Reviews (136)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ability to enhance customer satisfaction with direct order tracking on their store pages. They value its easy-to-use interface, simple installation, and customizable tracking pages that integrate well with store themes. The app also supports MailChimp integration for effective post-delivery marketing and works with a wide range of couriers, providing reliable tracking updates. Merchants commend the responsive customer support and continuous updates that ensure timely notifications and smooth performance.

February 20, 2020

muy buena app me gusta trabaja muy bien es la mejor de todas las que conosco me funciona excelente facil de usar, rastreo perfecto la verdad verdad, es buenisimo..

WidePro
United States
About 1 month using the app
April 11, 2018

Nice App.. Just started and earlier app was just a mess.
Lovin it.
Very nice interface. No coding required, just install and integrate with autoresponder. Packages are good too.
https://lastmomentdeals.com

Lastmomentdeals
United Kingdom
Almost 3 years using the app
June 15, 2018

Most and the best app ever been using a year and never regret with this app.
Always update my customers with transit details so that they are update to date with latest information. Love it and hope to see something new in this app.
Although is already doing what it says.
Perfect app

Shopenpick
Hong Kong SAR
Almost 3 years using the app
January 20, 2021

One of the must have app in the shop !
Get very accurate tracking data, and the price is very correct !
Very reliable and a Support Team very very reactive ! I highly recommend this app !

Atelier Atypique
France
About 1 month using the app
October 11, 2017

I got frustrated by another app that keeps on showing pop up every time I want to check so I decided to look for another and ended up getting this app

The other app that I used does not really have a pricing, which is a bit difficult to know how much roughly I'm going to spend for using their service while this app has it and there is a calculator (thank you for this) that can be very handy

The install was super easy and the layout is very well design, easy to setup and look very nice

One feature that is great is that this app allows you to setup an order tracking on your store page so customers can go to your store and track their order there, color can be customized to fit with the theme and no branding too

So far so good, hence it is 5 stars.

Jojo Hobby N Stuff
United States
Over 2 years using the app
August 29, 2018

So far it's easy enough to use for my new store, for us the non invasive design is a great plus.

Perroow
Spain
Over 2 years using the app
March 18, 2018

We just recently launched and already one of our customers let me know how they love that they received notifications every step of the way!

Duranoutdoors
United States
Over 2 years using the app
November 21, 2018

I love this app. It automatically sends out notifications to my customers informing them of the location of their package and they can track their package directly from their email. www.footsylicious.com

Footsylicious
United Kingdom
About 2 years using the app
Edited September 18, 2018

I'm Changing the rating because i've been waiting over 10 days for support, but so far i don't received not even an update... more than 10 days without my system working.
I'll happilly undo my rating as soon as my problem is fixed... until then, one star :(

----
Old rating:
This app is amazing!

It's sooo much more easy to organize and control our order's delivery status with it!
Also, i have to congratulate the team working behind this app... your support is incredible!
I couldnt manage my store without your app! It's really easy to use, with a friendly interface!

Thank you very much!!! :)

Fundos Em Tecido
Brazil
About 2 years using the app
December 16, 2016

Shipping Tracker gets 5-Stars. I had been using Aftership -- then about 6 months ago Shopify started sending out "out for delivery" and "delivered" emails.

Documented here: https://ecommerce.shopify.com/c/shopify-discussion/t/how-to-disable-out-for-delivery-and-delivered-notification-emails-348453

I was also using Klaviyo, and the Aftership webhook back to Klaviyo was tight and we were able to send post-delivery personalized emails based on product purchased.

But.

6 months later, and I am using MailChimp now that MC has a super tight API integration with Shopify. And I learned that Shopify was sending "delivered" and "out for delivery" emails up to 5 days after the event. Seriously, Shopify? Shopify could not be trusted to send these emails... and after months of frustration, I asked them to disable these 2 emails.

In the mean time, Shipping Tracker was released -- and it was significantly less expensive than AfterShip -- and the developer kept adding features!!!

ESPECIALLY the app to MailChimp -- so when an order is delivered, you can create a mergefield in MailChimp and Shipping Tracker can tell MailChimp the customer had an order delivered. You then use MC segmentation: "if customer had order delivered and order contained product XYZ, then send email about product XYZ with helpful tips andlinks to video (um, and maybe an upsell ? Use your merchandising judgment for that)

Can't say enough great things about the developer and communication and the reliability of the sms and emails. If you are depending on Shopify to send your all-important out-for-delivery and "delivered" emails, your customers are probably confused why you are sending them late. As in days after delivery. Shipping Tracker will solve this issue for pennies per order.

Mommymakeup
United States
Almost 2 years using the app