Reviews (136)

Overall rating
4.1
Counts per rating level
  • 79% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ability to enhance customer satisfaction with direct order tracking on their store pages. They value its easy-to-use interface, simple installation, and customizable tracking pages that integrate well with store themes. The app also supports MailChimp integration for effective post-delivery marketing and works with a wide range of couriers, providing reliable tracking updates. Merchants commend the responsive customer support and continuous updates that ensure timely notifications and smooth performance.

October 22, 2024

Total disappointment. This app is no longer what it used to be. You pay for a service that only works halfway: 3/4 of my tracking numbers are not even traceable. Every time, the same message: 'Shipping tracker was not able to determine your shipping carrier for this tracking code, please check contact support.' And the support? It's incredibly slow, and their responses don’t offer any real solutions. No updates to fix the problem or to add major carriers. I no longer recommend this app; it has become unusable.

Viking Shop
France
Almost 6 years using the app
July 12, 2024

Horrible customer service and billing. They advertise a price for billing and then charge you a lot more. Do not get this app.

Curlfession
United States
About 1 month using the app
DevCloud LLC replied July 14, 2024

We are really sorry about your experience with our app. We have different billing plans according to the amount of fulfillments tracked. No extra charges are applied, please contact us at sales@devcloudsoftware.com and we are open to refund any extra charge.

April 5, 2023

Great support team if you need any help. They were very fast and efficient in responding to our question and technical support question.

Ravella
United States
About 4 years using the app
February 4, 2019

Amazing app, above all if you are a dropshipper. With this app you can hide where the package comes from, edit the different stages with your own information and send emails to the customers in specific stages of the shipping. The support is amazing and everything works very well. I've tested many tracking apps and this one is the best.

Totem Joyas
Spain
Almost 4 years using the app
July 27, 2019

This software really help me a lot when I need to track the newest information of all my orders, I really love it so much!

HappyTravelStore
China
About 3 years using the app
DevCloud LLC replied July 27, 2019

We are glad you like the app! Anything just let us know, we are here to make package tracking easy for everyone!

June 15, 2018

Most and the best app ever been using a year and never regret with this app.
Always update my customers with transit details so that they are update to date with latest information. Love it and hope to see something new in this app.
Although is already doing what it says.
Perfect app

Shopenpick
Hong Kong SAR
Almost 3 years using the app
November 21, 2018

I love this app. It automatically sends out notifications to my customers informing them of the location of their package and they can track their package directly from their email. www.footsylicious.com

Footsylicious
United Kingdom
About 2 years using the app
May 10, 2019

Such a great app and most of the best features are free! I highly recommend. It's a little harder to use than the other apps but the fact that its free outweighs everything else. Once you get the hang of it its really easy to use

Fucsun
United States
Over 1 year using the app
July 20, 2018

This is a great tracking solution. We wanted a tracking solution that can cater to a variety of couriers as well as allow us to provide updates to our customers. This can exactly do that and more. They also provide an economical pricing plan for startup stores.

Baby Swagsies
Australia
Over 1 year using the app
April 14, 2019

Amazing! This is exactly what I was searching for. No payments or what needed. The shipping tool is integrated to my website

WATCH ME. SUNGLASSES
Netherlands
Over 1 year using the app