Reviews (885)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially useful for businesses with multiple vendors or diverse product types. It effectively handles multi-vendor shipping combinations and supports various scenarios including different zones and weights. Features like the multi-product, multi-zone shipping calculator and the ability to add extra fees based on postcodes are particularly appreciated for enhancing localized shipping strategies. The app is noted for its reliability and speed, helping to reduce cart abandonment rates. The customer support team is frequently praised for their responsiveness and effectiveness, with staff members like Raj, Durkesh, Jenifer, and Barath receiving special commendations for their service quality. Merchants appreciate the user-friendly interface and the personalized assistance from the support team, which significantly contributes to the app's ability to meet specific business needs.

October 16, 2022

Danke Shiva für die SUPER Unterstützung. Er hilft bei jeder Frage sehr schnell und professionell weiter. Da die App sehr viele Einstellung zulässt und ich mir am Anfang da echt schwer getan habe. Aber alles wurde perfekt von Ihm gelöst! :)

Aqua-Birne
Germany
11 days using the app
August 11, 2023

Sowmi was really helpful in setting up the app, and also it is designed really nicely and conveniently

College Care Package Co.
Canada
10 days using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

July 7, 2023

Dhana has been fantastic help with my initial setup process. Clearly helping me create shipping scenarios. Would highly recommend Dhana and using Shipeasy

Island Bathrooms
United Kingdom
10 days using the app
Logbase replied July 7, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

May 30, 2023

Excellent APP, but not least, the customer support is fantastic. I explained my problem, and an operator-assisted me until a solution was found.

Frenchie Breed
United Kingdom
10 days using the app
Logbase replied May 31, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

September 17, 2023

We spoke to Dhanasheelan and he has been really patient and proficient to help us go through the basics of the shipping. All our question and clarifications have been addressed and we could not thank him enough for being professional. Shipeasy app - still on test mode but is now considering to subscribe. Helpful resources on the app itself.

Shoeholic
United Kingdom
10 days using the app
Logbase replied September 18, 2023

We greatly appreciate your outstanding 5-star review! We're absolutely delighted to learn about your wonderful experience with us. Your positive feedback holds immense value, and we're grateful that you've taken the time to share it. If there's anything more we can assist you with, please feel free to get in touch. We eagerly anticipate the opportunity to serve you once again in the future. 🙂

March 6, 2022

Impressive app and an amazing support center! The app can manage complex scenarios and overwrite the standard Shopify shipping methods. If you'll need help with the configuration you'll find a super support center to assist you!

Tecnoeleva
Italy
10 days using the app
March 31, 2022

We use this app to add freight rates to our Shopify store for that category of products and it works great. I was helped greatly by Siva at ShipEasy for what I didn't understand in Shopify. I recommend this app!

GreenHomeSolutions
United States
9 days using the app
March 23, 2023

Rahul was very professional and patient, he is an asset to your team.
Thank you Rahul for making my set up a seamless journey.

THINK 88
Australia
9 days using the app
Logbase replied March 23, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

February 27, 2023

"I've been using this app for a few days now, and I have to say, I'm impressed! The user interface is intuitive and easy to navigate, which made getting started a breeze. The app has all the features I need to stay organized and productive throughout the day, including task list, and reminders. I also love the ability to customize my preferences and set my own goals.

What really sets this app apart is the level of support provided by the support team by name KAVIS (forgive me not remembering his complete names very well). Anytime I've had a question or issue, their customer service team has been quick to respond and incredibly helpful. It's clear that they care about their users and are committed to improving the app based on feedback.

Overall, I highly recommend this app to anyone looking for a comprehensive productivity tool with excellent customer support" thanks Emeka.

Valsomie Super Store
Canada
9 days using the app
Logbase replied February 27, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 22, 2023

So far the customer service has been incredible, instant support and zoom calls when needed. Thank you!

Paace
United Kingdom
9 days using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!