Shiprocket: eCommerce Shipping

Although I have been trying to reach ShipRocket customer support for weeks, I was finally able to get technical assistance from Ms. Yashika today. She has patiently worked with me and walked me step by step with the integration. Hopefully all is well with my Shopify store and hope to have my business up and running soon.

I Used Shiprocket Platform And Our Account manager Is Ankur Pathak Is Very Lazy For Work She not Attending the Call Regarding Our Quiry .She Not Handle Perfect Our System Very Bad experience By Ankur Pathak

ship rocket works in professional and communicative terms, is the best shipping solution, one of the best apps that works very smoothly, love using it, and a big thumbs up

UPDATE:
1. We moved our Invoicing to Shopify as it was GST integrated before Shiprocket and easier to use. Problem 2 listed below solved! No thanks to Shiprocket!
2. A new issue of False Weight claims by shipping partners, even after we increased the entered weights by 10% over the actual weighs. Wonder if shipping partners like FedEx and Delhivery are doing this to get past the discounts? You have no choice but to accept the increased charges if you wish to continue to use Shiprocket.
3. Still, have to admit that life is easier with shiprocket. Upping the rating from 1 to 3 stars.

A pity as the potential is immense if it works as advertised!

OLD POST:
Have been a frustrated Shiprocket user for 5 months now.

Should be a great option for Shopify and Shiprocket users!
Wish it worked though.
1. There is no way to integrate existing users and not having to create a new profile.
2. The invoicing does not work at all! Have been struggling with customer care for months. No taxes show up and this is a serious legal hurdle. The claim of being able to print GST invoices is a complete lie! I have scores of messed up invoices to prove it! You will spend more on reprinting ALL your invoices in the correct format and are at risk of being sued by your customers and risk losing your business. Stay Away!
3. Customer care is polite but no capability to actually solve the issues.

In short, if you only want to ship and not use any other function and hope you don't have to rely on customer care, do so at your own risk!

Tushar was of Great help. The resolution was swift and on point.

Integration with Shopify was quick and over a call. Tushar helped me step by step to link the channel. Now I need to test an order and integrate payment gateway. Seems easy to start.

Shiprocket's dashboard is the best. Dashboard is the only reason why i moved to Shiprocket. Customer supports answers me everytime.

Works well for us to get a view of the rates across various providers and decide on which one to use for which shipment - support could have been better and should be more responsive and available round the clock as we work and are available round the clock for our customers !

My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.

Portal only good but they are doing billing cheating 3x 4x also charging. You will get steal by them fo sure. Before of shiprocket. i lost more than 10k in 3 months.