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Must have application for those doing ecom. Rajesh is doing incredible job for providing quality support.. I hope they can continue doing good work.
Dear Customer,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Team Shiprocket
Trusting shiprocket for my shipments is so difficult now. If any fraud or tampering happens they don't take the responsibility. There clauses are such that we customers have to bear the monetary loss. Also our time and effort gets wasted. I have come across 4 cases of shipment tampering by the shiprocket team with no action on any.
1. AWB - 141123212985140 (RTO which contains a product which is not sent by us) 2. AWB - 141123214046344 (RTO which contains a product which is not sent by us)
3. AWB - 141123215978462 (Customer received product which is not sent by us)
4. The shipment was sent with 2 products in it but the customer received only one.
To do any investigation they need :
1) Pre-shipped images or footage with inner content (Which was product dispatched) and outer packaging of the shipment.
2) Post shipped images and opening footage with inner content (Which was received by seller/buyer) and outer packaging.
3)- It should be mentioned negative remarks on pod, otherwise claim will not be accept. How can they expect us to create videos of every parcel we send and every parcel our customer receives?? Shiprocket needs a mechanism to handle TAMPERING cases that there end.
Hi, We hear and understand your concern! Please accept our apologies for the unintended delay and hassle caused. We hope your concern has been resolved now. -Team Shiprocket
Shiprocket makes shipping very easy and affordable. It is the best platform where sellers can reach their customers all over India.
akshay beniwal-my account manager is superbly helpful.thanx guys for making my journey easy.
thanx
Great app. Easy to install and work seamlessly. Saves me time and avoids errors that use to happen due to manual intervention.
We are delighted with the exceptional tech support provided by Mr. Rohit at Shiprocket. His expertise and assistance have instilled complete confidence in our decision to partner with Shiprocket for our shipping needs.
Regards,
Team Revoral
They may provide some good courier rates, but it is the most unprofessional non-responsive company I have come across. Frequent NDR without trying, RTO without informing, Pickups delayed, deliveries delayed. Escalation doesn't work. Tickets are not responded to and closed after the issue is resolved by itself. Calling the customer care and speaking with a senior is pointless as the escalation never happens or never works. Order sync doesn't work properly. Order cancellation doesn't work via the Shiprocket dashboard. Orders cancelled sometimes still shows up in the dashboard. Money added to wallet shows as unusable.
Hi, It was never our intention to cause any disruption to our customers. We have initiated freight refund for AWB No.14326421245122 along with Forward Refund 198.20 and RTO Refund 168.50. - Team Shiprocket
My account manager is Sarika. And she is providing very good support with shiprocket.
Very smooth process to ship your orders. Recommended.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.
This is not the service we are known for. We want to sincerely apologize for your negative experience. Please help us with the AWB number at escalation@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
nice service
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