Shiprocket: eCommerce Shipping

The Integration is superb between shopify and shiprocket. Mr Rajesh have helped me in increasing my productivity and made my experience better.

HORRIBLE CUSTOMER SERVICE.

They will promptly remove money from your account as soon as you schedule an order, but not attend to any of your queries after that. Their pickup service is very unreliable. I have had to wait many days and cancel the order because no pickup staff will take your package. The customer service will not take your calls and their online chat is a joke.

Firstly, I am a Shiprocket user and I have upgraded my plan on 12th October. I paid Rs.2000+18% GST for availing International shipping service. It's been almost one month now, none of my International courier accounts are activated till date. Secondly, For proof I really want to upload image if there is a image upload option here. I have filled all the details and uploaded all documents on the first day itself. If that is the case, why should I pay you for your unfulfilled services? Thirdly, Pathetic customer service they have. Their customer support only work between 10am -7 pm on business days and they don't respond to your messages/emails promptly. They simply say drop an email and we will reply you via email. But their reply never comes. When you don't want to fulfull your services, how can u expect someone to pay for it. I want my full money refund. I am no longer interested in your paid services

App and service is really good. Only problem is the communication regarding services available under each plan, Always get things in written, their team tell you something and then deliver something else. Service is good, so you want to stick to them despite the blunder in commitments made.

very good app and satisfies with the costumer services and technical services provided by Mr. Aarav it was really quick and helpful

Shiprocket has made our work simpler and the automated system for processing the orders and notification going to the customers has enabled us to give better customer fulfillment. Having the dedicated account manager is an added slice on the cake.

Great on time support by Gurjot Bhela. App also works great. Easy order fetching, easy booking, good rates.

Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me.

Update 31-07-2020.

It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance.

Now who am I? A man losing money and peace of mind because of choosing Shiproket.

Quite helpful app, instant customer service, pickup on time, all over i liked the shiprocket service

Good service and well trained customer support, Recommend the service to others.
Great work! Keep up.