Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

January 17, 2024

Jenifer was very helpful and helped point me in the right direction quickly and efficiently.

The Coral Shop
Australia
8 days using the app
Logbase replied January 23, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 11, 2023

Great customer service by Janani. Great experience overall.

Holybro Store
Hong Kong SAR
Over 1 year using the app
Logbase replied December 13, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 5, 2024

The service that Rahul provided was outstanding. He is a highly talented, capable and intelligent individual who has provided me with the highest level of service, that is rare in this world. I would not hesitate in recommending Shipeasy based on my experience with Rahul. Very much appreciate. Thank you Rahul.

Hobart Mint
Australia
1 day using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

December 30, 2023

Perfect customer service. They could help you to set up everything through the Zoom call. Manager Jenifer was really helpful.

Shopdaddy-Studio
Ukraine
6 days using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited January 9, 2024

It's a great app for people like us who have complicated shipping methods. This app can have as lot of scenarios as we want. Though I'm not good at English, the support team helped me very patiently. I think it was not easy to look into our admin page, because our language is Japanese. I can't thank you enough.

--additional review--
Janani and the support team were helpful again. I was having trouble because an unknown delivery area had appeared. Although the zone was not visible, the team discovered that it belonged to another app.
They were excellent, and exert efforts to solve the issue.
Thank you very much again.

ZOOMの画面共有をしていただけるので、英語が苦手な方でも大丈夫だと思います。

27 COFFEE ROASTERS
Japan
About 1 month using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

December 14, 2023

I've installed this app, the support team member Jenifer was really helpful by helping me with the set up. This app is providing what I need with the shipping by using distance , so far I am happy with this app. I would definitely suggest this app 100%.

ItsBen LifeStyle
India
22 days using the app
Logbase replied December 25, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited January 23, 2024

Rahul was a great help when i had lots of questions!

Pro Balloon Shop
United Kingdom
7 days using the app
Logbase replied January 23, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

April 9, 2024

Superbe application ! Permet de définir des scénarios très complexes et de pallier à certaines fonctionnalités manquantes chez Shopify. Nous avons par exemple pu régler le problème de livraison pour les îles françaises (Corses et îles insulaires) qu'il n'est pas possible de dissocier dans les paramètres natifs de Shopify. Cette application est donc parfaite pour pouvoir définir des règles complexes de livraison.

CHESTERGARDEN.COM
Belgium
3 days using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 12, 2024

Thanks Janani for all the help and explaining all the features of the app!

Sirena Aquatics
Philippines
2 days using the app
Logbase replied March 14, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited March 11, 2024

Annie & Rahul were great! Thanks for the help.

Stretch Your Dollar Liquidation
United States
5 days using the app
Logbase replied March 12, 2024

“We're really grateful and appreciate you taking the time to share your rating with us."