Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective order tracking and customer satisfaction features. They appreciate its easy integration with Shopify, customizable tracking pages, and automated notifications via SMS and email that reduce customer inquiries and improve efficiency. The dashboard is praised for enabling effective monitoring and communication management. The app's performance is reliable, and the customer support team, including Sandeep, Jyoti, and Gauri Shankar, is frequently commended for their responsiveness and assistance.
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Shipway is the best tracking tool I have ever used. It is very useful, offers me very accurate tracking information of my parcels. Besides it also provides professional customer service. highly recommended.
It is a very good app. Lots of features which can help in grow your business as well as customer satisfaction.
the app works very well, it can be customized and translated without problem. They have a WhatsApp support and they always attend you perfectly and quickly.
Thank you for your services, I am very happy about this app, good services by WhatsApp from customer services help me to set-up the service, 5 stars.
The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.
I am using this app quite a while now they i have amazing features and the customer service is also amazing whenever i need help shipway customer support was there for me.
Excellent service and User-Interface, Called Directly to Configure the Settings. Will Update after few Weeks.
I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it.
I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually).
I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard.
And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now.
I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.
Hi Team,
We are really sorry for the inconvenience. However as stated by you, we never denied the refund & it has already been processed last week.
As a standard process our team tried to you reach you mutiple times to convert your credits into any other apps where there was no response.
But again it was great working with you, and we apologize for the experience you had.
We are looking forward to serve you again.
Shipway has been a huge help to our store. It makes it easy for us to keep track of all our shipments in one place and send us notifications if there are any shipping issues or delays. It also keeps our shipping customers informed via the custom shipping notifications so they can always keep an eye on their shipping status while in transit. Thanks guys and keep up the great work!
It's a good & must have app. Whatsapp integration is charged separately. Already they are charging quite high amount per order. Whatsapp could have been included in that cost itself. Overall good App but overpriced. Will use till I find a good alternate App in correct price
Hi Team,
Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.