Reviews (65)

Overall rating
4.3
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
February 8, 2017

Good app, easy to use, and probably the best one for India based shops.
We had a issue with the statuses for our courier, emailed Shipway and they fixed it overnight. Very happy with the service.

Nonasties
India
About 2 months using the app
April 15, 2020

Très pratique pour avoir un suivi détaillé de tous ses envoi sur le tableau de bord.
Dommage cependant que le tableau de bord ne soit pas intégré directement à Shopify.
De plus le plugin à intégrer à sa boutique permettant au client de suivre directement sa commande est très pratique.
Et surtout, un service client et une réactivité au top !!
Je recommande !

TEAMCOQUES
France
2 days using the app
February 13, 2017

It is helpful in tracking our orders in www.thestiffcollar.com.
Covered quite all courier partners.

Piyush S

Thestiffcollar Com
India
25 days using the app
July 20, 2021

Good App For Shipments tracking and notification.
highly recommended!very helpful for ecommerce business.

Vibecrafts
India
About 3 hours using the app
Shipway replied August 25, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

January 30, 2022

It don't show the message on the top of the page. I tries evrything I can but I just can have the two boxes but no messages on the top

Super Forme
Martinique
21 minutes using the app
Shipway replied February 25, 2022

Hi Team,
We are not able to understand what exactly are you referring to, as we are are tracking & notifications app.
We have been trying to contact you over email and there is no response.
We would request you to please allow us to serve you by sharing us more details?

December 22, 2023

Great application for order tracking, Easy to integrate and use, also the shipway staff specially Jyoti helps us a lot.

BaeBeau
India
5 months using the app
August 22, 2023

The support is very poor someone named Jyoti dont' answer my questions and just keep me hanging in there alone. I have problems with editing my emails templates I don't know why but I can't save the changes made to the email notification template.

Lavenders Beauty
Morocco
5 days using the app
July 27, 2022

Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders. Infact it is very suitable with shopify.

5AM Watches
India
7 months using the app
Edited July 21, 2022

This app used to show me the notification logs. I am paying for SMS notifications to be sent to our customers. Suddenly the logs doesn't show anymore and they won't tell me why! No notifications are being sent to my customers despite having paid for the sms notifications! I am asking for the logs to be shown to me, but they won't and the response is sooo slow!! The only reason I am still keeping this shitty app is because I still have a balance! If you are new, I suggest you find another app who is more responsive!

Speededge
Philippines
About 1 year using the app
April 20, 2022

Best tracking tool, more then 600 couriers are integrated and accurate tracking statuses. easy to use

HoneyBud
India
5 months using the app
Edited March 23, 2022

Been using this app for more than a year now. This app has tons of bugs. Every month there's an issue. Some orders are not detected and marked as delivered. Every time. Sometimes it works, sometimes not. You can review our WhatsApp messages with Ankur, Key Acc Manager. I always report an issue, it defeats the purpose of automation because I always check the orders if they are mark as delivered or not. Right now, 31 orders, only 5 orders are reflected on Shipway account. Also, their Key Acc Manager does not reply sometimes. They only reply fast once you leave a 1-star review. The app sucks as well as the customer service.

Ropedt.com
Philippines
About 1 year using the app
March 4, 2022

I have Just started our online business with shipway. Track order and notification app is working perfectly. Function of tracking page gives branded look to our website. Support team is also humble and responsive.

Beeseekers.com
India
17 days using the app
January 13, 2022

We have just started our journey with Shipway.in. We are impressed with their order tracking url and notifications services. They have a very good support team (Lakshmi, Ankur) to address all our queries with a lot of patience and they also seem to be very responsive and approachable! We are hoping that this service along with their shipping automation service (Shipway.com), and their respective support teams would help us to achieve our goals.

Mischief Munchkins
India
12 months using the app
Shipway replied February 25, 2022

Hi Team,
Thank you for your kind words, this is what we strive for.

January 4, 2022

It will not sync my fulfilled orders from shopify after I installed it for about a half hour trying to sync them so I cancelled the app.

Secure Hauling
United States
5 minutes using the app
Shipway replied February 25, 2022

Hi Team,
We have been trying to contact you over email and there is no response.
We would request you to please allow us to serve you by sharing us more details?

December 28, 2021

I have been trying to find an app that works with Royal Mail and this is the only one that I can find.
Very impressed so far. There was one small issue when I first installed it but the support team sorted it out very quickly.
Definitely recommend this app.

VM Aquatics
United Kingdom
1 day using the app
Edited September 29, 2021

It is very use full order tracking for customer, also can easly implement on store website and nice tech support. highly recommended

Healthy Choices
India
3 months using the app
August 27, 2021

I am using this app for a long time. Order tracking is so easy for customers, also the email and SMS notifications option is very helpful. I will definitely recommend trying this app

Comfort Beddings
India
About 1 month using the app
Shipway replied August 31, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

August 7, 2021

very good staff support also this is a very good app for Handling rto and increasing delivery rate..
once again thanks to staff specially (Jyoti) shipway.

YUPSHOP
India
5 days using the app
August 4, 2021

Great application and very genuine support. We recommend using the app for great after purchase experience.

AestheticNation
India
10 months using the app
Shipway replied August 25, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

Edited July 21, 2021

This app has all the features to interact with the customer regarding their shipment. I am satisfied.

Dear Pet
India
5 months using the app
Shipway replied August 25, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

June 28, 2021

It's easy to install and use. It serves the purpose. I am using same advance features also which helps to keep things organized.

AbitiKart
India
29 days using the app
Shipway replied July 5, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

June 23, 2021

BEWARE. This app is poorly made. The interface is extremely outdated and several things do not work. They have a javascript error that conflicts with several themes and the order tracker will not show on your website. I experienced this and when I asked for a refund since I was on the paid plan, their customer service team ignored me. Any responses they give to this review is just for show. The app is horrible and the customer service is worse. I recommend the app AFTERSHIP instead of this. It's 100x better. You're welcome.

The Bougie Brand
United States
3 months using the app
Shipway replied June 25, 2021

Hi Team,

Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.

June 21, 2021

This is the worst app ever, the trackings are not accurate and can takes up to 2 weeks to update, it made me lose hundred of customers because they weren't notified to pickup their package. Never install this app or you will lose your business

High Five Skin
United Kingdom
About 1 month using the app
Shipway replied June 25, 2021

Hi Team,

Sorry for the inconvenience caused. You are our valued user, and we are committed to providing the best support at all times. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our team is trying to reach you. Kindly write us at contact@shipway.in . Our team would be happy to help you.

June 8, 2021

Love the branded tracking page options! It was really easy to set up and it looks more credible and legitimate than other formats I've seen being used by other companies.

Fizzy Cart
India
3 months using the app
Shipway replied July 5, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

June 5, 2021

This app makes hassle-free information to both sender and receiver both. Backoffice team is very supportive. I strongly recommend this app.

BellaEstas
India
11 months using the app
Shipway replied July 5, 2021

Thanks for your valuable feedback.

We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.

In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always email us at contact@shipway.in.

Regards,
Team Shipway

May 20, 2021

Extremely bad support, Buggy system, non responsive UI and they do not even bother to resolve for it.

Art Galore®
India
5 days using the app
Shipway replied May 26, 2021

We also felt bad about your experience with us.
We will be in touch for further communication by email.
Thanks,
Team Shipway

May 6, 2021

Shipway is the only app which shows delivery details on shopify dashboard. It makes it easy to mark orders delivered or RTO. The integration with Ezyslip would have been plus.

HeSpoke Originals
India
7 months using the app
March 10, 2021

The app is really nice, and has helped our customers to track their order.
Also Mr. Gauri Shanker is very kind and has supported through out.

Hiarajewels
India
14 days using the app
Shipway replied March 18, 2021

Thank you so much for your feedback. We are dedicated to providing the best services & support to our customers.

January 12, 2021

Once I had a problema and the support was very fast & kind! 100% recommend it, very simple to use and great

Top Kids Choice
Mexico
About 2 months using the app
January 8, 2021

A must have for Indian e-commerce websites. One best part is, customer will not call for asking the status of their shipment. They will get update on email & sms. Good app & very good support..

Hayagi
India
4 months using the app
January 7, 2021

Great app, I recommend this to all, particularly for websites based in India. The good thing is, they have connected India post also, with all other leading courier partners. The support is instant. We can make a call, chat on Whatsapp, or mail to them for getting support.

ASTA mart
India
3 months using the app
December 31, 2020

This app gives me the clarity of daily shipment status. Also, It shows how we can improve courier performance by NDR. If shipway can include inventory management and order processing it will be great.

voonik.com
India
About 1 month using the app
December 29, 2020

This app is full of features and with supportive staff. Best app ever. Using it for more than 1 years.

WallMantra
India
About 1 year using the app
December 7, 2020

I use this app for customers to track orders and great track of all the orders coming in! Highly recommend!

Dorbes
United States
2 months using the app
November 24, 2020

This app is useful to understand the courier's performance better and We also send feedback link to the customer

Shop Schoolay
India
About 2 months using the app
November 17, 2020

Very useful application ... Quick response from the team as always Special Thanks to Kirti and the team

1MOREINDIA
India
10 days using the app
September 28, 2020

Their support is pretty on the spot and extremely prompt to your queries. We like working with the Shipway team.

Felis Jewels
India
26 days using the app
Edited September 28, 2020

Amazing app! after using this app for months i found a highest delivery ratio beacuse cx gets notified every day

KIDS ERA
India
About 1 month using the app
August 1, 2020

Extremely convenient app. Gives you plenty of freedom and control as to what shipping details your customers will see. Worth paying for in the long run. Fewer customers are complaining about shipping tracking after downloading app. Customer service will take some time to reply but all in all, answered my requests. I would give this a 4.7/5 stars!

SaraShop
Canada
2 months using the app
July 29, 2020

Great features and good pricing. It helps me a lot in managing the delivery situation and create a great tracking tool so that my customers can easily navigate their orders.
Highly recommend it.

Family Gift Nation
Vietnam
7 months using the app
June 15, 2020

Shipway is a great App for your shopify store. We use it for our website. Easy to configure and use.

Giftix.in
India
2 months using the app
May 27, 2020

This app helps me get reviews on my store and it helps me get people to trust my store way more than just a store with no reviews!!! Notification on the right time to my customer with tracking details are very impressive.
Customer support is very good and they reply me on my all query, highly recommend.

My Smart Health
India
12 days using the app
May 20, 2020

Bad customer service, my customer still can’t get any tracking information since she received the tracking number. It takes to long for the customer service to solve the problem more than 5 days no reply.

Chica zone
Saudi Arabia
4 months using the app
Shipway replied May 25, 2020

Hi Sir, we are sorry for the inconvenience. We have already taken your request to integrate the carrier and our team in touch with you. You also can write to us anytime on contact@shipway.in for any query.

May 8, 2020

the app works very well, it can be customized and translated without problem. They have a WhatsApp support and they always attend you perfectly and quickly.

MímateMucho
Spain
About 2 months using the app
April 9, 2020

We recently installed shipway into our website. We highly recommend this app, the customer service is exceptional they guide you the whole way how to install it and work with any issues you may have. All tracking is working perfectly.
10/10!

BakPak'n
United States
About 23 hours using the app
March 20, 2020

I really like the customer support thank you so much for helping me now I can see the status of the orders thank you so much again

Hp Wands
United Kingdom
24 days using the app
Edited March 18, 2020

Thank you for your services, I am very happy about this app, good services by WhatsApp from customer services help me to set-up the service, 5 stars.

Babbazzy
United Kingdom
2 days using the app
March 16, 2020

I enjoy using Shipway. My customers get notified about tracking info right away. Takes a huge weight off! Thanks a lot!

FITPE
India
1 day using the app
March 16, 2020

Great app. I personally think this is a must have app for e-commerce.

Its very user-friendly and the support team is very attentive. Definitely recommend trying it.

Keep it up guys!

QWIK SHOP
India
27 days using the app
March 14, 2020

i have used it on my website:
http://photomedia.store
And The app works flawlessly and the support team is very cooperative and professional.

PhotoMedia
Saudi Arabia
13 days using the app
March 14, 2020

I love this the Shipway app! Took me a few to get things organized, the support desk was amazing and helped me through it. Been running now for about few months and I'm already getting more positive reviews than before. I would highly recommend!

Techsaaz
India
2 months using the app
January 30, 2020

We have been using this app for almost a month now. Very few inquiries about the order status. SMS updates have become very popular since the number one way of ordering is on a mobile telephone. Customers love the SMS updates and when speaking to return customers, notifications are one of the reasons. Very very happy with this service!

101carts
India
4 days using the app
January 30, 2020

Super easy to install and get integrated with Shopify. Our customers love the new service we offer with Shipment tracking pages and email notifications. Would recommend any time and should be something every Shopify store integrates to keep customers up to date on their shipments.

Beaugrab
India
5 days using the app
January 30, 2020

This app is very easy to integrate and their support team is top notch. I'm using a couple of apps from Onjection and they are all quality!

Hashtagme.in
India
3 months using the app
January 28, 2020

It really works nice.It is easy to use and works best for us.Customers can easily track their orders.

Shine Ira
India
4 months using the app