Reviews (602)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automation features that streamline fulfillment processes, saving time and reducing manual tasks. They appreciate the cost savings on shipping and faster processing that enhances customer satisfaction. The app supports automated label creation, order syncing with Shopify, and integrates with multiple marketplaces like eBay, Amazon, and Walmart. Its inventory management tools are also noted for their ease of use. The app's performance is consistently praised for its reliability and speed in handling shipping tasks, with updates that show a commitment to improvement based on merchant feedback. The user-friendly interface is highlighted for simplifying setup and integration. Customer service is a standout, with merchants experiencing proactive, knowledgeable, and friendly support through phone, chat, and email. Merchants recognize the app as an effective and efficient solution for optimizing shipping operations.

December 4, 2017

These guys are AWESOME! Clyde was a world of help to my 1300 pending orders. Amazing customer service, unlike any other. Highly Recommend!

Glassbluntstore
United States
3 months using the app
May 29, 2015

Really like this app! Since we sell in various venues it is great to see all shipping history at a glance as well as delivery information. Thanks for a great app!

Education And More
United States
3 months using the app
November 21, 2019

Can always rely on customer support - Matthew F was able to get my issue taken care of quickly, so I could get back to work! Thanks!

JuJu's Kids Boutique
United States
3 months using the app
October 3, 2018

ShippingEasy is a great app! And, if you need anything, you can count on their superior customer service. I have contacted them by phone and chat. I would recommend them to anyone who wants to automate their fulfillment.

GRIPSTIC
United States
3 months using the app
June 12, 2013

One word: lifesavers! (maybe that was two).

Before these guys I tried Stamps.com, going to the post office (and getting different postage every damn time), drop shipping, yadda, yadda yadda. All of it was a headache.

Then I bough a Zebra Lp 2844, and told myself that I need to find something better, because my orders that were being printed onto Avery stickers then walked down to the post office where they would take FOREVER (and charge me extra) had to stop.

Steve and Tessa from ShippingEasy straight up made the name of the company come true. Not only does my store get synched with their system (automatically sending a confirmation to the customer via email and a shipping tracking number) they also have very easy access to the data and postage. Everything can be done from home, and these guys have been nothing except extremely helpful.

International shipping is next for me, and from what Tessa told me/showed me, that should be a breeze as well.

My time shipping has gone from a straight 45 minutes for just 10 orders, to less than 5 minutes for 20 orders.

HIGHLY RECOMMENDED (Try em' out atleast, free 7 day trial)

castlebrookltd.com
United States
3 months using the app
April 19, 2021

I've used this app for years, mostly without trouble, but since I'm on the lowest plan they refuse to provide support even when it's about a bug in their app. No support for bugs means you're dead in the water, and who has time for that. OneBalance Fix for other users: If you need to use funds already in your OneBalance account, you can print your labels directly from Stamps.com. Their interface is clunky but it'll do in an emergency. Your Stamps.com login info is under "One Balance and Carriers", then "Manage Passwords".

Chaos in Color
United States
About 7 years using the app
August 19, 2016

Shipping Easy is great. Very easy to use and super convenient for order processing. There is a learning curve, but the customer service is fantastic and quickly repsonsive! Especially James (whom we've spoken to many times!) :)

Fortmagic
United States
3 months using the app
Edited June 6, 2019

ShippingEasy has been life-changing in improving the efficiency of speed of our packing and shipping process. I love being able to customize the labels with item names and the countless ways to sort, filter, and categorize. I also am so impressed with the reporting features as well as the inventory management and email marketing. 5 stars all the way.

Pork King Good
United States
3 months using the app
February 8, 2016

ShippingEasy has been a breeze to integrate and use.
We have found it 100% better and more reliable than other shipping services we have used.
We have had no issues with connectivity to Shopify, our orders are fulfilled with a tracking number consistently.
Our shipping department also finds it easy and straight forward to use.
Support is also fantastic!

I would highly recommend using ship easy and your shipping solution.

All American Apparel
United States
3 months using the app
November 26, 2021

I tolerated this app for nearly 5 years...getting worse with each update. The final straw was when I paid for $25.00 of postage, but instead was charged $1000.00. While I was dialing customer support, I was charged an additional $1000.00. After getting bounced all over with customer support repeatedly telling me they can't do anything, I was instructed to close my account to force a refund. I was told I would receive the refund in 1-3 weeks. After canceling my account I receive an email confirming the cancellation, but advising that I would be refunded any unused balance within 6-8 weeks. I called customer support again to clarify. After another 40 minutes I was assured that I should ignore the email because my claim was "expedited" and I would in fact receive a refund in 1-3 weeks. After nearly 5 weeks with no word, I called and asked for an update. The response... "Well if you had read the agreement, you would know that it takes 6-8 weeks for a refund to be processed. There is nothing in the notes about an expedited refund. I don't even know what that means because its out of our control." I asked to speak to a manager and was told, "Why...they aren't going to tell you anything different. There is nothing we can do for you and we don't even have your money. You will just have to wait 6-8 weeks for the postal service to figure it out." I then asked if they were implying that it would be an additional 6-8 weeks, to which they replied "yes". I advised that I would just take it up with my bank, to which they replied, "Yeah, that's a good idea" So here I am, a small company who had nearly $2000.00 stolen by Shipping Easy/Stamps.com, and the only thing they can come up with is to tell me to go away and they will give me my money back when they get around to it. I found another app outside of the Stamps.com family. Once I saw the difference, I was actually embarrassed that it took me getting ripped off to find a better performing app

stā BODY
United States
About 5 years using the app