Reviews (187)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time abandoned cart recovery alerts, enhancing customer engagement and sales recovery. Its multi-channel communication via calls, SMS, and email fosters personalized customer interactions, building trust and relations. The app is user-friendly, ideal for e-commerce beginners, and free, making it attractive for small businesses. The support team is noted for their quick and effective assistance.

Edited November 7, 2019

I needed a very good conversation from Canada Chile with the app owner to understand the usefulness of the app, if you want to improve your customer service and make a difference, then the app has a focus on personalization and a delicate relationship with your customer, Thanks!

Boketo
Chile
Over 2 years using the app
HMS Commerce replied November 6, 2019

Hi Loreto. I do appreciate you taking the time to leave this review. I would however just like to clarify that our app is focused on the 1 on 1 relationship for cart recovery ...

May 7, 2018

Scout is a must-have for any business. Every time a customer leaves a checkout without purchasing, I am immediately notified with the customer's contact information so that I can call them back and help them go back and purchase. Ahmad has also personally called me to offer his help and that was greatly appreciated!

Stone Bags
United States
Over 2 years using the app
July 23, 2018

I always laughed when people said you can recover 50% and more of your abandoned sales. I always thought that people will buy OR not. Never in my wildest imagination did I think I could save so many sales until I started using Scout!! Man, you guys rock. I'm saving 60% plus of my sales because people only need some advice or a have a question that you can sort in a couple of seconds to save your ...

Smael South Africa
South Africa
Over 2 years using the app
May 16, 2018

Installed this app and I'm satisfied with it so far.

Inno Home
New Zealand
Over 2 years using the app
March 27, 2018

This app is extremely valuable! I started in eCommerce in October of 2017 and my business took off. Abandoned carts are everyone's worst nightmare and at first I was inundated with abandoned carts with shockingly high values (some over $1,000).

The built in Shopify abandoned cart email is either blocked by the customers email and/or ignored by customers as spam.

Scout gives merchants a PERSONAL ...

Mremountain
United States
Over 2 years using the app
March 4, 2021

Muy buena experiencia, funciona muy bien para recuperar ventas, gracias a ella hemos podido recuperar muchas ventas que estaban perdidas

Minka - Moda con Impacto Social
Chile
Over 2 years using the app
September 20, 2018

Great way to capture information....... from items being picked... to addresses and emails of these possible buyers great power tool for e-commerce stores.

dapper-rags
United States
Over 2 years using the app
Edited December 18, 2019

I Used this app to recover my abandoned checkouts. They have gone from 29% to 9% recovery success. I love the scripts. Very customer focused. Thank guys keep going you'll get there. Great support
Cheers Chris
Berrysnaturalproducts
Tongkatcanada.ca

Berry's Natural Products
Canada
About 2 years using the app
March 22, 2019

We would give Scout a zillion stars if we could. Best app ever! Love the personalization features + how much our team is able to do with Scout. Thanks for creating such a useful app!. :)

Kathleen + Daniel
www.clositherapi.com

ClosiTherapi Vintage
United States
About 2 years using the app
May 19, 2020

wow! thank you, admirable the dedication you put into what you do, for us as a company this application is very useful, thanks for the great management in solving this problem, congratulations

Wallride Skate Supply
Chile
About 2 years using the app