Overall rating
4.1
Counts per rating level
  • 64% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 24, 2021

La app funziona complessivamente abbastanza bene ma con Shopify non si riescono a mostrare i punti ritiro nel live checkout. Per avere tale funzionalità avevo sottoscritto un piano Fast Growing di Shippypro ed effettuato un pagamento annuale a Shopify, come indicato nelle loro guide, spendendo soldi inutilmente. Il supporto tecnico è praticamente inesistente, non risponde né in chat né per email. Numero di telefono nemmeno a parlarne...

FARMACIA TARQUINI
Italy
About 2 years using the app
May 23, 2022

The app itself is okay, but the team is very bad!!
We have been over 6 hours in the live chat, as the plan was not working suddenly, without getting any answers. Hundreds of packages are waiting for fullfilment because of their service -.-

WunderRein
Austria
Almost 2 years using the app
March 16, 2023

I cancelled the app after my DHL stopped integrating and their support was so terrible. They make it impossible to cancel the account and they continued to charge my card and then refused to refund me. AVOID.

The Wild Horse Club
United Kingdom
Over 1 year using the app
ITALIAN VALLEY SRL replied March 29, 2023

Hi,

As a first thing, we'd like to apologize for the experience you had with the Platform.

We would like to remind you that we provided personalized assistance and that together we found a solution to meet your needs.

Since the issue was resolved, we would also kindly ask you to delete this review.

Thank you,
ShippyPro Support Team

October 3, 2019

We use UPS and after having no handover from their tech team I'm really impressed with ShippyPro. I'll be hesitant to use it for other couriers going by the reviews from other users on here but for UPS it's great.

Aquela Global Online Shop | Aquela 8.0 - The Best Hydrogen Water
United Kingdom
About 1 month using the app
June 12, 2019

Esta aplicación nos facilita enormemente el trabajo de impresión de las etiquetas de los pedidos y el posterior seguimiento de los envíos. Además dispone de equipo de soporte muy rápido para la resolución de las dudas.

Paleobull
Spain
About 1 month using the app
December 27, 2020

This app just doesn't work.
The support must be sleeping, they never answer. The support must be sleeping, they never answer.

Le Stylistic
France
11 months using the app
Edited March 18, 2021

Muito bom! Uso para expedir as encomendas pela DPD Portugal e o processo é simples e intuitivo. Gostaria apenas que pudéssemos alterar as definições para não aparecerem as imagens dos produtos porque no meu caso criam listas mais complicadas. update:Muito obrigado! Já está óptimo sem as imagens :)

Papeloja
Portugal
29 days using the app
ITALIAN VALLEY SRL replied March 18, 2021

Olá, agradecemos o excelente feedback!
Pode alterar as definições das imagens através: Meu perfil > Preferências > Mostrar detalhes do item na página a Enviar e/ou Enviadas.

August 17, 2020

Lots of bugs in the app, "support" totally unwilling to help anyone that doesn't pay for an annual plan. Check out Shipster or Sendcloud for a much better solution with proper support.

Tayroc
United Kingdom
10 months using the app
March 27, 2021

Very very good app...perfectly integrated with Shopify, so fast so good, The only thing they need to get better is their support, that basically seems not exist, i tried to contact them so many times to implement other courieers but nobody replied and in the end i realized that they get paied for this service, thing that i really dont understand, since now im using those curieer outside their app

Alla Violetta Boutique
Italy
Over 1 year using the app
June 15, 2020

This app saved a lot of time in handling the orders efficiently.
Our shipping's processes have been improved significantly.
Strongly recommended.

Silverskin.it
Italy
27 days using the app