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Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy installation, intuitive interface, and seamless integration. It supports tracking for over 600 couriers and offers a free plan for up to 50 orders per month. The app enhances the store's professionalism with a branded tracking page and allows for easy setup of notifications, including WhatsApp and email alerts. It also features a one-click connect to all logistics couriers and a Net Promoter Score (NPS) feature for observing merchant experiences. The support team is consistently praised for their quick and efficient problem-solving.

Edited June 11, 2019

great concept and i believe a little outdated but functional. they have a quick live chat support which is impressive. the drawback for me right now is that i'm setting up a brand new store and their plans are prepaid bulk orders for tracking and email and all kinds of stuff. it's great but i don't want to prepay for something i may not even need yet or at all.

Secure Pet Resource
United States
5 days using the app
December 28, 2021

I have been trying to find an app that works with Royal Mail and this is the only one that I can find.
Very impressed so far. There was one small issue when I first installed it but the support team sorted it out very quickly.
Definitely recommend this app.

VM Aquatics
United Kingdom
3 days using the app
August 21, 2020

awesome app and excellent support team
staff is very friendly they pick up the call when we need any help or support!

Soni Fashion® - Gold Plated jewellery Online Shopping Store
3 days using the app
May 15, 2019

Works, however it was a pain to get it to work.

When it did finally work, I didn't realise because I was entering the shopify order ID (#1005) but the app doesnt recognise the hashtags and this caused errors. Nowhere was I told that? With this order ID system being the default in Shopify, you would think it would follow suit, like other apps.

App had trouble syncing with my orders and I had to enter them manually to be picked up. Very confusing and time consuming.

Tracking widget customisation is limited. I also cannot hide the chinese names, (because I dropship from AliExpress), which I think is silly.

Support is done over WhatsApp, and is quite unprofessional.

For a free app, it works, I guess. But it isn't for me.

Blood Moon Gothic
2 days using the app
June 26, 2019

I appreciated their good service. Customer support is efficient with good approaching attempt. Was having issue to show tracking widget on our store and it is resolved by the help of support.

D' Charmz
United States
About 3 hours using the app
Shipway replied July 6, 2019

Thanks for your valuable feedback.
In case of any query, reach us on

July 20, 2021

Good App For Shipments tracking and notification.
highly recommended!very helpful for ecommerce business.

About 3 hours using the app
Shipway replied August 25, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at

Team Shipway

January 30, 2022

It don't show the message on the top of the page. I tries evrything I can but I just can have the two boxes but no messages on the top

Super Forme
23 minutes using the app
Shipway replied February 25, 2022

Hi Team,
We are not able to understand what exactly are you referring to, as we are are tracking & notifications app.
We have been trying to contact you over email and there is no response.
We would request you to please allow us to serve you by sharing us more details?

January 4, 2022

It will not sync my fulfilled orders from shopify after I installed it for about a half hour trying to sync them so I cancelled the app.

Secure Hauling
United States
5 minutes using the app
Shipway replied February 25, 2022

Hi Team,
We have been trying to contact you over email and there is no response.
We would request you to please allow us to serve you by sharing us more details?