Reviews (732)
Refine
-
By rating
I am using shiprocket from 3 month I find no issues till date. Everything is smooth. It saves lot's of time. I will recommend this app.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
We have been a customer with Shiprocket since 3 months, i had some issues at starting but the service provided by my key manager Gurjot Bhela is really commendable. he has helped us with all our queries seamlessly. he has always helped us in every issue that we face.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time.
Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager.
Don't get lured. Go for a aggrigator that cares and bothers to respond.
Hey! I understand this must have been extremely inconvenient for you. I hope your concern has been addressed over the call. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.
Hi, We want to sincerely apologize for your recent negative experience. Please help us with the AWB number and concern in detail via escalation@shiprocket.com and we will get back to you at the earliest. - Team Shiprocket.
We highly recommend Shiprocket. It has simplified our shipping. Some of the things that we really love about their app is (a) Dashboard (b) Order Tracking (c) NDR automation. Their team is very helpful and prompt with solving our issues.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
Thanks to aarav who was great and helped me synch my orders, my issues were resolved in a very short period of time and with great help on his end. Thankyou shiprocket
Dear Shaan,
Thank you for accepting my call earlier and for your patience as we work towards resolving my issue.
Thank you.
We use Shiprocket for our D2C brand, and are very happy with them. We also use Shiprocket Engage, which is very useful in RTO reduction. Very amazing customer service - we had an integration issue and Palak, our customer rep, solved it very quickly.
Highly recommended!
Problem solved on TIME.
Good customer support by Nirvikar Singh. Much Appreciated.
Good work. Thank you
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
rohit - good support team