Reviews (738)

Overall rating
3.6
Counts per rating level
  • 61% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 27% of ratings are 1 stars
September 20, 2023

It is a wonderful experience with Shiprocket staff (Ms/Mrs Palak). I get timely responses from the support team. Highly recommended ShipRocket. It is the best platform for entrepreneurs looking for growth for their business

STUPID CUPID
India
8 months using the app
August 31, 2020

SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!

ErgoYou Online
India
2 months using the app
Shiprocket - Shipping in India replied August 31, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

March 2, 2023

Best courier service provider, absolutely loved the service. The team is very cooperative and made the onboarding and shipments hassle free. Would love to work with them like forever!!

Flawed Clothing
India
14 days using the app
July 21, 2020

No wonder it's a good app but when you need any help, in general, their responding time is more than 2 days, who will wait for 2 days or to hold any products, I tried calling many times, firstly waiting time is more than 20 mins and even somehow you call connects then their representative automatically disconnects the call. overall customer service is very bad.

Udibaba
India
About 1 year using the app
Shiprocket - Shipping in India replied July 21, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

February 24, 2023

Intutive UI, good customer support, I have got most of my refunds related to lost or damaged shipments

thestore@pyramidvalley
India
8 months using the app
January 23, 2020

Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such

BETALA FRAGRANCE
India
2 months using the app
Shiprocket - Shipping in India replied January 24, 2020

Dear Customer,

We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.

Team Shiprocket

February 13, 2020

This platform is very easy to use with Shopify. They always provide cod amount on time and their customer support is very good. my account manager is very supportive @ Anupama

Sunday Deal
India
7 months using the app
Shiprocket - Shipping in India replied February 17, 2020

Dear Customer,

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Team Shiprocket

March 29, 2023

https://www.onlinegreenday.com/

Thanks for Shiprocket services. We got excellent services from shiprockt for my shippments.

Greenday
India
13 days using the app
October 13, 2023

Shiprocket is not a service but SCAM of taking recharge from people
They FRAUD to people in the name of service company
Beware of fraudster.. I already lost recharge of 1000+ 1000 Rs

NRIVogue
India
2 months using the app
Shiprocket - Shipping in India replied October 17, 2023

Hello! We value the importance of your concern and apologize for the hassle. Please share the AWB number with us at escalation@shiprocket.com so that we can help you better. - MB

Edited May 10, 2019

Innovative and user friendly shipping app for E-commerce. Prices are fair and support is pretty quick now. Have improved a lot in past month. Would like to see more coming up.

EliteShopp
India
7 months using the app