Reviews (196)

Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its reliable and detailed order tracking, noting it significantly reduces customer inquiries and enhances the customer experience with professional, branded tracking pages. It's easy to integrate and includes a free plan for up to 50 orders per month. Key features highlighted are automatic tracking, customizable pages, and proactive communication through SMS and email. Merchants also commend its seamless performance and the responsive customer service team, stating it improves customer satisfaction and operational efficiency.

December 31, 2020

This app gives me the clarity of daily shipment status. Also, It shows how we can improve courier performance by NDR. If shipway can include inventory management and order processing it will be great.

voonik.com
India
6 months using the app
June 5, 2018

All tracking features in one package. Great work shipway.
+1 Kudos :)

Anti Theft Backpack India
India
6 days using the app
November 24, 2020

This app is useful to understand the courier's performance better and We also send feedback link to the customer

Shop Schoolay
India
5 months using the app
April 25, 2017

Poor Customer Support. No proper documentation available on how to add tracking widget in the webpage. Have been asking for integrating the Order tracking in my website and no updates until date. 2 Stars - for Review widget and its proper documentation.

Thanks,

Nighty House
India
5 months using the app
August 3, 2019

Issue with the tracking code not functioning properly, the Team was swift to get on - call and fix the error. This helps us to keep customers happy when they try to track their order.

Thank you Shipway.

ArtBlot
India
4 months using the app
May 20, 2020

Bad customer service, my customer still can’t get any tracking information since she received the tracking number. It takes to long for the customer service to solve the problem more than 5 days no reply.

Chica zone
Saudi Arabia
4 months using the app
Shipway replied May 25, 2020

Hi Sir, we are sorry for the inconvenience. We have already taken your request to integrate the carrier and our team in touch with you. You also can write to us anytime on contact@shipway.in for any query.

Edited June 11, 2019

great concept and i believe a little outdated but functional. they have a quick live chat support which is impressive. the drawback for me right now is that i'm setting up a brand new store and their plans are prepaid bulk orders for tracking and email and all kinds of stuff. it's great but i don't want to prepay for something i may not even need yet or at all.

Secure Pet Resource
United States
5 days using the app
June 23, 2021

BEWARE. This app is poorly made. The interface is extremely outdated and several things do not work. They have a javascript error that conflicts with several themes and the order tracker will not show on your website. I experienced this and when I asked for a refund since I was on the paid plan, their customer service team ignored me. Any responses they give to this review is just for show. The app is horrible and the customer service is worse. I recommend the app AFTERSHIP instead of this. It's 100x better. You're welcome.

The Bougie Brand
United States
3 months using the app
Shipway replied June 25, 2021

Hi Team,

Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.

December 28, 2021

I have been trying to find an app that works with Royal Mail and this is the only one that I can find.
Very impressed so far. There was one small issue when I first installed it but the support team sorted it out very quickly.
Definitely recommend this app.

VM Aquatics
United Kingdom
3 days using the app
May 20, 2021

Extremely bad support, Buggy system, non responsive UI and they do not even bother to resolve for it.

Art Galore®
India
2 months using the app
Shipway replied May 26, 2021

We also felt bad about your experience with us.
We will be in touch for further communication by email.
Thanks,
Team Shipway