Shiprocket: eCommerce Shipping

Shiprocket has been easy to use the user interface is excellent. Support has always been extremely responsive. Especially our account manager Varun he is there to help us always and solve the queries evertime. Thank you

worst services, worst company, unreasonable

Hopeless App Hopeless Service, Never Use Them as shipping partner, they never respond, never call back, will not return your money of your wallet.

We are using this app for a while and shipped 6000+ shipments with their tool. We are on Enterprise plan and been assign with dedicated support manager Mr. Sanjay Malik. I must say he is responsive to any issue we have and trying to solve that on priority basis. Still, there is a room for improvement for their dashboard and if they work on, this platform will become the default shipment dashboard for Indian sellers for sure. We are recommending this tool for bulk orders placement. It's easy and user friendly.

Initially had trouble integrating with Shiprocket but their technical team (Arav) was super responsive and helped me resolve the issue in no time! Would highly recommend to other sellers in India

I had an incredible experience integrating Shiprocket's logistic services into my Shopify store. The seamless integration process allowed me to efficiently manage shipping rates, print labels, and track orders. What truly made the experience exceptional was the outstanding technical support provided by Palak, Shiprocket's customer representative. Palak's prompt and knowledgeable responses, coupled with her friendly demeanor, ensured that all my queries and concerns were addressed promptly and effectively. Her dedication to providing top-notch customer service truly impressed me. Overall, I highly recommend Shiprocket's logistic services, especially with Palak's exceptional support, to any Shopify store owner in need of reliable and efficient shipping solutions.

The Biggest MISTAKE I did in my e-commerce business IS USING SHIPROCKET. This service is so bad that it can completely spoil your ecom business. Here are the issues I faced but never got the solution... 1. Pickup Exeption issue - The courier boys were picking up the parcels but not updating in the shiprocket portal that the parcels have been picked up hence some parcels show pickup exception and when we share the signed manifest with the Shiprocket support team, they delay the process always. I had around 20 cases like this and they never solved the issue and in return they say that you have done FAKE sign on Manifest, haha... what an amazing reason to close the case. 2. No Transparency on COD remittance - We cannot see how much COD amount has been collected in the portal, everytime we have to call in the support number to know the amount and someone will tell you a different figure and then another person will tell you a different figure. 3. Fake Attempts - The delivery boys from the aggregated courier companies make a LOT of fake attempts and when you share the proof with Shiprocket team, the support team just delay the process and hence the shipment becomes RTO. If you are going with Shiprocket, then you should expect a jump in your RTO percentage by 20-30%. The list of problems can go on and on with shiprocket. But even after reading the above feedback if you want to go with Shiprocket then feel free to ship at least 100 pacels and then the picture will be very clear to you. Or if you want a better solution then go with Ithink logistics (Way better) ---------------------------
In the end, I just want to tell to the shiprocket team that, kindly improve your work. I have my so many parcels pending (ticket no. 3171114), solve them if you have the willingness. I will be very happy to change my feedback based on the improved performance.
--------------------------- Thank You

I really like the interface and the capability to integrate different courier company. But to start a company with Shiprocket is not an easy. I raised so many questions but support person either never look at the issue or reply after so many days by then we would have resolved the issue ourselves. I would say, if their support is good, shiprocket would be better however, this is not the case currently. We face so many issues but sometimes either their number is not working or support tickets are not resolved.

The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.

Very Good Service , Very Good behaviour of Suraj Singh , Great experience with the team and integration help