Reviews (738)

Overall rating
3.6
Counts per rating level
  • 61% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 27% of ratings are 1 stars
May 25, 2023

If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket customer care, they will make sure that the case will get dragged for multiple months asking unnecessary documentation and will close the ticket with out resolving. Then you will raise another ticket and they will close that ticket too. They will make sure that you will lose patience and give up eventually. If you become frustated and start talking to them seriously, they will tell you to act professionally. They are the ones who are cheating taking your money and they will tell you to act professional which is complete irony. They use reverse psychology. Your money on lost or damaged can never be recovered even if you claim insurance. On top of that couriers guys will not come and pickup the goods as promised and it will get dragged for multiple days. Your customers will get frustated and will buy locally next time as online shopping is not reliable. With the current service they are providing Shiprocket will go bankrupt soon unless it backing up by investors who is pumping shady money into the company. Basically shiprocket and its associated courier companies are Mafia and they will abuse the law to maximum extent possible.

NYDHI
India
About 2 months using the app
Shiprocket - Shipping in India replied May 30, 2023

Hey! Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB

October 24, 2018

We are using Shiprocket for shipping partner of our shopify store. They customer service responsiveness and rates are good. Plaban Roy from shiprocket is our account manager is taking responsibility to solve our every problem. Main issue from their side is Delhivery courier's wrong weight discrepancies. I will update this review to 5 stars once all my money blocked with delhivery charges get back to my account.
Thank you

KK Lifestyle
India
5 months using the app
November 27, 2021

good features and as well as great support. Prices are also competitive. overall experience is good.

nicepick
India
9 days using the app
August 20, 2020

Great Customer Support
Thank you Sanchit Sharma

Cre8-Enterprises
India
8 days using the app
Shiprocket - Shipping in India replied August 21, 2020

Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
-Team Shiprocket

March 8, 2020

Hello sir, mene shopify store me Shiprocket app ko 2 month se already install kr rakha tha. And mere store ki curreny starting se GBP me hi thi. Lekin 3 din phle mene kisi Wjh se shiprocket app ko delet kr diya tha, aur B install kr rha hu lekin NOT COMPATIBLE show ho rha hain. kh rha h sirf INR or USD me Hi store currency honi chahiye. Lekin meri to GBP me thi or work bhi kr rha tha 2 month se . So plz sir mere problem ko solve jld se jld kre.

INDIAN ART BOX
India
About 1 month using the app
Shiprocket - Shipping in India replied March 11, 2020

Dear Customer,

Kindly click on the link mentioned and follow the steps mentioned, https://shiprocket.freshdesk.com/support/solutions/articles/43000326273-how-do-i-integrate-shopify-as-a-channel-with-shiprocket-

If you face any issue then please share the screenshot with us and we will look into this at the earliest.

Team Shiprocket

October 5, 2023

don't waste time guys they don't have a solutions for the pick up related and delivery related even their customer care executive cut the call while you are discussing even no support while you do escalation on mail or ticket escalation@shiprocket.com totally time waste

JaiKunj
India
About 1 month using the app
Shiprocket - Shipping in India replied October 8, 2023

Hello JaiKunj! I am sorry for the inconvenience caused. I have responded to you with the resolution via email with ticket ID - 7270245, please check. -MB

Edited May 13, 2019

Nice logistics app. Pretty easy to handle and quick to set up. Play around the panel options for 2 days, and your ready to ship.

Glen'sMart
India
4 months using the app
April 28, 2021

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

Nevenue India
India
About 1 month using the app
Shiprocket - Shipping in India replied April 29, 2021

Hi, we value the importance of your concern. Please be assured our team is actively working on your concern and have shared an update on your regd. mail with ticket number:-2397819. Please check. - Team Shiprocket

December 10, 2021

It helped me out as our Shiprocket Account Manager has told us the information regarding the syncing part and through that our work has been made more easier for the same.

Beromt
India
7 days using the app
July 26, 2018

If it will have 0 than i will give 0 to it. No customer support at all. They will just ask you to pay for there plan by giving discount coupons and than for any query, they ask you to chat regarding this on portal and cut your phone again and again inbetween talk and on chat portal they will reply you after hours and don't able to understand your problem as a user and stop replying to you. Just market there highest paid plan to you inbetween. Don't pay a penny to them without using lite plan and if not satisfied than don't use them. Great players in the market are available.

Urban Aghori
India
About 1 month using the app