Shipway Order Tracking , 201 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, automatic order tracking, and easy integration. They value the customizable notifications, email templates, and branded tracking page that enhances their brand image. The support team, particularly Jyoti, is praised for excellent service. Features like SMS notifications, customer reviews collection, and reduced customer queries are also highlighted. It's ideal for Indian e-commerce stores due to its integration with Indian carriers. The ability to mark orders as delivered directly on Shopify is another favored feature. It's recommended for managing e-commerce logistics and notifications.
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I appreciated good services they have... so they have Professional at work and I will enjoy with this bractice
Hi,
Thanks for your valuable feedback.
In case of any query, reach us on contact@shipway.in
Parece bom... estou positivamente surpreso .. é excelente para novos donos de lojas que estão começando e não querem gastar muito dinheiro em um aplicativo.
Been using this app for more than a year now. This app has tons of bugs. Every month there's an issue. Some orders are not detected and marked as delivered. Every time. Sometimes it works, sometimes not. You can review our WhatsApp messages with Ankur, Key Acc Manager. I always report an issue, it defeats the purpose of automation because I always check the orders if they are mark as delivered or not. Right now, 31 orders, only 5 orders are reflected on Shipway account. Also, their Key Acc Manager does not reply sometimes. They only reply fast once you leave a 1-star review. The app sucks as well as the customer service.
Good app, easy to use, and probably the best one for India based shops.
We had a issue with the statuses for our courier, emailed Shipway and they fixed it overnight. Very happy with the service.
This app helps me get reviews on my store and it helps me get people to trust my store way more than just a store with no reviews!!! Notification on the right time to my customer with tracking details are very impressive.
Customer support is very good and they reply me on my all query, highly recommend.
This app gives me the clarity of daily shipment status. Also, It shows how we can improve courier performance by NDR. If shipway can include inventory management and order processing it will be great.
All tracking features in one package. Great work shipway.
+1 Kudos :)
This app is useful to understand the courier's performance better and We also send feedback link to the customer
Poor Customer Support. No proper documentation available on how to add tracking widget in the webpage. Have been asking for integrating the Order tracking in my website and no updates until date. 2 Stars - for Review widget and its proper documentation.
Thanks,
Issue with the tracking code not functioning properly, the Team was swift to get on - call and fix the error. This helps us to keep customers happy when they try to track their order.
Thank you Shipway.