Reviews (754)

Overall rating
3.7
Counts per rating level
  • 62% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 26% of ratings are 1 stars
Edited October 17, 2023

not working properly i am trying from so many days but sadly order is not syncing itself and when i go to the manual one then it after all processing done by me then it shows that to ship and print label n all

AbyaLife
India
Over 1 year using the app
Shiprocket - Shipping in India replied October 17, 2023

Hello! Thank you for your valuable time during the conversation over the call. Hope that your concern has been addressed over the call. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

June 17, 2020

Worst. It's a scam. More than 60% of my orders are fake attempts. Even after providing call records with the customers, they didn't offer any solution. The worst is, RTO product is roaming all over India but not reaching the right destination. When I talk to support, they raise a ticket, assure me of quick help and then close the ticket in under 24-hrs. It's a scam. Stay away if you don't want to suffer loss in your business due to some shitty delivery company like shiprocket. I am taking legal actions, will sue them to court for sure.

Jack Pipers
India
3 months using the app
Shiprocket - Shipping in India replied June 18, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

August 9, 2018

Good services.Its been eight months I am using their services However I have had issues but always been solved timely by the team. I am giving 4 stars because there is always room for betterment.

Dech Barrouci
India
10 months using the app
March 19, 2019

***Pathetic Support. Don't Use This App.***
The app is good but Shiprocket's Operations and Support are pathetic.
Being an aggregator it is your responsibility to help your customers but it seems like everyone is Shiprocket team is just not ready to take any initiative.
We open support tickets and your support team closes them without resolution. There are miss-commitments for providing resolutions. There is no one at ship rocket that listens. You will just get a runaround. Don't waste your time.

EARTHYBLOSSOMS
India
3 months using the app
Edited July 6, 2020

Being a new e-commerce seller we have a lot of challenges daily. This company is the worst, I don't know how they are getting away doing absolutely nothing. Don't be fooled. They are only good in SEO promoting their company on Google and we small businesses get trapped with this company. You'll Have to keep raising tickets and waiting for hours to speak to a customer support executive. They are unprofessional. Can't handle simple tasks.
I request the new online sellers to never even think of going for this company. You'll have unnecessary headaches and unwanted frustrations that's got nothing to do with your actual business. I also please request shopify to ban this company seriously. They are spoiling the reputation of shopify and this company doesn't deserve to be on this platform. ship this rocket away from earth.

Cont 2:- reply to developers reply.
That is exactly my point,You people only keep wondering what went wrong,cause you are not capable of handling simple tasks.
1. why would you take a shipment that cannot be delivered?
2.I have multiple orders with delivery person OUT FOR PICKUP for the past 15 days.Nobody has come to collect the order but you people promptly deduct the money.now like a fool i have to keep calling,mailing and sending you tickets to cancel the order and i dont even want to bother to initiate the refund. That'll take me years.
3.customer support hangs up and puts you on hold for minimum 30 minutes. Its frustrating.
4.I dont think you realize for an ecommerce seller its not always about profit and money.We want to retain customers and give them a hassle free and easy experience.Because of your company I get a bad reputation and bad service reviews. I dont want to spend my time apologizing to customers all day due to your incompetence.
The list goes on!!
and how dare you send me an escalation again.That thing is a joke.If only i could upload few snapshots of how you deal with your customers.

Futurelife Fashions
India
3 months using the app
Shiprocket - Shipping in India replied July 4, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at escalation@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

Edited February 10, 2023

they have the best interface no doubt very easy to go through each function. but we have been facing so many problems regarding weight discrepancies and weight freeze regarding shiprocket. A suggestion please provide a segment where you provide video for small business how to process with packaging and avoid discrepancies

Rifat&Yesha
India
Over 1 year using the app
Shiprocket - Shipping in India replied February 15, 2023

Hi, thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at escalation@shiprocket.in for further assistance. - MB

June 12, 2020

Out of many apps available, Shiprocket is the best solution for all the logistic needs. Its Courier Recommendation Engine(CORE) is really wonderful as it helps you select the best courier partner based on ratings, pricing and performance. This is really wonderful feature. In addition, Shiprocket team is also very supportive and resolves your queries in no time.

My Active Deals
India
17 days using the app
Shiprocket - Shipping in India replied June 12, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

Edited September 25, 2020

Problem solved on TIME.
Good customer support by Nirvikar Singh. Much Appreciated.
Good work. Thank you

YUZU INDIA | Welcome to our Online Brand Store
India
9 months using the app
Shiprocket - Shipping in India replied July 23, 2020

Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket

June 17, 2022

OH MY GOD! WHAT A TERRIBLE EXPERIENCE I HAD IN THE FIRST 2 DAYS !! I am still waiting for someone to come and pick up the order. All of their employees are saying the same thing that they will try to pick it up on the next working day from the last 2 days.

Gadget Glaze
India
3 months using the app
Shiprocket - Shipping in India replied June 21, 2022

Hi, We are extremely sorry for the issue you have faced regarding your order pickup. We want to inform you that the shipment has been delivered on 19-06-2022. Please feel free to mail us at escalation@shiprocket.in for further assistance. - Team Shiprocket

September 4, 2023

Arav has helped to configure the best channel setting which suits my requirement I really appreciate the proactive support from the shiprocket team
Thank You

Kahva Jaipur
India
17 days using the app