I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.
Hi, We want to sincerely apologize for your recent negative experience. Please help us with the AWB number and concern in detail via email@example.com and we will get back to you at the earliest. - Team Shiprocket.
Worst service, Tickets are not answered in 3 months and money is lost in the name of weight discrepency
Hi, we wouldn't want such an experience for you! We apologize for the inconvenience caused here. Please help us with your registered contact details and concern in detail at firstname.lastname@example.org and we will get back to you promptly. -Team Shiprocket
Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.
Hi, we value the importance of your concern. Please be assured our team is actively working on your concern and have shared an update on your regd. mail with ticket number:-2397819. Please check. - Team Shiprocket
Online Store of Sheelaa M Bajaj
Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper
We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number at email@example.com and we will get back to you on priority. - Team Shiprocket
Great app, completely necessary for indian ecommerce.!!!! Great help from team and staff Amazinggggg
The Coconut People
Gurjot Bhela- Account Manager- Whenever we need support we contact our Account Manager Mr. Bhela and he is always there to help. Thanks for providing such a good customer service experience.
useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.
This is not the service we are known for. Kindly give us a chance to look into it. Please help us with the AWB number at firstname.lastname@example.org and we will get back to you at the earliest. - Team Shiprocket.
Best Logistics solution for e-commerce with best support manager who clears your any bug or issues if facing. Hassle free and best rates !!
The app is very useless. It will create a duplicate account automatically. And if we reached them to delete that account they'll no respond to us. Also, the shipment was picked up from our end but the panel will show a pick-up error. We have to create multiple tickets for basic support which is useless. The support team is also the worst. Don't recommend this app. Please don't waste your time on this.
Hi, we are sorry if you feel this way. Kindly give us a chance to look into this matter. Please help us with the AWB number at email@example.com and we will get back to you on priority. - Team Shiprocket
Read At Least Once before think to use Shiprocket for ecommerce shipping. I am writing this review after all my options are closed. There are 20 more shipments we had shipped through this service but all those shipments are missing . We are following up with a support and escalation team but only and only we are getting one answer that waits for 48 hour from the starting even if they do not have bothered to provide an update about it. We are getting keep on call from customers who purchased products from our website but because of this chaos service we cant even provide them the exact update and we cant even simply tell lies to our customer like this Shiprocket service. Second must worst thing is fake delivery attempts courier boys are kept on update falls NDR report daily basis which is a huge headache for sellers. Customers simply inform us that they were not called for the delivery of the product. Last but not the least,they frequently raise weight dispute issues on a regular basis.
We regret the inconvenience caused. We understand you are disheartened by the service. Please help us with the AWB number and concern in detail at firstname.lastname@example.org and we will get back to you promptly. - Team Shiprocket