Reviews (196)

Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking and customer satisfaction features. They appreciate its easy integration with Shopify, customizable tracking pages, and automated notifications via SMS and email that reduce customer inquiries and improve efficiency. The dashboard is praised for enabling effective monitoring and communication management. The app's performance is reliable, and the customer support team, including Sandeep, Jyoti, and Gauri Shankar, is frequently commended for their responsiveness and assistance.

October 26, 2021

It is a nice application and helped me to get my work done in a different and better and helpful way.

WhySoBlue
India
Almost 2 years using the app
September 12, 2019

Apps Meets My Requirements

Just The Sub-Domain Part Is Still Pending . . The Executive Helped Me To Resolve This. However, I Guess The Sub-Domain Isn't Working Yet

Would Appreciate If Someone Could Assist Me

Also, Regarding The Payments - They Could Be Revised Or At Least Ensure That The Credits Are Carried Forward If Not Utilized for That cycle

Overall, Lover The App

Kalprame Fashion Hub
India
Almost 2 years using the app
Edited September 19, 2019

Simple to use. Automatically send tracking emails to customers. I've reduced my time spent on replying to customers queries about packages whereabouts. Makes great looking tracking pages. Support were helpful.

The Uphar
India
24 days using the app
Edited July 21, 2022

This app used to show me the notification logs. I am paying for SMS notifications to be sent to our customers. Suddenly the logs doesn't show anymore and they won't tell me why! No notifications are being sent to my customers despite having paid for the sms notifications! I am asking for the logs to be shown to me, but they won't and the response is sooo slow!! The only reason I am still keeping this shitty app is because I still have a balance! If you are new, I suggest you find another app who is more responsive!

Speededge
Philippines
Over 1 year using the app
June 28, 2021

It's easy to install and use. It serves the purpose. I am using same advance features also which helps to keep things organized.

AbitiKart
India
Over 1 year using the app
Shipway replied July 5, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

June 25, 2019

I appreciated good services they have... so they have Professional at work and I will enjoy with this bractice

SKIN CARE
Saudi Arabia
19 days using the app
Shipway replied July 6, 2019

Hi,
Thanks for your valuable feedback.
In case of any query, reach us on contact@shipway.in

Edited March 23, 2022

Been using this app for more than a year now. This app has tons of bugs. Every month there's an issue. Some orders are not detected and marked as delivered. Every time. Sometimes it works, sometimes not. You can review our WhatsApp messages with Ankur, Key Acc Manager. I always report an issue, it defeats the purpose of automation because I always check the orders if they are mark as delivered or not. Right now, 31 orders, only 5 orders are reflected on Shipway account. Also, their Key Acc Manager does not reply sometimes. They only reply fast once you leave a 1-star review. The app sucks as well as the customer service.

Ropedt.com
Philippines
About 1 year using the app
April 24, 2019

Parece bom... estou positivamente surpreso .. é excelente para novos donos de lojas que estão começando e não querem gastar muito dinheiro em um aplicativo.

Alexandre Souza
Brazil
17 days using the app
February 8, 2017

Good app, easy to use, and probably the best one for India based shops.
We had a issue with the statuses for our courier, emailed Shipway and they fixed it overnight. Very happy with the service.

Nonasties
India
10 months using the app
May 27, 2020

This app helps me get reviews on my store and it helps me get people to trust my store way more than just a store with no reviews!!! Notification on the right time to my customer with tracking details are very impressive.
Customer support is very good and they reply me on my all query, highly recommend.

My Smart Health
India
12 days using the app