Shopify Email , 1,431 reviews

Overall rating
4.4
Counts per rating level
  • 66% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and cost-effective, appreciating its seamless integration with Shopify stores, customizable templates, and analytics. They value the mass emailing, product insert, and review features. However, some report issues with email delivery and scheduling, and discrepancies in the number of emails sent. There are requests for more advanced features like adding videos or GIFs to emails and a wider template variety. Despite these, its simplicity, transparency, and functionality are its key strengths.

March 18, 2024

Easy to use and a great value! Thank you!

Mystic Supplies
United States
Almost 4 years using the app
March 1, 2024

its ok but there isnt enough templates or ways to personalise it

Wilde Mode Ltd
United Kingdom
Over 3 years using the app
Shopify replied March 8, 2024

Hi, there! We appreciate your feedback and thank you for giving us a chance. We will be sure to log your feedback for future consideration with our devs. -Olivia, Shopify Support

January 22, 2024

To Shopify management,

Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.

INSPECIAL HOME
Hong Kong SAR
Over 1 year using the app
Shopify replied January 23, 2024

Thank you for taking the time and writing this review. We’re sorry you ran into issues using Shopify Email as part of Marketing Automations and completely understand that this experience would be frustrating. We can confirm that for legal and privacy reasons you can only email customers who opt in to receiving emails from your business when you're using Shopify Email for Marketing. The only exclusion to this is the Abandoned Checkout workflow. This can be set up to send to 'All Customers' by editing the email marketing step within the automation. Once you click 'Edit email,' you will be able to edit theTo: line to All customers. - Clare, Shopify Email

March 28, 2024

It is good for my business.

BolsaBeauty Nail Supply
United States
Almost 3 years using the app
April 19, 2024

Easy to use a a great price!

Monday Morning Press
United States
Over 1 year using the app
May 1, 2024

I love the workflow, and everything is perfect so far.

Bettermockups
Lithuania
4 months using the app
April 24, 2024

Wonderfully simplified email experience that makes your communications with your customers a breeze.

Love Light Minnesota
United States
25 days using the app
March 11, 2024

i dont write reviews... this app could be sh!t, idk

so far i dont hate it

bla bla bla

buy my stuff

BEERYARDS
United States
About 1 year using the app
April 19, 2024

Very basic, but free and easy to use.

Seafoam Lavender
Canada
Over 1 year using the app
March 22, 2024

Easy to use, but you can't expect so much from it. If your are looking for premium features, this is not the app, so, make a budget for the quality that you want.

Brazilian Lashes
United States
8 months using the app