Reviews (738)

Overall rating
3.6
Counts per rating level
  • 61% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 27% of ratings are 1 stars
Edited July 11, 2019

Pros: Cutting edge tech app; Well integrated app; Logistic charges are not too high; Daily pickups.

Cons: Low manpower->slow response and action; High no. of weight discrepancies on even freezed SKUs; insufficient client support on FAKE ATTEMPTS.

LOOKGLORIAL
India
11 months using the app
March 4, 2023

Good appp. Helpful for shipping through various shipping partners. Good management for tracking RTO orders as well. Option available to verify all or COD orders also through IVR calling. Overall decent services

The Quin Co
India
6 months using the app
August 30, 2021

Great customer support and efficient smooth synchronization of orders.
with all of their new features and products it makes life easy for an ecommerce business.

Evegant clothing
India
12 days using the app
September 22, 2022

Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.

Mudbond
India
About 2 months using the app
Shiprocket - Shipping in India replied September 23, 2022

Hi, We would like to inform you that as confirmed by the Tech team the issue has been resolved now. Please write us back if any particular order is missing. - Team Shiprocket

March 13, 2023

good app for easy shipping and easy integration. but I had some bug here and there but it dose the job so it's ok

Cloari
India
6 months using the app
September 20, 2018

Extremely poor service. Don't waste your money with them, it'll all be a waste. They don't arrange a single pickup. They only take money and that's it

Squadwear
India
About 2 months using the app
April 8, 2023

Very bad courier service. They never solve any problem. Please don't use shiprocket .
Customer care service very bad.

Smith & Blake
India
About 2 months using the app
Shiprocket - Shipping in India replied April 10, 2023

Hello! We hope your concern has been resolved by the team. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

Edited March 10, 2023

Total useless support, they totally depend on their courier partners. They can take their own decision. If you Google this company you will come to know that they heavily change on the name of weight discrepancy and your wallet amount just finish. After that, you create tickets one after another, and they don't listen. Please don't take the services of Shiprocket you will regret it like me and other customers. Just Google about Shiproket Reviews.

SkinsLegend
India
About 2 months using the app
Shiprocket - Shipping in India replied March 11, 2023

Hi, thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

Edited May 13, 2019

Best third-party shipping on Shopify. Technically far superior that other apps. Very user friendly and advanced.

lookspop.com
India
5 months using the app
January 31, 2023

Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.

ScrollnShops
India
About 2 months using the app
Shiprocket - Shipping in India replied February 1, 2023

Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at escalation@shiprocket.in with us so we can clarify your concerns asap.- MB