Shiprocket: eCommerce Shipping , 652 reviews

No positive response/support from the company even after 48 hours .
I have lost my package worth Rs.5000/- & customer as well

If you want to Loose your Customer + by paying your money to Shiprocket + Loose your Packet + boil your Blood + By default 1 Day Advance Estimated Delivery date + Spoil Festival season sale , Try ShipRocket one & only Destination .

Great sync between Shopify and Shiprocket in India. Reduces shipping formalities, and makes the process extremely efficient. Top notch service by Mr. Rajesh Rana(Key Account Manager) Thanks for this

Its Been pathetic since I started working with Shiprocket. They never responds to any email nor they address any query. Once they onboard they just dont care...
Be careful - They can suspend account anytime and then your business can be on toss for which they dont care.
Highly unprofessional with work...

Shiprocket is good in their services and rectifies the issue in some days but it needs some more improvements in their system

HAPPY WITH GURJOT SERVICE EXCELLET WORK ALWAYS GETS THE SOLUTIONS OF QUERRY AND WORK IS NICE DONE THANKYOU

This app is going from bad to worse and from worse to worst. Very very poor customer service. The chat support is of no use. They just raise tickets and keep sending automated emails that they are looking into the issue. But no one responds and finally you get to know that the ticket is marked as resolved. How??? Most irritating thing is the international shipping which was earlier available through aramex is no longer available..every international shipping gives error that the area is not service-able. I had to cancel all my international orders i couldnt get any shipments arranged. I lost lot of money as i had to refund all my paid orders and my customers lost faith in me. My international business is shutdown now all thanks to shiprocket. And if you ask them they give absolutely no reply. We are paying extra just to enable international shipping and we get this. Pls stay away from this app.

Started using this app after multiple calls from their sales team who promised that their services have improved.
But nothing has changed they are going to overcharge and bring your effective costs so high that it is always better to work with the courier companies directly.
Charged 3kgs for a 90 grams parcel.

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Update:
So received another statement of bill.
These f*** have charged us 150 to 300 INR for parcels that weigh hardly 200 grams. We sell those products @ MRPs of 299 and 349 and 300 INR is their shipping charge and this is not the case for 1 or 2 parcels almost every other parcel is overcharged.
Our shipping costs earlier were around 65 INR per order for air shipping and with these fuckers it has shot to 80 INR that too for surface shipping.

Never opt for them they are total frauds will ruin your business.
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Pathetic app and support. Rates given by them are extremely high and they brag of low rates. Go with a direct tie-up with main couriers.
Every bill has a large number of weight discrepancies and none of the discrepancies are resolved ever.

Update:
Have already sent you people a mail, but have not received any response so far.

Pathetic customer service, The RTO rates are skyrocket high and the support team does not respond to the escalations. Frequent bugs and inconsistencies plague the app.

ANOTHER UPDATE: These guys have no idea of customer support! absolutely ridiculous, my team has spent days and weeks to get answers to simple question. ZERO SUPPORT!! stay away from this ridiculous piece of crap team
UPDATE: Updating my review as I was finally reached out by the shiprocket team to fix the issues. Ideally any customer should not have to jump this many hoops and post a review to get response. Hopefully these guys ramp up the support part and match it with product improvements. They are solving a big problem in the ecommerce space for SMB's and i want them to succeed. - good luck
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I really wanted to like these guys and their product. I think they have a decent product but the support team's response and onboarding is just horrible. I have sent tons of emails to support with no response for weeks. I got one call to upgrade to advanced plan to ask for more money and that was it?? cmon guys you have potential and need to sort your support team response. Right now they have blocked my account due to some "suspicious" activity!! whatever that means after I have loaded 10,000 in their wallet. way to lock a frustrated customer. lets see if anyone has courtesy to respond to this feedback and fix your mistakes. I will be willing to update this review.

I have been working with ship rockets since a year. My account manager is Kajal Sethi and I am getting great support from him. Totally recommended