Shiprocket: eCommerce Shipping

Pathetic! I have never seen such useless technical team! Tried Calling, Chatting and even raised a ticket. But None of these useless people weren't able to resolve my query.

We are using from past 4 years. old issues are pending but new account manager is cleared few issues.

Good service and i liked their customer service. Recommend them for fulfilment services.

if there would be a zero rating I would have given you but still, there is one star I'M giving you, unfortunately, I have to do so. Shiprocket is a very big gluten they close disputes without informing customers and even if they inform I don't have such a negative word to praise Shiprocket

I have been using the app since 2 years and it is by far the best logistics solution I have found so far. Special mention for my key account manager - Varun Narang who manages to find answers to our most pressing questions. Keep it up!

Mr Azharuddin is the only main person because of whom this company is running, He talks well, understands well the problems of Customers. I reported him all COD non-delivery issues, other issues related to non-visibility of several operators in Calculate Rates of Shipping. Now other operators appear in my panel, earlier only Ecom was appearing.

Now they promised to improve day by day in shipping operations.

I wish them good success and do very good customer support.

RTO must be made zero in COD, We need 100 % success in delivery, This is the main base of success. If packets are returned- it means the performance is having weakness, We fail in business due to delivery issues if shiprocket fails in doing successful delivery of item . This must be kept in mind to support customers.

We would be consistently watching the performance of all deliveries in future.

Thanks Azharuddin for your energetic , best employee performance and contribution in resolving customer's issues. You made the difference, Hats Off to Azharuddin, Keep it up !

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

I used Shiprocket for all my logistic services. It made everything from labelling to shipping to COD a smooth process. Their support is excellent.

I got key account manager Mr Sanchit Sharma, who is always available on a single phone call whenever I need any help for settling issues or errors.

Overall my experience with Shiprocket is awesome and key account manager made it a perfect fit for my ecom.

Thanks

PREVIOUSLY THE SERVICE WAS FAR FAR BETTER BUT THE PAST 3 MONTHS THE SERVICE HAS GONE DONE.... BE IT IN TERMS OF PICK-UP(LATE PICK-UP) OR BE IT CALLING TO YOUR CUSTOMER SERVICE EXECUTIVE (IF WE ASK FOR A COMPLAINT NUMBER AGAINST ANY COMPLAINT THEN THEY REFUSE TO GIVE IT)...

WE FEEL YOU HAVE TO WORK HARDER TO BRING YOUR SERVICES BACK UP-TO THE MARK.....

Aarav helped me out with my problem. he was quick to resolve my problems.