Reviews (1,561)

Overall rating
4.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with stores. It's praised for its basic customizable templates, valuable analytics, and mass emailing features. However, some merchants report issues with email delivery and desire more advanced features like adding videos or GIFs to emails. Despite these concerns, its affordability and simplicity make it a favored choice.

July 27, 2021

It's like they haven't even beta-tested it yet. I have constant problems every time I try to do anything, can't send to more than 40k at one time, campaigns getting stopped for no reason, no automation sequences. . . etc. It's like it was set up by people that have never used an email service. It will be good one day, but today is definitely not that day.

Thrupack™
United States
About 1 month using the app
Shopify replied August 10, 2021

Thank you for writing your review and for sharing your experience using Shopify Email here. I can appreciate your frustration with some of the current limitations of the app and will be sure to pass your comments onto our development team who will continue to build and develop Shopify Email over time.

If you're still interested in using Shopify Email but are experiencing bugs, please contact our support team directly as this may be something we can help with. Our team can be contacted 24/7 through our Help Center: https://bit.ly/2AWw5VA. -Victor

November 29, 2020

I love that this is now an option with my shopify subscription! I would love to see more templates and design options. It is pretty user friendly. My only complaint with the template that I used is that it wouldn't let me change the color on one of the designs.

Lavender Lemon Nails
United States
About 1 month using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

May 24, 2023

Bom dia
Estou tentando integrar o Melhor Envio na minha loja e não estou conseguindo.
Favor entrar em contato para ver o que tem que fazer.
Obrigado

Dropjunior
Brazil
About 1 month using the app
March 22, 2021

I used this app to help make marketing emails made it very simple. I enjoyed working with the shopify email

BodyCureco
United States
About 1 month using the app
September 12, 2020

Quick and easy email marketing setup. Includes basic features and hope more will be added soon.
BuyExcelTemplates.com

BuyExcelTemplates.com
United States
About 1 month using the app
September 5, 2023

Love the app but I have a problem finding my discount codes when I'm editing an email.

Calmes
Norway
28 days using the app
January 12, 2021

Enjoying this a lot! Easy to use, good looking emails. budget-friendly! Every dollar counts with small businesses, this provides the most bang for the buck!

Gorsky's Farm Market
United States
About 1 month using the app
May 18, 2021

Great app with templates. Makes marketing so easy and fun to do. I like the layouts and everything can be done so easily

Attractive Decorations
South Africa
About 1 month using the app
February 17, 2021

quisiera mas plantillas gracias. Me gusta pero pense que me daria una direccion de email como mycnatural@mycnatural.com. Igual la verdad es que por ahora me sirve

MYC natural
Spain
About 1 month using the app
December 4, 2020

SO EASY! And straight to the point! I thought the process was going to be much harder. Shopify has templates ready for you to personalize and make your own.

Theplantchica
United States
About 1 month using the app