ShippingEasy , 601 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to manage orders from multiple channels like Shopify, Amazon, eBay, and Etsy. They value its automation features, including automatic label creation and order fulfillment, which save time and costs. The app's variety of shipping options and automatic tracking updates enhance the customer experience. Additional features like inventory management and customer marketing are also praised. Merchants commend the customer service for quick and proactive support. However, some merchants have reported issues with syncing and accurate postage calculation for multiple stores.
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One word: lifesavers! (maybe that was two).
Before these guys I tried Stamps.com, going to the post office (and getting different postage every damn time), drop shipping, yadda, yadda yadda. All of it was a headache.
Then I bough a Zebra Lp 2844, and told myself that I need to find something better, because my orders that were being printed onto Avery stickers then walked down to the post office where they would take FOREVER (and charge me extra) had to stop.
Steve and Tessa from ShippingEasy straight up made the name of the company come true. Not only does my store get synched with their system (automatically sending a confirmation to the customer via email and a shipping tracking number) they also have very easy access to the data and postage. Everything can be done from home, and these guys have been nothing except extremely helpful.
International shipping is next for me, and from what Tessa told me/showed me, that should be a breeze as well.
My time shipping has gone from a straight 45 minutes for just 10 orders, to less than 5 minutes for 20 orders.
HIGHLY RECOMMENDED (Try em' out atleast, free 7 day trial)
I've used this app for years, mostly without trouble, but since I'm on the lowest plan they refuse to provide support even when it's about a bug in their app. No support for bugs means you're dead in the water, and who has time for that. OneBalance Fix for other users: If you need to use funds already in your OneBalance account, you can print your labels directly from Stamps.com. Their interface is clunky but it'll do in an emergency. Your Stamps.com login info is under "One Balance and Carriers", then "Manage Passwords".
Shipping Easy is great. Very easy to use and super convenient for order processing. There is a learning curve, but the customer service is fantastic and quickly repsonsive! Especially James (whom we've spoken to many times!) :)
ShippingEasy has been life-changing in improving the efficiency of speed of our packing and shipping process. I love being able to customize the labels with item names and the countless ways to sort, filter, and categorize. I also am so impressed with the reporting features as well as the inventory management and email marketing. 5 stars all the way.
ShippingEasy has been a breeze to integrate and use.
We have found it 100% better and more reliable than other shipping services we have used.
We have had no issues with connectivity to Shopify, our orders are fulfilled with a tracking number consistently.
Our shipping department also finds it easy and straight forward to use.
Support is also fantastic!
I would highly recommend using ship easy and your shipping solution.
I tolerated this app for nearly 5 years...getting worse with each update. The final straw was when I paid for $25.00 of postage, but instead was charged $1000.00. While I was dialing customer support, I was charged an additional $1000.00. After getting bounced all over with customer support repeatedly telling me they can't do anything, I was instructed to close my account to force a refund. I was told I would receive the refund in 1-3 weeks. After canceling my account I receive an email confirming the cancellation, but advising that I would be refunded any unused balance within 6-8 weeks. I called customer support again to clarify. After another 40 minutes I was assured that I should ignore the email because my claim was "expedited" and I would in fact receive a refund in 1-3 weeks. After nearly 5 weeks with no word, I called and asked for an update. The response... "Well if you had read the agreement, you would know that it takes 6-8 weeks for a refund to be processed. There is nothing in the notes about an expedited refund. I don't even know what that means because its out of our control." I asked to speak to a manager and was told, "Why...they aren't going to tell you anything different. There is nothing we can do for you and we don't even have your money. You will just have to wait 6-8 weeks for the postal service to figure it out." I then asked if they were implying that it would be an additional 6-8 weeks, to which they replied "yes". I advised that I would just take it up with my bank, to which they replied, "Yeah, that's a good idea" So here I am, a small company who had nearly $2000.00 stolen by Shipping Easy/Stamps.com, and the only thing they can come up with is to tell me to go away and they will give me my money back when they get around to it. I found another app outside of the Stamps.com family. Once I saw the difference, I was actually embarrassed that it took me getting ripped off to find a better performing app
We LOVE this software. Realistically, it has saved us at least 50% total labor hours in processing our orders on Amazon, Shopify, Etsy, Ebay and other e-commerce platforms. In addition, there is one gentleman who works for ShippingEasy that is about the most exceptional customer advocate we could possibly imagine. If we have had any issues, they get resolved almost immediately. We highly recommend this Shipping Software. (Note: we switched from ShipRush, which we had used for well over 5 years. ShippingEasy is a game changer over our previous shipping software.)
Running your own business after a corporate career where you expect others to do all the work is not happing. When orders come to us via the web and Shopify you need to process them quickly with little hassle. Shipping Easy is the answer. No more copy and pasting into Stamps.com domestically and even worse with international (copying and pasting first, last, street, etc.) or fumbling around with Paypal and shipping there. I love orders but actually hated being handcuffed with the process. ShippingEasy has changed my business life lets me batch and set packaging, push a button and print all packaging slips and labels at once. And their customer service is very helpful too. It's worth every penny to order ShippingEasy today I did and love it. W Everett, president, Boulder Hockey Shield CO.
ShippingEasy is great but definitely does not have anything. A few things I don't understand - why can you not just download a shipping label and not print it? Frustrating when I am trying to send to a customer. Similarly, you cannot download a PDF of the orders you are trying to print before printing. Their customer service is very accessible, but I agree they do tend to place blame on external factors. They are always very nice and problem is solved quickly, but I do feel like we have to call a lot. Overall, more features than our previous shipper (GoShippo) and for now it is working for us.
Great service. Very good user interface. Works as promised, with powerful USPS and UPS integration.