Shiprocket: eCommerce Shipping , 651 reviews
App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.
We wonder what went wrong. Please share with us your concern in detail along with your contact number at email@example.com so that we can understand and assist you further.
I am using this app and having the worst experience. The response from customer support team and handling issues is the worst, they don't care on any issues always the answer is we will look into it and it never get resolved and they will also close the issue.
please go for other options that is 100% best than using this service.
Very disappointing service...Worst customer service...No proper and timely resolution on tickets...Delay in COD remittance..
Shipments got processed for RTO without any reason they are taking 2-3 weeks to rectify such issues. The customer care is not responsive. .Customer care agents won't be available most time.If connected also, they will simply put on hold and end the call without giving proper response.
shitty aggregator! too many fake weight discrepances. install this if you love losing your money! lost a lot of money on this app
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at firstname.lastname@example.org and we will get back to you promptly.
support services of shiprocket are very bad and do not provide any help of any sort. I have used there services for a while and everytime I call to clear my problem they disconnect calls. Weight disputes are endless with shiprocket and ask for many photos before saying no resolution can be done.
We value the importance of your concern and apologize for the hassle. Please share the respective AWB number you are referring to at email@example.com so that we can help you by giving the best possible resolution. Team Shiprocket
Simple user interface. Great for startups and a very dedicated support team for technical and other support. Very timely assistance from our R.M. Anuj Tripathi of Shiprocket.
Thanks for taking the time to share your prestige opinion with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We will ensure you enjoy the same quality of service as you have.
I am giving 4 stars after they fixed my issues. Now they are doing good still need to improve NDR issues which they need take action immediately.
SHIPROCKET IS THE MOST PATHETIC APP. THEY MESSED UP DELIVERY FOR OUR FIRST ORDER AND DONT HAVE CLUE ABOUT ANYTHING. CUSTOMER SUPPORT IS THE MOST USELESS. IF YOU WANT TO SAVE YOUR BUSINESS AND AVOID BAD CUSTOMER EXPERIENCE PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS APP....
Hi, That is not something we wanted you to go through! We intend the best for our customers and would like to look into this on priority. Please help us with your registered contact details and concern in detail at firstname.lastname@example.org and we will get back to you promptly. -Team Shiprocket
Read At Least Once before think to use Shiprocket for ecommerce shipping. I am writing this review after all my options are closed. There are 20 more shipments we had shipped through this service but all those shipments are missing . We are following up with a support and escalation team but only and only we are getting one answer that waits for 48 hour from the starting even if they do not have bothered to provide an update about it. We are getting keep on call from customers who purchased products from our website but because of this chaos service we cant even provide them the exact update and we cant even simply tell lies to our customer like this Shiprocket service. Second must worst thing is fake delivery attempts courier boys are kept on update falls NDR report daily basis which is a huge headache for sellers. Customers simply inform us that they were not called for the delivery of the product. Last but not the least,they frequently raise weight dispute issues on a regular basis.
We regret the inconvenience caused. We understand you are disheartened by the service. Please help us with the AWB number and concern in detail at email@example.com and we will get back to you promptly. - Team Shiprocket
I have used this app since April 2019. The best option in E-commerce for beginners. Excellent service.
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.