Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across different brands, product shapes, and delivery amounts. It's praised for its cost-effective shipping options and streamlined checkout process. Merchants appreciate the user-friendly interface, easy setup of complex delivery rules, and automatic syncing of product dimensions. The support team is commended for their quick and knowledgeable responses. The app is also noted for handling regional shipping quirks and providing live shipping rates and automatic estimates through UPS for various package sizes.

March 7, 2023

I have to say that I'm extremely impressed with the level of functionality and ease of use it provides. The app has made my store management a breeze

What I appreciate most about this app is the exceptional customer support. Whenever I've had questions or concerns, the support team has been quick to respond and has gone above and beyond to ensure my issues are resolved.

Overall, I highly recommend this service app to anyone looking to streamline their store management and improve their online business. Thank you to the developers and support team for creating such an exceptional product

Mastery Home Au
Australia
About 4 hours using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

October 15, 2022

Wow - this is an impressive app and impressive service. I installed the app and needed some help configuring a complex shipping condition, so I sent a message in the live chat and within 5 minutes I was invited to a Zoom call with Rahul to run through how to set everything up. You will not find better service anywhere else. Rahul was so polite, knowledgable and very happy to help and explain how parts of the app worked. Genuinely, I'm so impressed. Thank you!

Rayvox
United Kingdom
About 4 hours using the app
March 17, 2022

Installed this app to setup additional local shipping options and had a few problems. The support from Logbase was superb though. They pretty much instantly setup a zoom call and started testing the site. The issue was sent to higher level support with an hour and all fixed within 2 hours. Great app and support

Make Their Day Florist
United Kingdom
About 4 hours using the app
March 3, 2023

Very good app and great support! Cover all my need about the shipping rates. Highly reccomended 10/10

Root Rotation
Vietnam
About 3 hours using the app
Logbase replied March 3, 2023

Thanks for your wonderful review! We really appreciate your feedback, and looking forward to assisting you

September 27, 2022

Very helpful technical support in chat alone. Resolved our shipping rule parameter needs during test mode. Will update our review after everything works smoothly on the live mode. Thanks!

Wing Hop Fung 永合豐
United States
About 3 hours using the app
February 23, 2023

The app works really well, and the support is fast and super professional!
I Highly recommend to all stores

Luxpanels
Australia
About 3 hours using the app
Logbase replied February 23, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Thanks
Sudhan
Logbase

July 8, 2022

Siva was amazing! Siva helped us to set up our very specific rates, we could not have done it without his help. Thank you for all your help

Reef Supplies Canada
Canada
About 3 hours using the app
September 19, 2022

Thanks so much - great app and amazing customer service from Janani! Looking forward to using other features in future.

Cupcake Sweeties
New Zealand
About 3 hours using the app
March 5, 2022

Siva was very helpful and professional! He set-up the complete shipping system and was very understanding. Thanks Siva

Artson Fashion
Belgium
About 3 hours using the app
May 23, 2022

I used this app & it was very helpful & the perfect thing is the support team they were very supportive, quick friendly.
I really recommend this app.

Wonder Beauties
Iraq
About 2 hours using the app