Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective order tracking and customer satisfaction features. They appreciate its easy integration with Shopify, customizable tracking pages, and automated notifications via SMS and email that reduce customer inquiries and improve efficiency. The dashboard is praised for enabling effective monitoring and communication management. The app's performance is reliable, and the customer support team, including Sandeep, Jyoti, and Gauri Shankar, is frequently commended for their responsiveness and assistance.
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Extremely bad support, Buggy system, non responsive UI and they do not even bother to resolve for it.
We also felt bad about your experience with us.
We will be in touch for further communication by email.
Thanks,
Team Shipway
This is the worst app ever, the trackings are not accurate and can takes up to 2 weeks to update, it made me lose hundred of customers because they weren't notified to pickup their package. Never install this app or you will lose your business
Hi Team,
Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.
The support is very poor someone named Jyoti dont' answer my questions and just keep me hanging in there alone. I have problems with editing my emails templates I don't know why but I can't save the changes made to the email notification template.
I appreciated their good service. Customer support is efficient with good approaching attempt. Was having issue to show tracking widget on our store and it is resolved by the help of support.
Hi,
Thanks for your valuable feedback.
In case of any query, reach us on contact@shipway.in
Works, however it was a pain to get it to work.
When it did finally work, I didn't realise because I was entering the shopify order ID (#1005) but the app doesnt recognise the hashtags and this caused errors. Nowhere was I told that? With this order ID system being the default in Shopify, you would think it would follow suit, like other apps.
App had trouble syncing with my orders and I had to enter them manually to be picked up. Very confusing and time consuming.
Tracking widget customisation is limited. I also cannot hide the chinese names, (because I dropship from AliExpress), which I think is silly.
Support is done over WhatsApp, and is quite unprofessional.
For a free app, it works, I guess. But it isn't for me.
It don't show the message on the top of the page. I tries evrything I can but I just can have the two boxes but no messages on the top
Hi Team,
We are not able to understand what exactly are you referring to, as we are are tracking & notifications app.
We have been trying to contact you over email and there is no response.
We would request you to please allow us to serve you by sharing us more details?
It will not sync my fulfilled orders from shopify after I installed it for about a half hour trying to sync them so I cancelled the app.
Hi Team,
We have been trying to contact you over email and there is no response.
We would request you to please allow us to serve you by sharing us more details?