Team made it super easy and was always helpful to set up new and update rules. Having a team who will support the setup to the extent that we were helped is amazing. I couldn't recommend this app and the team enough. Special mention to Sowmiya who has been helping us along the way with excellent response time and always working with us to make the app very functional.

Waldecks
Australia
5 months using the app
Logbase replied May 22, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

December 8, 2022

Amazing customer service! Scheduled a call right away with Rahul and got everything installed - it's working perfectly! :)

USourced
United States
5 months using the app
July 18, 2022

Great customer service, easily schedule zoom call to help setup and also go over any issues that we had

Vale Pet Foods
United Kingdom
5 months using the app
March 15, 2022

The app is super cool! Siva was the one who walked me through this app. Their customer support is outstanding

Studio by TCS
United Kingdom
5 months using the app