I added this app this past Wednesday as a free trial to try and track whether orders that had shipped from my store had been delivered. I noticed today that I was charged $337.26 by this app. I have tried reaching out to Shopify and to the app developer to resolve this issue and nothing has come of it. I was not aware that there were fees involved in a free trial.
We are sorry about this issue, our free trial works with a top limit of orders tracked in the billing plan, you tracked all the orders since 2017 so that trigger the extra charges. We agree to refund the total of the amount and apologize about this issue.
Bottles & Burps
BEWARE! If you install the trial this will automatically overwrite any other tracking landing pages you may have already (such as aftership or sendcloud). When you uninstall this app, it will break every single tracking link you have sent out in the meantime. I HUGELY REGRET HAVING even tested this app. I'd be happy to rewrite this review if their support ever gets back to me to fix the damage this trial did.
We are really sorry about your experience with our app, there is an option to disable the tracking page in your store at installation. This feature is enabled to provide a custom tracking option having your customers always inside your site. We can remove all the tracking urls easily but need your confirmation in the App Dashboard.
I needed a reasonably priced app to quickly see the delivery status of my orders to identify any possible problems before customers experienced an issue. This app has bonus features of customized tracking pages which is nice. They seem to be continually making upgrades and have been responsive to my questions and requests so far.
One of the must have app in the shop !
Get very accurate tracking data, and the price is very correct !
Very reliable and a Support Team very very reactive ! I highly recommend this app !
It is the best tracking app! the team is super responsive, the application works well thank you, and the team quickly take into account the recommendations, thank you
Crook and Staple
Great app with great support. Many other apps do not correctly work with the Uk Royal Mail postal service (even though they say they do...) but this app actually does! Highly recommend.
I had some problems with setting up the app, but Daniel from customer service fixed it right away. I love that i track my DHl orders easy, so know i wont have many emails from customer complaining.
I'm the kind of person that would look at the best selling apps before choosing one. And all the top apps had failed me. All bells and no whistle. And they did not support aliexpress tracking.
This app is different. it may not be aesthetically pleasing, but you get what you need, and it's not clunky at all. Most importantly, the support was responsive and helpful.
I strongly recommend this.
I just wanted to see the status of just about 20 shipments that happened on one day. I have been waiting for all day, not syncing, but that particular day, and it imported other dates and charged me already 40 dollars. I would like refund.
We are really sorry about the issue, the problem was that you run an import for a month (4/15 to 5/15) so our app tracks automatically all the orders. Please contact Shopify so they can run the refund for you.
muy buena app me gusta trabaja muy bien es la mejor de todas las que conosco me funciona excelente facil de usar, rastreo perfecto la verdad verdad, es buenisimo..