Reviews (738)

Overall rating
3.6
Counts per rating level
  • 61% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 27% of ratings are 1 stars
August 17, 2023

Excellent support by Mr Arav from technical team.He has instructed very patiently over phone .Our issue was resolved in no time.

Halo Effect
India
About 1 month using the app
Edited July 21, 2020

Using the app for almost a 9 months now and there are several issues with weight discrepancies and non-delivery due to delivery agents carelessness mainly with these "xpressbees " courier partner my point is that anyone who wants a shipping partner never tie up with shiprocket better to find some other.

If u have no choice and have to use then Remove cheating courier company xpressbees from shipping portal and use it mainly if we have a customer relationship manager then its maybe useful.

But i am not sure for whom, My relationship manager is Ayushi she is waste and fit for nothing very bad in every way possible she does absolutely nothing related to our shipping issues a total waste.

So guys, if you need a shipping partner best, don't use shiprocket and if u do so never ask for Ayushi as your Relationship Manager.

QVIBES
India
8 months using the app
Shiprocket - Shipping in India replied June 30, 2020

Hi,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
-Team Shiprocket

February 2, 2021

Pathetic! I have never seen such useless technical team! Tried Calling, Chatting and even raised a ticket. But None of these useless people weren't able to resolve my query.

Stufflane
India
8 months using the app
Shiprocket - Shipping in India replied February 4, 2021

We never intended to cause the experience & this certainly is an unusual instance. Please help us with the AWB number and concern in detail and we will get back to you at the earliest. - Team Shiprocket.

September 14, 2023

We are communicated with Mr.Arav for our payment method related issue and he resolved within a minutes its great for us that we are facing this problem from few days.We are happy for that.

cutieandboo
India
About 1 month using the app
January 16, 2023

if there would be a zero rating I would have given you but still, there is one star I'M giving you, unfortunately, I have to do so. Shiprocket is a very big gluten they close disputes without informing customers and even if they inform I don't have such a negative word to praise Shiprocket

TOTEBAE
India
8 months using the app
Shiprocket - Shipping in India replied January 22, 2023

Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- MB

July 29, 2020

terrible customer service and never resolves any tickets raised properly. The only thing they reply with on time is an automated reply saying sorry for delay in getting back to you and then nobody comes back with a solution. They have no proper relation with their courier partners as they can never resolve major issues raised!

The Little Details
India
Over 3 years using the app
Shiprocket - Shipping in India replied July 29, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

December 19, 2018

We are using Gold services of Shiprocket and very happy with the services provided. Customer support is really good

YESCART
India
About 1 month using the app
November 14, 2019

absolutely worst customer service and apps interface. no responsibility displayed by the companies emplyees

Ozel Bir Sey
India
8 months using the app
November 1, 2020

SCAM COMPANY OVER WEIGHT ISSUE BEWARE...... WORST ECOMERCE COURIER SERVICE PLZ DO YOUR HOME WORK BEFORE I PERSONALLY LOST LAKS OF RUPEEE..

twobytwoshop
India
7 months using the app
Shiprocket - Shipping in India replied November 2, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

March 21, 2020

We are using from past 4 years. old issues are pending but new account manager is cleared few issues.

www.entertainmentstore.in
India
About 3 years using the app
Shiprocket - Shipping in India replied March 21, 2020

Dear Customer,

We are here to help. Kindly help us with your unresolved ticket number together with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket