ShippingEasy , 600 reviews

Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with various platforms and automation features that streamline the shipping process. They benefit from discounted shipping rates, inventory management, and customer marketing. The app is user-friendly with responsive customer service. Regular updates, customizable reports, and a free trial are additional perks.

Edited June 28, 2023

I understand the need to raise prices every once in a while. However, if you will penalize folks for using their carrier accounts (and, therefore, their own negotiated rates), make sure that you build in some contingencies for cases where folks can NOT use your rates BY LAW. We ship alcohol and MUST ship using our shipping account. Charging us more for the "privilege" is bad business and worse optics.

I will be looking for an alternative and suggest friends in the industry do the same.

De Wine Spot | Small-batch Wines, Curated Whiskey and Sake Collection
United States
Almost 9 years using the app
May 10, 2018

We've recently switched from a much more expensive system to shipping easy and are super please so far with how things are working. The customer service team is always available and super helpful, especially Matthew and Isabel- thank you! Being able to integrate multiple stores is helping to keep our business running smoothly

United States
5 months using the app
April 16, 2013

ShippingEasy works wonders for me! I save time and money on postage. I don't have to copy and paste addresses or have 10 tabs open on my browser at once. I ship internationally with ease. Best service hands down!

United States
5 months using the app
Edited December 17, 2019

We decided to change from a 3rd party fulfillment center to doing it ourselves but we weren't sure how to handle shipping and manage our inventory. ShippingEasy does this for us, along with customer marketing. We should be able to remove the other app that we use just for customer marketing. ShippingEasy's customer support is amazing too! I have been able to chat for a few minor questions and then had a great onboarding call to get everything set up. I highly recommend ShippingEasy.

Update 12/17 - we have been using ShippingEasy for about 4 months now and the company is still amazing! The app is easy to use, shipping is extremely easy with great rates, and customer service is top notch. The representatives answer my questions and provide instructions so I'm able to obtain the information I need on my own. Melody was very helpful this morning when I chatted with her.

Pur Carbon
United States
4 months using the app
May 29, 2020

the support staff is the differentiating factor with Shipping Easy. Shipping Easy's support is phenomenal. They respond quickly and with helpful answers, and support issues are resolved very fast. It's a huge difference between them and other competitors.

Pristine Sprays
United States
4 months using the app
September 18, 2019

Melody provided AMAZING chat support. I've never experienced anything like it! I was so impressed I had to post my feedback. WOW!

United States
4 months using the app
May 16, 2017

My rep was Taylor. Was very helpful!!! Thank you so very much!!!

Rachels Tea
United States
4 months using the app
November 25, 2019

I've used a lot of shipping apps, and this is one of the best. There is a clear and concerted effort to try to improve and help customers with easily accessible customer service. It's not perfect, no shipping app is, but they are clearly trying to become perfect and that's huge.

United States
4 months using the app
October 12, 2018

I had an issue syncing/authorizing a store, I called the store and did what they said, but it did not work. I then called ShippingEasy, and the woman I spoke with was SUPER helpful. She stayed on the phone with me until the issue was resolved (and it was resolved). I wish I had contacted ShippingEasy first, I could not be more pleased with the customer service :)

Allyanna Gifts
United States
4 months using the app
Edited May 29, 2020

Great support. They know enough on the basic end to be helpful, and escalate when appropriate.
Relatively easy interface.

MAJOR: Hasn't been updated to support Shopify's new Edit Order function, (and the new fufilllment API's)

This needs to be fixed - it's been 9 months since these tools for Fulfillment apps were released by Shopify, and ShippingEasy isn't supporting them yet.

Overall the app is good. But this emerging issue is kind of a deal breaker.

We have a major issue where we cannot use the Shopify standard Edit Order feature because Shipping Easy doesn't pick up up on the changes that it makes the to order. Our shippers and pickers get confused and the order processors instructions aren't passed along.

Southern Exposure Seed Exchange - Wholesale
United States
Over 7 years using the app