Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

Edited December 18, 2019

I Used this app to recover my abandoned checkouts. They have gone from 29% to 9% recovery success. I love the scripts. Very customer focused. Thank guys keep going you'll get there. Great support
Cheers Chris
Berrysnaturalproducts
Tongkatcanada.ca

Berry's Natural Products
Canada
About 2 years using the app
March 22, 2019

We would give Scout a zillion stars if we could. Best app ever! Love the personalization features + how much our team is able to do with Scout. Thanks for creating such a useful app!. :)

Kathleen + Daniel
www.clositherapi.com

ClosiTherapi Vintage
United States
About 2 years using the app
November 14, 2019

Awesome app that has had amazing results selling large purchases into a niche b2b market. Like everyone, we had some initial fears over calling abandoned carts but being a premium brand in a niche market means that we always get a warm welcome and have a high rate of success. The team at HMS has been great at responding to our support and feature requests.

Keco Tabs
United States
About 2 years using the app
May 19, 2020

wow! thank you, admirable the dedication you put into what you do, for us as a company this application is very useful, thanks for the great management in solving this problem, congratulations

Wallride Skate Supply
Chile
About 2 years using the app
October 29, 2020

This app is amazing, it´s a great improve over older Scout. Easy to use and very efficient to recover abandoned carts. The staff is very helpful in all the process of installing it, giving in addition a lot of good tips of making your store more profitable. 100% recommended.

Nueztro
Chile
About 2 years using the app
HMS Commerce replied October 29, 2020

Thanks for the review Antonio. You have a beautiful store and a great team behind you. Keep it up!

August 17, 2019

I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.

Duramax Sheds Direct
United States
About 2 years using the app
April 6, 2020

This is a useful app and is seamless in its integration. I like how simple their apps are compared to some other apps which have too much going on! Thanks guys! Ted

Crokinole Canada - Boards, Accessories, and more!
Canada
About 2 years using the app
Edited July 12, 2019

One of the best free apps out there. Recovered a lot of money with this through Whatsapp. Thanks, mate! Good job.

Dando La Hora
Chile
About 2 years using the app
HMS Commerce replied July 12, 2019

Thank you Alfredo! You're very welcome. And thanks for the constructive feedback today. I'm looking forward to working more closely with you to make sure we keep aggressively improving.

October 17, 2021

One of the best 1-on-1 CRM convert tool I use for the last 2 years. Easy to use, easy to configure, highly recommended.

Unicus Joyas
Chile
About 2 years using the app
September 7, 2021

App eccezionale che ogni marketer dovrebbe avere. Assistenza veloce e molto support. Sono entusiasta e ora proverò anche le altre APP che hanno sviluppato

herbaitaliaonline.it
Italy
About 2 years using the app