Reviews (136)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ability to enhance customer satisfaction with direct order tracking on their store pages. They value its easy-to-use interface, simple installation, and customizable tracking pages that integrate well with store themes. The app also supports MailChimp integration for effective post-delivery marketing and works with a wide range of couriers, providing reliable tracking updates. Merchants commend the responsive customer support and continuous updates that ensure timely notifications and smooth performance.

October 22, 2024

Total disappointment. This app is no longer what it used to be. You pay for a service that only works halfway: 3/4 of my tracking numbers are not even traceable. Every time, the same message: 'Shipping tracker was not able to determine your shipping carrier for this tracking code, please check contact support.' And the support? It's incredibly slow, and their responses don’t offer any real solutions. No updates to fix the problem or to add major carriers. I no longer recommend this app; it has become unusable.

Viking Shop
France
Almost 6 years using the app
July 12, 2024

Horrible customer service and billing. They advertise a price for billing and then charge you a lot more. Do not get this app.

Curlfession
United States
About 1 month using the app
DevCloud LLC replied July 14, 2024

We are really sorry about your experience with our app. We have different billing plans according to the amount of fulfillments tracked. No extra charges are applied, please contact us at sales@devcloudsoftware.com and we are open to refund any extra charge.

February 4, 2019

Amazing app, above all if you are a dropshipper. With this app you can hide where the package comes from, edit the different stages with your own information and send emails to the customers in specific stages of the shipping. The support is amazing and everything works very well. I've tested many tracking apps and this one is the best.

Totem Joyas
Spain
Almost 4 years using the app
July 27, 2019

This software really help me a lot when I need to track the newest information of all my orders, I really love it so much!

HappyTravelStore
China
About 3 years using the app
DevCloud LLC replied July 27, 2019

We are glad you like the app! Anything just let us know, we are here to make package tracking easy for everyone!

April 11, 2018

Nice App.. Just started and earlier app was just a mess.
Lovin it.
Very nice interface. No coding required, just install and integrate with autoresponder. Packages are good too.
https://lastmomentdeals.com

Lastmomentdeals
United Kingdom
Almost 3 years using the app
June 15, 2018

Most and the best app ever been using a year and never regret with this app.
Always update my customers with transit details so that they are update to date with latest information. Love it and hope to see something new in this app.
Although is already doing what it says.
Perfect app

Shopenpick
Hong Kong SAR
Almost 3 years using the app
October 11, 2017

I got frustrated by another app that keeps on showing pop up every time I want to check so I decided to look for another and ended up getting this app

The other app that I used does not really have a pricing, which is a bit difficult to know how much roughly I'm going to spend for using their service while this app has it and there is a calculator (thank you for this) that can be very handy

The install was super easy and the layout is very well design, easy to setup and look very nice

One feature that is great is that this app allows you to setup an order tracking on your store page so customers can go to your store and track their order there, color can be customized to fit with the theme and no branding too

So far so good, hence it is 5 stars.

Jojo Hobby N Stuff
United States
Over 2 years using the app
March 18, 2018

We just recently launched and already one of our customers let me know how they love that they received notifications every step of the way!

Duranoutdoors
United States
Over 2 years using the app
November 21, 2018

I love this app. It automatically sends out notifications to my customers informing them of the location of their package and they can track their package directly from their email. www.footsylicious.com

Footsylicious
United Kingdom
About 2 years using the app
April 5, 2023

Great support team if you need any help. They were very fast and efficient in responding to our question and technical support question.

Ravella
United States
About 2 years using the app