Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective order tracking and customer satisfaction features. They appreciate its easy integration with Shopify, customizable tracking pages, and automated notifications via SMS and email that reduce customer inquiries and improve efficiency. The dashboard is praised for enabling effective monitoring and communication management. The app's performance is reliable, and the customer support team, including Sandeep, Jyoti, and Gauri Shankar, is frequently commended for their responsiveness and assistance.
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This app helps me get reviews on my store and it helps me get people to trust my store way more than just a store with no reviews!!! Notification on the right time to my customer with tracking details are very impressive.
Customer support is very good and they reply me on my all query, highly recommend.
This app gives me the clarity of daily shipment status. Also, It shows how we can improve courier performance by NDR. If shipway can include inventory management and order processing it will be great.
All tracking features in one package. Great work shipway.
+1 Kudos :)
This app is useful to understand the courier's performance better and We also send feedback link to the customer
Poor Customer Support. No proper documentation available on how to add tracking widget in the webpage. Have been asking for integrating the Order tracking in my website and no updates until date. 2 Stars - for Review widget and its proper documentation.
Thanks,
Issue with the tracking code not functioning properly, the Team was swift to get on - call and fix the error. This helps us to keep customers happy when they try to track their order.
Thank you Shipway.
Bad customer service, my customer still can’t get any tracking information since she received the tracking number. It takes to long for the customer service to solve the problem more than 5 days no reply.
Hi Sir, we are sorry for the inconvenience. We have already taken your request to integrate the carrier and our team in touch with you. You also can write to us anytime on contact@shipway.in for any query.
great concept and i believe a little outdated but functional. they have a quick live chat support which is impressive. the drawback for me right now is that i'm setting up a brand new store and their plans are prepaid bulk orders for tracking and email and all kinds of stuff. it's great but i don't want to prepay for something i may not even need yet or at all.
BEWARE. This app is poorly made. The interface is extremely outdated and several things do not work. They have a javascript error that conflicts with several themes and the order tracker will not show on your website. I experienced this and when I asked for a refund since I was on the paid plan, their customer service team ignored me. Any responses they give to this review is just for show. The app is horrible and the customer service is worse. I recommend the app AFTERSHIP instead of this. It's 100x better. You're welcome.
Hi Team,
Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.
I have been trying to find an app that works with Royal Mail and this is the only one that I can find.
Very impressed so far. There was one small issue when I first installed it but the support team sorted it out very quickly.
Definitely recommend this app.