Reviews (738)
Refine
-
By rating
It is a wonderful experience with Shiprocket staff (Ms/Mrs Palak). I get timely responses from the support team. Highly recommended ShipRocket. It is the best platform for entrepreneurs looking for growth for their business
SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
Best courier service provider, absolutely loved the service. The team is very cooperative and made the onboarding and shipments hassle free. Would love to work with them like forever!!
No wonder it's a good app but when you need any help, in general, their responding time is more than 2 days, who will wait for 2 days or to hold any products, I tried calling many times, firstly waiting time is more than 20 mins and even somehow you call connects then their representative automatically disconnects the call. overall customer service is very bad.
Hi,
We wonder what went wrong. Please share with us your concern in detail along with your contact number at shopify@shiprocket.in so that we can understand and assist you further.
-Team Shiprocket
Intutive UI, good customer support, I have got most of my refunds related to lost or damaged shipments
Very poor support, they have nothing in control related to pickup or delivery, also huge weight disputes like for 470 gm they count 4.7 kg and such
Dear Customer,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at escalation@shiprocket.in and we will get back to you promptly.
Team Shiprocket
This platform is very easy to use with Shopify. They always provide cod amount on time and their customer support is very good. my account manager is very supportive @ Anupama
Dear Customer,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Team Shiprocket
https://www.onlinegreenday.com/
Thanks for Shiprocket services. We got excellent services from shiprockt for my shippments.
Shiprocket is not a service but SCAM of taking recharge from people
They FRAUD to people in the name of service company
Beware of fraudster.. I already lost recharge of 1000+ 1000 Rs
Hello! We value the importance of your concern and apologize for the hassle. Please share the AWB number with us at escalation@shiprocket.com so that we can help you better. - MB
Innovative and user friendly shipping app for E-commerce. Prices are fair and support is pretty quick now. Have improved a lot in past month. Would like to see more coming up.