Shiprocket: eCommerce Shipping

Keep checking connection and making sure that it is all working perfectly. Amazing support team and amazing logistics! Boon for an entrepreneur with low tech knowledge and amazing to boost ecommerce.

Arav helped me to fix this issue, it was very difficult but Arav made it very easy and smooth in giving resolution.

Service is really Good and it is best platform to deliver your products on time & in best price with N no. of courier partner. Mr. Prakash Anand Guide me very well whenever I was facing issues. And never disappoint me with their support services Best service to ship product with best support team. - Hukum Kurti

Thanks for resolve my integration issue, shiprocket integration team guide me and integrate my shopify store with shiprocket.

If there was a negative review, I would have given that. Experienced the worst support from any company ever. Their chat support no body replied after asking for our query. Tickets are closed automatically. They expect us to accept the surge prices the courier applies even though proof are submitted for weight discrepancy. Their chat support clearly says they can't help, and not once they have be it with incorrect status, shipment delay or payment related. Regret getting on board with shiprocket. Shopify must vet such providers. *****Update****** After a conversation with their team hope of light arises for one day and then back to norm of disappointment and no help! 3 days no communication meanwhile our orders get RTO'ed *slow clap*

You can use this service if you are just starting your business, but too many flaws in the service, too many RTO's as They don't follow NDR you replied to, they charged us 1 kg slab weight for 150 grams product multiple times even after raising dispute and providing product photos.

We are using Shiprocket and following is my experience;
1. As they say pick-up will be done either same day or next day but except one pickup most of our pick ups were done next to next day after escalation and follow-ups.
2. Today is 23rd Dec and we are still following up and requesting with Shiprocket for pick-up the courier, pickup information / generation sent on 17th and 18th Dec. Today is 7th day and still waiting for pick up.
3. Pick ups were lying ready prior to generate pick-up intimation but courier company (sms) and now shiprocket app panel showing that courier is not ready.
4. All the money deducted against courier at the moment we generated pick up i.e. 7 day before.
5. A mail was received and my request ticket was closed saying Due to protest pick up can't be done. Everything is normal here and life is going as smooth as before protest.
6. We ordered a product on Amazon on 21.12.2019 and today morning we received i.e. 23.12.2019
7. My customers is following up and saying us " Bloody Cheaters"

This is all my sweet and sour experience with Shiprocket till date.

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

Great integration with all logistics service providers for domestic and international shipments. The app works perfectly without any glitches in syncing the orders on time.

Have been writing to them for the past 2 weeks. No reply from customer care. When you call them, the call is sent to IVRS and gets disconnect automatically after some time. Highly dissatisfied with customer care. I needed help with intergration, waiting for support for the past 15 days. Uninstalling now.