Shiprocket: eCommerce Shipping

Firstly, I am a Shiprocket user and I have upgraded my plan on 12th October. I paid Rs.2000+18% GST for availing International shipping service. It's been almost one month now, none of my International courier accounts are activated till date. Secondly, For proof I really want to upload image if there is a image upload option here. I have filled all the details and uploaded all documents on the first day itself. If that is the case, why should I pay you for your unfulfilled services? Thirdly, Pathetic customer service they have. Their customer support only work between 10am -7 pm on business days and they don't respond to your messages/emails promptly. They simply say drop an email and we will reply you via email. But their reply never comes. When you don't want to fulfull your services, how can u expect someone to pay for it. I want my full money refund. I am no longer interested in your paid services

Quite helpful app, instant customer service, pickup on time, all over i liked the shiprocket service

Shiprocket has made our work simpler and the automated system for processing the orders and notification going to the customers has enabled us to give better customer fulfillment. Having the dedicated account manager is an added slice on the cake.

Good service and well trained customer support, Recommend the service to others.
Great work! Keep up.

Excellent support by Mr Arav from technical team.He has instructed very patiently over phone .Our issue was resolved in no time.

Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me.

Update 31-07-2020.

It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance.

Now who am I? A man losing money and peace of mind because of choosing Shiproket.

We are communicated with Mr.Arav for our payment method related issue and he resolved within a minutes its great for us that we are facing this problem from few days.We are happy for that.

We are using Gold services of Shiprocket and very happy with the services provided. Customer support is really good

Using the app for almost a 9 months now and there are several issues with weight discrepancies and non-delivery due to delivery agents carelessness mainly with these "xpressbees " courier partner my point is that anyone who wants a shipping partner never tie up with shiprocket better to find some other.

If u have no choice and have to use then Remove cheating courier company xpressbees from shipping portal and use it mainly if we have a customer relationship manager then its maybe useful.

But i am not sure for whom, My relationship manager is Ayushi she is waste and fit for nothing very bad in every way possible she does absolutely nothing related to our shipping issues a total waste.

So guys, if you need a shipping partner best, don't use shiprocket and if u do so never ask for Ayushi as your Relationship Manager.

terrible customer service and never resolves any tickets raised properly. The only thing they reply with on time is an automated reply saying sorry for delay in getting back to you and then nobody comes back with a solution. They have no proper relation with their courier partners as they can never resolve major issues raised!