I'm using this app since last two years, the best shipping solution for ecommerce business. keep it up shiprocket.
The Tribal Swag
Dont trust Shiprocket. If we can give less than 1 star I would give that. I lost many parcels and they dont reply where those parcels are Its been many days I am following up with parcels not returned back to origin and those products are Vintage products. Its very important we get those parcels on time. But its been 20 days they didnt update status of parcels and they do not bother to reply back with any updates even after everyday follow up. Shipping rate are high
Worst customer services Same reply all the time They dont understand the urgency Pathetic
Hi, Thank you for the valuable time during the conversation over the call. Your feedback is important to us and we'll surely notify our team regarding it. We wish to provide a better service in the future. Please feel free to write us at firstname.lastname@example.org or call us at 9266623006.- Team Shiprocket
Worst services. Do not trust them. They are cheaters and fraud. Their customer service is even worst. Their managers will never come on call. they never call back. The never deliver the parcels, instaed they RTO them thus making sellers pay the freight charges and RTO charges.
Hi, This is not the kind of experience we would want our customers to have and we'll surely take this on priority. Furthermore, keep maintaining your faith in us. We will share an update soon with you regarding the issue. - Team Shiprocket
Abkasa Designer Apparels Pvt. Ltd.
I so wish I could share the long screenshot of my package history to educate everyone how pathetic is the service of shiprocket.
I have been using shiprocket for my dispatches for 2 years now and have been facing small ignorable issues but then, there was one parcel that was dispatched and even after 20 days, the parcel could not be delivered. The shiprocket team is highly incapable of doing anything regarding your parcel. Either you work hard and call the courier company directly and plead them to deliver or else wish yourself all the best. After making 10 calls in 15 days to the shiprocket customer care, the customer care executive finally agreed to make me talk to Mr. Munir, the so called senior. I thought of him to be a responsible guy as he assured me the delivery in next 24-48 hours but now it has been 5 days to his commitment and yet nothing has happened. In the end, it is my customer who is going to blame me and the brand. I suggest all the companies working with or thinking to start with shiprocket to NOT WORK WITH THEM. These guys are good for nothing. I am now switching to a different courier provider and it is a lesson I have learnt. It is not a fake remark, to prove this I am sharing the package details, AWB no. of Fedex 281971954593. I shipped this parcel through shiprocket and it has been 25 days since the dispatch and no concrete response has been received from shiprocket.
Hi, We understand this must have been extremely inconvenient for you. Accept our sincere apologies for the same as this is not something we are known for. Our team has been notified of the same and you shall be contacted in this regard, soon. - Team Shiprocket
Excellent Service. Reasonably priced and excellent support by my Key Account Manager Ashish Srivastava to ensure smooth running of the account. By far the best courier aggregator in India.
Best rates and service, support staff is very good and supportive. They also have a lot of tie-ups with lots of delivery partners to select from and has the most deliverable pincode
Soul & Peace
The service and support staff are good and supportive. They also have a lot of tie-ups with lots of delivery partners to select from.
Tera13 By Ramneek Singh 1313
Hopeless App Hopeless Service, Never Use Them as shipping partner, they never respond, never call back, will not return your money of your wallet.
Hi, this is not the kind of experience we would want our customers to have and we'll surely take this on priority. Furthermore, keep maintaining your faith in us. We will share an update soon with you regarding the issue. - Team Shiprocket
WORST app with most inconsiderate customer support. They don't care about getting order delivered. Their system flaws initiates RTO by themselves. They also don't take any action on it because they make more money out of undelivered shipments.
Hi, this is not the service we are known for. We would like to inform you that the shipment AWB: 1904023759653 has been RTO due to the buyer's wrong address. Further, shipment will be delivered to you within 7-10 working days. - Team Shiprocket
FRAUDULENT APP DO NOT INTEGRATE THEY ARE BIG TIME SCAMMERS LOOTING SELLERS AND BUYERS MONEY INSTEAD INTEGRATE WITH DELHIVERY SHADOWFAX DTDC DHL BUT NOT WITH THEM
Hi, We would like to inform you that shipment AWB: SF128802855KR has been marked as lost and the amount will be refunded into the bank account within 4-5 working days. - Team Shiprocket