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Hi, we Zizira as a partner are very much impressed with the services provided by Shiprocket. Deepika our Account manger is very helpful and the best think I like about her is her proactive responses. I have always got a immediate response from her regarding any query and that is the kind of service we expect. We have few more concerns and I am sure Deepika will take good care of those concerns and help us to strive for the best.
Regarding the delay in delivery, I would suggest that your team should look into it on high priority.
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
Very well-developed and easy to integrate.After integrating shiprocket with shopify our order processing is working very smoothly.This is a great Saves a lot of our time and energy
Thank you Abhimanyu Dhar
Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response
Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers,
I guess they are very rich and don't need new customers.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track.
but this problem might've done faster so yeah i little more speed would be appreciated.
Good app, and customer service is helpful, yashika doing a great job and helped me to solve the issues
my issue has been solved unable to integrate by technical department(yashika).
my issue has been resolved in few hours.
Thanks to Shiprocket
Shiprocket is good at his job, but he need to take care of weight discrepancy majorly from Delhivery and xpeessbees. Most of weight descripency is fake uploaded by Delhivery and xpeessbees. They should work on it.
Hi, we certainly understand your concern here. Could you please share your contact details with us on escalaton@shiprocket.in so that we can get in touch with you and resolve the issue. - Team Shiprocket
Excellent service, I am so satisfied. They provided me with recommended courier services which helped me very well in delivering orders to my customers.
Great experience with Sarika.
Really appreciate the service.
I find best app for courier service.
i got instant solution of my all problems about shipping.
They have best team for customer query and problems..
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket
problem has been resolved of synchronization issue,
thanks palak for support