Reviews (15)
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no support nothing, randomly fails to pick shipping events and update them at order page for customer to track, no reply from developers or support team, after leaving 5 message. NOT WORTH IT.
We are sorry about your issues. Unfortunately, the carriers used for your shipments were not available and dont allow our app to fetch the information needed.
Horrible customer service and billing. They advertise a price for billing and then charge you a lot more. Do not get this app.
We are really sorry about your experience with our app. We have different billing plans according to the amount of fulfillments tracked. No extra charges are applied, please contact us at sales@devcloudsoftware.com and we are open to refund any extra charge.
GREAT GREAT GREAT app! I'm very happy thanks a lot
Great App love it from https://sportsartdirect.com
Great support team if you need any help. They were very fast and efficient in responding to our question and technical support question.
Great app with great support. Many other apps do not correctly work with the Uk Royal Mail postal service (even though they say they do...) but this app actually does! Highly recommend.
I just wanted to see the status of just about 20 shipments that happened on one day. I have been waiting for all day, not syncing, but that particular day, and it imported other dates and charged me already 40 dollars. I would like refund.
Hi there,
We are really sorry about the issue, the problem was that you run an import for a month (4/15 to 5/15) so our app tracks automatically all the orders. Please contact Shopify so they can run the refund for you.
Best
I needed a reasonably priced app to quickly see the delivery status of my orders to identify any possible problems before customers experienced an issue. This app has bonus features of customized tracking pages which is nice. They seem to be continually making upgrades and have been responsive to my questions and requests so far.
I added this app this past Wednesday as a free trial to try and track whether orders that had shipped from my store had been delivered. I noticed today that I was charged $337.26 by this app. I have tried reaching out to Shopify and to the app developer to resolve this issue and nothing has come of it. I was not aware that there were fees involved in a free trial.
We are sorry about this issue, our free trial works with a top limit of orders tracked in the billing plan, you tracked all the orders since 2017 so that trigger the extra charges. We agree to refund the total of the amount and apologize about this issue.
BEWARE! If you install the trial this will automatically overwrite any other tracking landing pages you may have already (such as aftership or sendcloud). When you uninstall this app, it will break every single tracking link you have sent out in the meantime. I HUGELY REGRET HAVING even tested this app. I'd be happy to rewrite this review if their support ever gets back to me to fix the damage this trial did.
We are really sorry about your experience with our app, there is an option to disable the tracking page in your store at installation. This feature is enabled to provide a custom tracking option having your customers always inside your site. We can remove all the tracking urls easily but need your confirmation in the App Dashboard.
