Reviews (952)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

September 18, 2024

Durkesh was very helpfull to install, app is very good to calculate freight based on zipcode and weight

Vartesan
Brazil
About 1 month using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 24, 2024

Siva was very helpful and clear. Everything went smooth!

Rebelly
Sweden
9 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 12, 2024

Vignesh was incredibly helpful setting up a few very complicated scenarios for me. No other app was able to handle. This app is very useful and easy to use with the excellent support I received.

creocards-test
Canada
About 14 hours using the app
September 12, 2024

I was looking for a very nuanced way to configure shipping costs and was able to find a great solution with Shipeasy. There is a bit of a learning curve for setup, but the app is very well documented and support is fantastic. A support agent named Darkesh spent a good bit of time with me, holding my hand through setup, logging into my shop and answering questions. Very highly recommended app and company.

12ozProphet
United States
About 12 hours using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 1, 2024

Barath was amazing, very helpful, intelligent and quick.

1913 Kickapoo Orchard
United States
About 2 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 9, 2024

Very helpful zoom chat with Janani, who talked me through how to configure my shipping rates.
Didn't realise you need to be on the Advanced plan or above with Shopify for this shipping app to work!

Friars Gallery
United Kingdom
3 days using the app
Logbase replied September 10, 2024

Thank you for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

July 11, 2024

Thank you all at the Shipping Rates app. Special thanks to Siva who helped us with our complicated shipping rate set up. We created all the scenarios together and tested as well.

Thank you!

Roots and Blooms flower shop
United States
9 months using the app
Logbase replied July 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 25, 2024

The app works excellent, they also have a very supportive chat support, I was assisted by Natish Kumar, he was very patient in helping, keep up the good work!

I'mPerfect PH
Philippines
2 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 12, 2024

Barath was very supportive and kind. Thanks for your full support :)

ZolaF Sports
Malta
7 days using the app
September 20, 2024

great app, very helpful with setting up. Easy to use. Step by step help

Kiln Dried Hardwood Logs
United Kingdom
8 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.