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It stopped working, support doesn't respond, now I am afraid to remove it, because someone posted a review that it broke their store. Oh no! I need to remove it too, because it doesn't work and nobody responds.
Dear Bridal Store Jewelry,
We sincerely apologize for the inconvenience you've experienced with Shop Secure. We're sorry to hear that the app has stopped working and that our support team hasn't been responsive. We understand your concern about removing the app due to potential issues.
Please contact our support team directly at support@eggflow.com so we can assist you with safely removing the app and resolving any issues. Your feedback is crucial, and we're committed to addressing this promptly to ensure your store's functionality and your peace of mind.
Thank you for bringing this to our attention and for your patience over the past three years of using our app. We're here to help.
Best regards,
The Eggflow Team
This app was very important for me. I was able to block access from certain countries. Also very important is the right click disable. It even disables the 'F12' key on browsers!!!
You also get a GDBR cookie consent bar with this app which is a nice add-on!
A very powerful set of tools. Simple to execute. Mostly using the protect images and text feature. Having had a fraud attempt made on my business from a far off land that I don't sell in anyway, I like that i can just nix my web exposure there with a button click. Easy!
Once upon a time, it worked fine and they responded to a support request.
Now, finding out by surprise, our website which supposedly blocked China is fully open to China. Nobody answers emails or web support requests.
In addition, after removing the app, there is still a lot of code left on the website that is causing performance issues.
Dear Rhinestone Jewelry Corporation,
We deeply apologize for the issues you've encountered with Shop Secure. We're sorry to hear that your website is no longer blocking China as expected and that our support has been unresponsive. Your feedback is important to us, and we regret any inconvenience caused during your almost four years of using our app.
Please reach out to our support team at support@eggflow.com so we can address these issues immediately. We are committed to resolving the problem with blocking China and ensuring that any leftover code from the app is removed to improve your website's performance.
Thank you for bringing this to our attention. We value your long-term support and are dedicated to making things right.
Best regards,
The Eggflow Team
I can declare that the app works well. I checked it after the installation thank to the support team, that has been fast and polite.
The worst application I've ever used without any response from developers or any explanations. First time I had an experience like that. On the other hand was my mistake as well, trusting such a small company and helping them to get a foot in the section of apps for shopify shops
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers.
After review, our Developers did check immediately and fixed this issue...
This app seems to do what I need done, but it would be nice if the checkboxes on the countries I blacklisted stayed on, showing me more visually which countries are blocked. I also get a flashing notification that I have 2 messages, but I can't seem to find a way to access them when I'm using the app...
Hello there,
Thank you for giving feedback. We do appreciate it.
We will note your review and develop the app better next time.
Currently, to see someone tried to get access to your store and has been blocked. You need to upgrade to a paid plan to use this feature.
If you still do not see the messages, please send us a screenshot of this issue, we will check it more clearly.
We hope that you will have more wonderful experiences in the future.
Please contact us via our live chat or at felicia@eggflow.com so we can offer our support should you need it.
Good luck with your business!
Eggflow Support Team
Very bad customer service, no help at all. I’ve contacted support twice about 502 bad gateway issue which has already been 3 days. No help and no reply for 3 days now. Shows how keen they are to not assist with my current issue. I’ll be definitely disconnecting this app in the next 24 hours if resolution not received. I've installed app a little while ago, it worked first but it doesn't block IPs anymore and access logs useless also, stopped showing current date list of visitors to my store
Hi there,
Thank you for your compliment.
Our technicians checked your store to find out the mistake. They saw that the features are working well. So we need to know the detail more about this issue to help you. Email support sent you, please reply to us as soon as possible.
Feel free to let us know if you have any problems via live chat or email
(felicia@eggflow.com)
Have a great day!
Eggflow Support Team.
This is a REALLY good app to have. I am VERY pleased with it. So far this app is working really well. I am very impressed with it. You cannot right click on my site and get ANY information and you can't steal my photos. You also CANNOT highlight or cut and copy any information from my website.
As for the country blocker, I have not been able to test that and I don't know how to test it. I reached out to support to see how to test the country blocker but so far, I've gotten no reply or perhaps I can't locate their reply in my inbox. It would definitely be good to hear from them. I hope I hear from them soon.
Until then, I give this app 5 stars and if I hear from support, I will give them 10 more stars!
Hi there,
Thank you for choosing us. That makes us happy to hear.
Your feedback helps us improve our products and services better.
Also, I hope that you will have wonderful experiences next time.
Should you need any further information, please do not hesitate to contact us by chatting service or mail.
Have a good day and good luck with your business!
Eggflow Support Team